Michiana Chrysler Dodge Jeep RAM Fiat - Service Center

The service guys listened to my concerns and aggressively addressed the problem The service guys listened to my concerns and aggressively addressed the problem and have assured me that they will be there if addressed the problem The service guys listened to my concerns and aggressively addressed the problem and have assured me that they will be there if I ever have any other issues More

I loved the service and the atmosphere and the advisor were great to keep me updated were great to keep me updated More

Lori was great, she was helpful and informative and honest. She is the best person I have worked with so far at the dealership - and I got my car in 2018. honest. She is the best person I have worked with so far at the dealership - and I got my car in 2018. More

Mike did a great job organizing and following through on every issue. Good communication throughout. every issue. Good communication throughout. More

Excellent service from the service advisor and the service technicians. Everything went smoothly and it was a great experience. I’m very pleased. service technicians. Everything went smoothly and it was a great experience. I’m very pleased. More

They are lying ! They allowed my truck to get water damage and don’t wanna take the fault They allowed my truck to get water damage and don’t wanna take the fault More

I took my 2017 Grand Cherokee in for a knocking issue. They initially told me it was a broken valve. A ONE DAY job and $200. That didn't fix it. About a month later, they have replaced almost the entire t They initially told me it was a broken valve. A ONE DAY job and $200. That didn't fix it. About a month later, they have replaced almost the entire top half of the motor. Costing me another $1700. And still, the problem remained. So after being with no vehicle for over 2 months, no loaner, and out almost $2000 they still couldn't fix the problem. Their solution? I need an entirely new engine. That being another $5000 out of pocket. And during these 2 months they had almost a complete turnover of employees in their service department. The boss, who I hadn't met or talked until this time, assured me that no one had been fired. When he asked who told me that, I almost laughed. I was told by a manager they just fired. All this despite the fact that within one week there was all but one person who wasn't new. And the manager I had been dealing with was just fired a few days before. They will dispute this, I'm sure. But I still have all my texts and emails from these people who are "still there". And these texts explicitly state they were no longer employed there and I am to call the shop directly for any assistance. I finally gave up and took my jeep to a reputable mechanic who has done good work for me in the past. The most important thing anyone should take from this, is that I spent $1700 for ABSOLUTELY NOTHING getting fixed. They tried saying that it wasn't for nothing since I got all those new parts installed. Well, considering they charged me for parts that were obviously unrelated to the problem, I still say I was charged for nothing. More

The preparation and thoroughness that Tammy had done before we showed up helped make the experience move so much smoother and quicker. before we showed up helped make the experience move so much smoother and quicker. More

Very bad service and want me throw money without knowing the issue. Dan the service manager is very rude. He not gave any other options if I’m not paying 120$ for nothing, he said no money no car. Really no the issue. Dan the service manager is very rude. He not gave any other options if I’m not paying 120$ for nothing, he said no money no car. Really not recommending taking your car to this dealership. More

Mike was great. He kept me informed throughout the whole process. They didn't have my car longer than a day, and provided me with a loaner from Enterprise. I was not He kept me informed throughout the whole process. They didn't have my car longer than a day, and provided me with a loaner from Enterprise. I was not happy with the service from Enterprise, but was completely satisfied with Mike and Michiana Chrysler. More