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Mike Murphy Ford Inc - Service Center

Morton, IL

4.5
780 Reviews

780 Reviews of Mike Murphy Ford Inc - Service Center

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April 12, 2024

Sometimes I have issues, but sometimes not. Last time was great. They picked my vehicle up and dropped it back off. Very helpful. More

by TLBICKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Berglin
April 11, 2024

The service team was very professional and efficient. They explained everything about the work being performed. Two nice waiting areas with tv's and internet. In and out in a timely manner. More

by B.STUFFLEBEAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Berglin
April 06, 2024

They are quick and efficient. They will explain what is going on with your car, and what needs to be done. I really appreciate that! Thanks Jeremy! More

by NurseLe1
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachael Scalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Berglin
April 05, 2024

Called and got appointment same day. This is all you get from for a tire repair. I will not fill out reviews with demands like this of 15 words. More

by JIMR110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kersen Cranwill
April 04, 2024

Excellent service and great communication which is very important! We always expect and get this from Jeremy! More

by MLHAWLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2024

Jeremy did a great job listening to my issues and getting my vehicle repaired in n a timely manner. Great job! More

by ORANGE390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2024

Excellent service. Staff keep time in service department to a minimum. I always feel that I am being accomp More

by GLENDAWILLIAMS53
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kersen Cranwill
March 23, 2024

Staff are personable, professional, knowledgeable. They are cheerfully assist in the maintenance and service of our cars. Thank you. More

by RICHARD.KEEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachael Scalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Berglin, Kersen Cranwill
March 11, 2024

Excellent and trustworthy service. Only place we take our cars Bear auto technicians central Illinois More

by cbdavila07
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Englert
March 06, 2024

I have had a horrible experience with this buy. It has had problem after problem. I feel like it has not been properly dealt with since I've driven it off the lot. More

by Bethy983
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kersen Cranwill, Kersen Cranwill
Mar 11, 2024 -

Mike Murphy Ford Inc responded

Bethy, We regret to hear that you had a negative experience with us, but we appreciate your feedback. We genuinely strive to provide our customers with a positive buying experience, but it appears we may have missed the mark. We would like the opportunity to discuss this with you further and learn what happened with your purchase. If you are willing, please contact our Sales Manager Brett Bergman at 309.263.2311 x 240 and lets try to resolve your issues. Mike Murphy Ford

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