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Mike Murphy Ford Inc - Service Center

Morton, IL

4.5
779 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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779 Reviews of Mike Murphy Ford Inc - Service Center

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February 02, 2021

Great service once again from a great team. I was quickly welcomed, checked in, and provided an estimated completion time. Work was completed early and thouroughly explained. More

by Buzzyone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Feb 02, 2021 -

Mike Murphy Ford Inc responded

Thank you for choosing Mike Murphy Ford Inc, your feedback and rating mean a lot to us. We're glad Pete and Mitch was able to help, and we hope to see you again! We get it….Price Sells Cars! Mike Murphy Ford

January 29, 2021

My service contact Pete Katus was friendly and helpful they did the service in a timely manor at a fair price and will use them again More

by Jeffjohnson869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Jan 30, 2021 -

Mike Murphy Ford Inc responded

Jeff, thank you for sharing your thoughts about your experience with Mike Murphy Ford Inc. We appreciate your business and hope to see you again soon! We get it….Price Sells Cars! Mike Murphy Ford

January 28, 2021

Great service department. Our car was fixed right the first time and it was ready when it was promised. . I go there for all my service. More

by capri8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Neill
Jan 29, 2021 -

Mike Murphy Ford Inc responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We get it….Price Sells Cars! Mike Murphy Ford

January 28, 2021

Very courteous staff. Owner is terrific. Service is outstanding Always have a positive experience when dealing with this organization. I refer to them regularly. No better dealership to work with More

by rfpersonett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Jan 29, 2021 -

Mike Murphy Ford Inc responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mike Murphy Ford Inc. We get it….Price Sells Cars! Mike Murphy Ford

January 27, 2021

Service guys were exceptional in greeting, explaining and assisting with my concern and didn’t make me feel inadequate at any time. Great group of guys.. great customer servuce More

by Tamaracochran0608
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Neill
Jan 28, 2021 -

Mike Murphy Ford Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. We get it….Price Sells Cars! Mike Murphy Ford

January 27, 2021

We’ve purchased two vehicles from Mike Murphy and have been absolutely pleased from the purchase procedure along with the excellent service department. In fact, when we look for another vehicle we will lo More

by cyoung_25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Katus, Kevin Neill
Jan 28, 2021 -

Mike Murphy Ford Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mike Murphy Ford Inc. Please don't hesitate to reach out if you need anything else. We get it….Price Sells Cars! Mike Murphy Ford

More
January 26, 2021

I love coming to this dealership. Everyone here is so friendly and helpful. I recommend Mike Murphy Ford very highly. Keep up the good work More

by CINDY.DOBBINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Reece, Pete Katus, Bob Wertz, Cody Gillespie, Kevin Neill
Jan 27, 2021 -

Mike Murphy Ford Inc responded

Thank you, Cindy! We appreciate your business and look forward to providing you with the best service possible. Thank you for choosing Mike Murphy Ford Inc and for the wonderful feedback! We get it….Price Sells Cars! Mike Murphy Ford

January 24, 2021

This dealership is the best around! I have been a customer for 18 years! Friendly knowledgeable staff, that know their stuff! Wouldn’t go anywhere else More

by JBRUDER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Reece, Todd Brekke, Pete Katus, Kevin Neill
Jan 25, 2021 -

Mike Murphy Ford Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're so glad to hear that we've delivered such a great experience over the last 18 years. We appreciate you choosing us to service your vehicles. We get it….Price Sells Cars! Mike Murphy Ford

January 23, 2021

The service department brings keeps me coming back. Friendly service that is fast. Had a service loaner available and ready to go. All employees were followingpandemic precautions. More

by chrissydavidson2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Jan 24, 2021 -

Mike Murphy Ford Inc responded

It's great to hear, Chrissy, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mike Murphy Ford Inc! We get it….Price Sells Cars! Mike Murphy Ford

January 22, 2021

Not very pleased. Put wrong oil in my truck. When I asked Jeremy told me my truck doesn’t know the difference. Won’t be back More

by bradleygoodapple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Englert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete Katus
Feb 08, 2021 -

Mike Murphy Ford Inc responded

Hello Bradley, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. We will be sure to share your feedback with the team. We appreciate all feedback as it allows us to learn and see where we might need to make improvements. Please don't hesitate to reach out directly if you would like to share some more detail. Mike Murphy Ford

More
Feb 09, 2021 -

bradleygoodapple responded

I have responded twice to your dealerrater and still have no response to my complaint. Your survey system is about as xxxxty as the service I received

Feb 12, 2021 -

Mike Murphy Ford Inc responded

We do apologize for the error that occurred while having your oil changed, we are genuinely sorry. We are pleased our Service Department was able to correct the issue and make sure your vehicle was taken care of correctly. Providing a positive experience is our top priority here at Mike Murphy Ford and when we miss that mark we take it quite personally. Again, we do apologize for the error. Mike Murphy Ford

More
Feb 12, 2021 -

bradleygoodapple responded

The dealership did contact me And offered to change the oil again at no charge to myself. I appreciate them making it right

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