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980 Reviews of Mission Viejo Kia - Service Center
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August 31, 2019
Maintainence serviced Saul has always been such a pleasure to work with. He’s very detailed oriented and provided superior customer service. He reached out to me to let me Saul has always been such a pleasure to work with. He’s very detailed oriented and provided superior customer service. He reached out to me to let me know about a recall before I even received a notification in the mail. It was perfect timing because there were multiple issues with my car. Saul took the time out to take great care of me and kept me updated with my car throughout the day. He was always very understanding and patient. He offered to deliver my car to my house for my convenience since I was babysitting 5 kids and couldn’t make it out to the shop. Thank you so much for your service. It was way above and beyond my expectations. More
by Poohbelle00
Employees Worked With
Helpful August 31, 2019
Service Saul was really nice and helpful. And took care of everything. We live in San Diego, Ca but come here. Thank you.very much... Tammie Pourfallah Saul was really nice and helpful. And took care of everything. We live in San Diego, Ca but come here. Thank you.very much... Tammie Pourfallah 😊 More
by Tpourfallah
Employees Worked With
August 31, 2019
5 Star Service Department I had a couple issues with a recently purchased used ILX. Service department took great care of me and resolved the issues. Thanks Saul, Josh, and Jef I had a couple issues with a recently purchased used ILX. Service department took great care of me and resolved the issues. Thanks Saul, Josh, and Jeff. Also thanks Delia for the follow ups to make sure that I was happy and taken care of. More
by LRod
August 30, 2019
Service experience I called to make an appointment for a later week, and ended up bringing my car in the same day. Saul was my service advisor and was in communication s I called to make an appointment for a later week, and ended up bringing my car in the same day. Saul was my service advisor and was in communication since I dropped my the car. He informed me about the costs and also texted to let me know my car was ready. The whole process was seamless. Thank you! More
by Roniy719
Employees Worked With
August 30, 2019
SERVICE RECALL BEST SERVICE EXPERIENCE. WAITER OIL SERVICE RECALLS DONE. CAR WAS WASHED AND CLEANED. SAUL IS THE BEST. 08/30/19 10:00 A.M. MDX D.K. APPOINTMENT. BEST SERVICE EXPERIENCE. WAITER OIL SERVICE RECALLS DONE. CAR WAS WASHED AND CLEANED. SAUL IS THE BEST. 08/30/19 10:00 A.M. MDX D.K. APPOINTMENT. More
by JESSEM123
Employees Worked With
August 30, 2019
Service Saul was great. He always take of us with a great smile. We have two Acuras and live in San Diego but bring our cars here for service. We also purch Saul was great. He always take of us with a great smile. We have two Acuras and live in San Diego but bring our cars here for service. We also purchased them from here, Mission Viejo Acura. Also David B. And Samantha T. Were great as well. More
by Apourfallah
July 02, 2019
John Patterson's OC Auto Team now owns Mission Viejo Acura Mission Viejo Acura Dealership has now new owner/president Mr. John Patterson of OC auto team (has 4 dealerships) the change occurred about 6 months a Mission Viejo Acura Dealership has now new owner/president Mr. John Patterson of OC auto team (has 4 dealerships) the change occurred about 6 months ago, a very positive change of hands. I leased a MDX from the previous owners (Norm Reeves Acura) about 1 1/2 years ago. I experienced a couple of negative things with a service rep. Mr. Patterson got involved personally with my issues when I brought them up to his attention and being the person of high integrity and morals, he resolved my issues within 24 hours. I encourage anyone who is interested in buying or leasing an Acura to shop first at Mission Viejo Acura and experience a "customer first" attitude as well as honest and straightforward service. Thank you very much Mr. Patterson for taking over this dealership and turning it into a 5+ stars company. More
by GAC45
Employees Worked With
Saul Roman
April 29, 2019
Excellent experience from all involved at dealership. No hard sales pressure from Joey, he answered all my concerns in a very friendly and professionally manner. from all involved at dealership. No hard sales pressure from Joey, he answered all my concerns in a very friendly and professionally manner. More
by Jrl1825
October 11, 2018
In for replacement of rear brakes Made an appointment with Danielle (not sure if she is an adviser or an online person). Was told the service would take an hour and a half tops and th Made an appointment with Danielle (not sure if she is an adviser or an online person). Was told the service would take an hour and a half tops and then 20 minutes for a wash. Asked male adviser again when we checked in at 7:45 if brakes would take an hour and a half and he said yes. Took Acura shuttle but driver was looking for "paperwork" and we were given none. told him the address and he said "I don't know how to find address numbers". The appointment took two hours and ten minutes for the brakes without the wash which we declined. I think the adviser should keep you updated on the progress of your car repairs not you having to ask. and definitely consult the shuttle driver if he does not know an address. More
by savvyshopper
Employees Worked With
Danielle and an unnamed male
October 18, 2017
Messed up our weekend Brought our RDX at 9 am Saturday 10/14 and promised car at 3 pm and informed service dept closes at 5 pm. Was told if we came after closing, keys wil Brought our RDX at 9 am Saturday 10/14 and promised car at 3 pm and informed service dept closes at 5 pm. Was told if we came after closing, keys will be left at sales desk and can pay there. Didn't receive message till 445 pm that car was ready. When got there before 6 pm wrong paperwork and keys (for another customer with similar last name) was at desk. So, could not get our car for the rest of the weekend. Megan on Monday accused us of not calling to tell them we would be late. ...and that's why our keys were not available. No apologies for our inconvenience were offered from Megan who insisted that we should have called back to fix a time for pick up within the 15 minutes between their notification and closing time. No explanation for the mistaken name, paperwork and wrong keys that were left for us in the sales dept. Shabby customer service needs much improvement! Were considering purchasing a new vehicle from Norm Reeves; but maybe not! More
by Accura owner
Employees Worked With
Megan
