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Moritz Kia Hurst
Hurst, TX
1,706 Reviews
At Moritz KIA Hurst, we do not just sell you a vehicle - we build a long term relationship with our guest. We provide the values associated with purchasing a vehicle from a family-owned car dealership who has been serving the Dallas/Fort Worth area for over 40 years. At Moritz KIA Hurst, our professional staff is trained to give you the best experience of both purchasing and servicing all of your family's vehicles.
We keep a variety of New Kias at our location to complement our guests' needs. Our new line up of KIA vehicles provides your family with top safety ratings, advanced technology capabilities, and 5 year/60,000 mile full coverage with a power train warranty that is 10 years/100,000 miles. Our Elite Sales Team will make sure your 1st tank of gas is completely full, and your Complimentary Oil Change is scheduled for you through our Service Department.
Our used cars, trucks and SUV's go through a thorough inspection before they are available for display to ensure quality, safety, and beauty. Moritz KIA Hurst does this because we also provide a Complimentary Lifetime Powertrain Warranty on any car under 10 years of age and 100,000 miles.
Our Kia Service Center provides a Shuttle service for our guests within a 12 mile radius. You may also reserve a Service Loaner through one of the Service Managers. We are constantly running specials for our guests so they can take advantage of saving more money.
We will also help with auto loans in Fort Worth and lease plans too. Our car parts department at Moritz Kia Hurst can help get you back on the road as quickly as possible if you are a fix-it yourself type person.
Our family is anxious to hear from you. Contact us for your next new vehicle - even if it is just for a test drive. We are here to make you feel as comfortable as possible. So call or stop by, kick up your feet, and relax. You will have an experience that will leave you completely satisfied. If you aren't in the market for a new car, you can sti
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
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Showing 1,706 reviews
August 23, 2023
Quick and professional team with a clean and maintained facility. They always go above and provide great customer service. Great place thank you. facility. They always go above and provide great customer service. Great place thank you. More
by Tom
Employees Worked With
Service department
August 23, 2023
Steve was extremely transparent with out-the-door prices. His communication via was excellent. Allison was not pushy that I finance rather than buying in cash. More than exceeded my expectations after previo His communication via was excellent. Allison was not pushy that I finance rather than buying in cash. More than exceeded my expectations after previous experiences More
by RH
August 22, 2023
The sales staff, manager and financial staff were all amazing. I highly recommend Moritz KIA in Hurst amazing. I highly recommend Moritz KIA in Hurst More
by pschlirf
August 12, 2023
I love this dealership, but next time I have to make a purchase with you all please remember to put the temporary license on the new vehicle purchase with you all please remember to put the temporary license on the new vehicle More
by balein
August 12, 2023
I'm required to put at least 1 star, but even one star is too much. After a multitude of issues concerning our vehicle, we purchased from a competing auto group, simply to not have to deal with these pe too much. After a multitude of issues concerning our vehicle, we purchased from a competing auto group, simply to not have to deal with these people again. We took a loss on the value of our car because our experience was so horrendous. Their refusal to remedy an obvious problem created by them left us with the choice between a large repair bill and ridding our lives of them altogether. The final straw was picking our car up, getting it back with a dead battery which led to us being stranded on the side of the road in 109 degree weather. Upon calling them when this happened, the service advisor blamed us for the issue instead of trying to make things right. Made multiple calls and left at least one voicemail with a service manager and 6 days later, we've still never received so much as even a call back from anyone in service at Moritz. Not even to see if we still needed assistance. If you value customer service, do not do business with Moritz. You're only valuable to them, until you're not. More
by kish2554
August 12, 2023
My experience with Moritz Kia of Hurst started with them lying and blaming me for things they had screwed up on the car, and ended much the same way. The cherry on the top of their abusive cupcake of mise lying and blaming me for things they had screwed up on the car, and ended much the same way. The cherry on the top of their abusive cupcake of misery was the way they left me stranded on the side of the road in 109 degree, direct sun, Texas heat, with a dead battery. A dead battery that they neglected to tell me anything about 15 minutes prior when I picked up the car after they had it for a week. Did you catch that? I had the car in my possession for less than an hour. But of course, I called upset and grew increasingly more upset as time went on and I could not get through to a single human person because their phone lines are janky and designed to disconnect you. When I did finally get through, I was told it was MY FAULT the battery was dead, there was no possible way it was them, and nope they would not be sending out any person that could jump my car. However, they said, "You can pay for a tow truck and then we will look at it to determine if it is something we did and then we can reimburse you for the tow." I'm enraged typing this just thinking of how inconsiderate and bullxxxxty that is. Even just as another human being, you'd think that someone with the capability to come jump a car, knowing someone is STRANDED, outside, in 109 degrees MF, would get in their own vehicle and come jump a car. Nah, not at Moritz! So I told them I would absolutely not be doing that, and they said, oh fine you can call this other tow company and they can invoice you and THEN we will decide it was your fault and you can pay for the tow later instead." Well, basically. They didn't quite admit they would never determine it was their fault ever in 100 billion years so I was out of luck no matter what. I called back, asking for a manager. I got voicemail. They don't respond to voicemails, but I left one anyway. I was upset and crying and asked for a call back as soon a s possible. It's been six days and I have yet to receive a single follow-up from ANYONE at Moritz Kia. Not a single person has reached out and asked, hey everything alright? We never got your car towed in. Just checking to make sure you didn't die on the side of the road or something. Gross. Moritz Kia of Hurst. You are so gross. Luckily, I'm not dead on the side of the road and slow cooked like some kind of human brisket. Because I walked down a bit and right into Grubbs Nissan where the service manager was HAPPY to come jump my car for me. At no charge. And I happily drove that Kia from Moritz right into the Grubbs parking lot, said some choice words with hand gestures in the direction of Moritz, and washed my hands of their lies and bad customer service forever. #(&$ You. More
by elizabethdelivers
