Morong-Falmouth

I had a very positive experience with Morong Falmouth and with the staff there, particularly our salesman Mike Sweret. From the minute we stepped through the doors, Mike went out of his way to act in good fa with the staff there, particularly our salesman Mike Sweret. From the minute we stepped through the doors, Mike went out of his way to act in good faith throughout our search process and the sales process. I appreciated how hands off he was at the outset, how transparent he was during our negotiation, and how much extra time he spent with us even after the sale was complete, including showing me some of the tricks about our Jetta TDI SportWagen and walking me around the service center while introducing me to staff there. I would definitely recommend this dealership. More

I was very impressed with the employees at Morong Falmouth. I looked online and found a used vehicle they were selling wholesale. I called and talked to Mike and he explained why they were selling Falmouth. I looked online and found a used vehicle they were selling wholesale. I called and talked to Mike and he explained why they were selling it wholesale. He asked me if I would like him to go take a walk around it and take it for a test drive and call me back with his thoughts on it. I was very impressed with this and he did call me back. My husband and I went there to test drive the vehicle and Mike treate us great even though we were not buying a new vehicle but a wholesale vehicle. I would recommend this dealership to my friends and relatives because of thier wonderful customer service. More

I had a great experience at the dealership. The relaxed atmosphere and worked with me to reach a decision that both parties were pleased with. My salesmen Mike was great and a pleasure to deal with. Highly atmosphere and worked with me to reach a decision that both parties were pleased with. My salesmen Mike was great and a pleasure to deal with. Highly recommended. More

The staff was friendly, helpful, responsive and honest. I felt I was given very good information and advice. I didn't feel they were just telling me what they thought I wanted to hear, or outright lying. I felt I was given very good information and advice. I didn't feel they were just telling me what they thought I wanted to hear, or outright lying. It was not a high pressue or swarmy experience. I have worked with other car dealers and salesmen that were all those things. Morong was definitely a different breed. More

I'm particular about my cars, and equally so about the people I buy them from. I guess I'm just one of those people who needs that warm and fuzzy feeling before stroking a big check. From the moment I wa people I buy them from. I guess I'm just one of those people who needs that warm and fuzzy feeling before stroking a big check. From the moment I walked into Morong, I got the sense I was in capable, honest hands. Unlike other dealers, they offer this service that compares the cost of used cars against other similar used cars in the market...V-Auto pricing I think it's called. Apparently it scans all published listings on car websites etc and allows you to get a snapshot of what the market is offering for cars that match your search criteria. It's easy to compare apples to apples in new cars, but it's a bit trickier with used. That's where this service came in handy, and Anne showed me a side-by-side comparison of the Audi A4 2.0T they were offering and other very comparable A4's on the market. I could see the Morong price was below most other nearly identical cars (make/model/year/options), and that was reassuring. Plus, Anne was good humored and didn't come across as over-eager. That was enough to seal the deal for me, and I'd certainly recommend Morong to anyone. More

I had not purchased a car from this dealer before. My initial contact was through the Volkswagen web site. I had researched several cars and new roughly what I was looking for. My first visit was to test initial contact was through the Volkswagen web site. I had researched several cars and new roughly what I was looking for. My first visit was to test drive several different makes/models. The second visit was to have my husband take a test-drive. I did not feel pressured at any point to make the purchase. When I made the final decision, they worked hard to find me exactly what I was looking for. Very pleased. More

Went to go look at a used A6 they had posted on line (even though 3 family members have had terrible luck with their cars breaking down and the maintenence dept. there). I checked the website before I w (even though 3 family members have had terrible luck with their cars breaking down and the maintenence dept. there). I checked the website before I went down and when I arrived, they already sold the car. Decided to test drive a MB instead. I did not like having to bring along the salesperson, makes it hard to scrutinize and make decisions on your own. After the drive, dealt with waiting for a trade-in value for my car a long time just for them to offer about 3,500 less than KBB had it priced at FAIR trade-in. So after telling him I wanted a better bottom line, he went away to talk to the business manager, they dropped the price of the MB 300 (just to get it to look like they dropped it from 23k to 22k) Then I said that was still not low enough for my budget. He went away again and brought my trade up 1,000... still unfair. When I had to walk, the salesperson was a grump and rude. I told him to call me if they changed their mind he quickly responded "NO you call us if you change your mind". Surely enough, 9AM in the morning, I get a call asking if I chaged my mind but they still weren't going to budge on price (just annoying). My whole point is, I had to deal with a korny salesperson and waiting in a lobby for 2 hours for them to give me an unfair trade on an overpriced car. Went to another dealer who gave me much more on my trade in, the MB was 3 grand less and 10k miles less. Do yourself a favor, go out of state or at least not to Morong. More

I found Ted Cianchette to be an honest, helpful dealer who did NOT have that typical hard-sale dealer approach. He gave me the facts that I could check out online and cinched the deal by giving me a good who did NOT have that typical hard-sale dealer approach. He gave me the facts that I could check out online and cinched the deal by giving me a good price and everything I wanted. It was a great experience. I know from experience that the Sales and Service departments at Morong are top-rate and I would encourage anyone to visit them when looking for a new or pre-owned car. More

I originally bought an Audi from a Hyundai dealer and later had issues with a warranty deal that didn't actually exist. While I was dealing with turning that Allroad back to the Hyundai dealer, Jeff at later had issues with a warranty deal that didn't actually exist. While I was dealing with turning that Allroad back to the Hyundai dealer, Jeff at Morong took care of my needs for lining up and reserving my next Allroad. I spent less than 30 minutes at Morong to take in this new car, while I spent half a day at the Hyundai dealer when purchasing that first Audi and negotiating the deal. More

I had a fantastic experience at the dealership. The relaxed atmosphere far and away surpassed the competition. My salesmen Ted was great and a pleasure to deal with. A little less like the sales staff relaxed atmosphere far and away surpassed the competition. My salesmen Ted was great and a pleasure to deal with. A little less like the sales staff you expect and more about helping me find what would work best for me - what a relief! It's a great team they have and I hope to do more business with Morong in the future. I have been been frustrated with car searches and this experience was enough to change my mind. Both Morong Falmouth as well as the Volkswagon customer service is second to none. More