Mossy Nissan

WORST EXPERIENCE OF MY LIFE – 1/29/15 My Nissan Murano needed some work done under an extended warranty that Nissan issued for a problematic transmission. After being jerked around by Davi My Nissan Murano needed some work done under an extended warranty that Nissan issued for a problematic transmission. After being jerked around by David McDavid Nissan I decided that I would call Mossy, since that is where I bought my car. I had been on the phone with Nissan Corporate for some time that day. Eventually they called Mossy to assist with getting my car towed and getting the work started. The receptionist said she would get the manager to call me back, which he did not do. When I called them a few hours later they seemed very receptive to helping and asked when I would like to bring the car in. Since I did not feel I should drive it in the state it was in, I asked that a tow be arranged (Corporate stated a tow was included in the extended warranty). Michael Hruska was very adamant that a tow would not be included. At that point I decided to call corporate back to verify and said I would call Michael back once I sorted it out with corporate. When I couldn’t get a hold of corporate I left Michael a message; my intention was to let him know that I had not been able to get ahold of corporate and would have to get it all sorted out the next day since it was already late. When he called me back his demeanor had completely changed. I started explaining that I had not been able to reach corporate and that it clearly stated online (Q13 - google Nissan Assist CVT FAQ's) that a tow was, in fact, included as part of the extended warranty. He quickly interrupted me and would not let me speak at all for the duration of the call. Out of a 4 minute phone call I spoke for maybe 45 seconds. I wish I had recorded it so that the world could see what an absolute jerk this guy was to me. This is a paraphrase of what he told me: Ma’am; we certainly thank you for your business in buying your car from Mossy. I can tell that you are already upset with Nissan before having reached Mossy. As it is not Mossy’s fault that you are already upset I simply cannot risk a poor customer review, getting a bad CSI (not sure what that means exactly) OR ultimately risking MY pay, to service your vehicle. We decline to help you. And then he HUNG UP ON ME!!! So instead of taking the opportunity to turn my day, and my opinion of Nissan, around and be the HERO that took care of my car HE HUNG UP IN MY FACE! I was flabbergasted. Today, 1/30, I called Central Houston Nissan, and spoke with a gentleman named Augustine. He explained that the tow would be covered in the event the repairs are covered by the warranty. That they would foot the bill until the time in which it could be determined whether the issue was covered under that extended warranty. My car was picked up within an hour! Much KUDOS to Central Houston Nissan service department, who will get a GLOWING review from me; one that could have just as easily been received by Mossy. Augustine, with Central Houston Nissan, talked to me this morning after having already been frustrated with, not one, but TWO dealers and he STILL helped me. Although my car has not been fixed yet and I have no idea what will happen with it, I am confident that I will receive the service anyone deserves. I will not be returning any business to Mossy and will spread the word to help my family and friends avoid such HORRIBLE service as well!!! After reading some of the reviews and feedback here it is apparent this is a family business so I am not sure that I will get a response on this since my main complaint is with one of the Hruska gentlemen. My advice to anyone thinking of going to Mossy… DON’T! If you do, proceed with caution. More

Unethical practices and behavior Worst car dealership experience ever! Shady pre finance guy was totally unacceptable and I directly asked salesperson questions regarding how things w Worst car dealership experience ever! Shady pre finance guy was totally unacceptable and I directly asked salesperson questions regarding how things were being handled while completing paperwork and was misinformed each time. Two salesman trying to sell the same car when we were the first customers there to view and test drive the car after the salesman called and invited us out to specifically view this vehicle....total waste of time and effort! Not sure how they are in business. More

Great customer service - Alex R is the man! I went in to have my car serviced and I also added to have a detail car wash. I didn't particularly like the cost of $129 since I had to have a key re I went in to have my car serviced and I also added to have a detail car wash. I didn't particularly like the cost of $129 since I had to have a key reset from a previous dealers mistake and I had to pay for that as well. But I went and had it done anyways and mentioned to make sure not to throw away the domino that was in my car. Yea it may seem lame, but it is my good luck charm. My grandfather passed away recently and he played dominoes. At his funeral, we each got one domino. Anywho, I went and picked up my car and the domino was gone. I asked my sales representative (Alex Rodriguez) and he immediately took action. He let his supervisor know ( I believe his name was Joe) and they worked really hard. They both looked and eventually found the domino. I am extremely great-full of what they did I did not care that my new key did not work (which they fixed right away). I recommend this dealership to anyone. Great customer service and also great service department. If you need anything, Alex will take care of you. More

Stay away from the service department here. We took our 370Z there because we were having clutch problems and they quoted us $3,000 to repair. We called around and many mechanics were saying it should not 370Z there because we were having clutch problems and they quoted us $3,000 to repair. We called around and many mechanics were saying it should not cost that much and don't let them start such a pricey repair job on that car. When we went to pick it up, there was a HUGE scratch on the driver side door. They denied having anything to do with it and said "With a car that has 90,000 miles and has been handled by a tow truck driver, we are not taking repsonsibility." WHAT DOES THAT HAVE TO DO WITH IT? Seriously, unless you plan to inspect your car the entire time it is in their hands, I wouldnt trust them. I wont be taking my car there ever again and I dont plan on purchasing a new 370 with them either. More

I bought 3 new cars from Kirk Verrett at Mossy, and all 3 sales went above and beyond expectation, but I also want to give recognition to the service dept, as I believe the service after the sale is as impor sales went above and beyond expectation, but I also want to give recognition to the service dept, as I believe the service after the sale is as important as the sale itself, and mossy nissan service exceeds all expectations! When I drive in the service area, Joe Gonzalez usually meets me immediately on he driveway and greets me by make in a friendly way "Hi Jim good to see you, how is everything…etc etc". Then when I go inside Benny the service manager then greets me by name, then Bob and Reggie greet me….in all its like being with "friends "and a very enjoyable experience!!!! all with doing excellent work all in all, if you want to experience a GREAT SERVICE experience< i would highly recommend visiting the team at Mossy Nissan! More

Everyone in the service department will make things up that you need to do to your car to reach their sales goals. The manager is rude and does not know how to explain anything his employees do or say. Al that you need to do to your car to reach their sales goals. The manager is rude and does not know how to explain anything his employees do or say. Always get a second opinion and stay away from the service department! More

My 2011 Juke was having air conditioning problems and Joe Gonzalez really took the bull by the horns and kept the service technicians working on it until they got it fixed. I would definitely recommend Joe Gonzalez really took the bull by the horns and kept the service technicians working on it until they got it fixed. I would definitely recommend Joe / Mossy to anyone having a problem with their Nissan vehicle. Fortunately, all of my service was under warranty so cost was not a factor this time around. I really appreciate the excellent service I received at Mossy and most especially how I was treated by Joe. Big thank you! More

Poor dealership. The sales personal is rude and arrogant. There is a severe disconnect between their online staff offers and online advertisement and what you get if you really walk in. I would say safe time There is a severe disconnect between their online staff offers and online advertisement and what you get if you really walk in. I would say safe time and stay away. The really fulfill the common stereotype of a car dealer. More

The team at Mossy were professional and ultimately they were willing to work with me on the pricing. I do suggest that you bring in other offers. were willing to work with me on the pricing. I do suggest that you bring in other offers. More

I've recently bought a used 2002 Nissan Altima 2.5S from a third party dealer. Before I bought the car I took it to Mossy Nissan to have a Certified PreOwned Inspection check. After waiting 3 hours and a to a third party dealer. Before I bought the car I took it to Mossy Nissan to have a Certified PreOwned Inspection check. After waiting 3 hours and a total cost of $253 they came up with a list telling the faulty parts of the vehicle like window, washers, trunk etc. So I trust the Nissan Certified mark and since there were no major problems and I bought the car. After a while I recognized an extensive oil consumption (5 qt at 100 miles). When I investigate the car myself I see the blue smoke coming from exhaust which is a sign of oil burning. So I don't understand how this dealer couldn't find out this (easy to find but expensive to fix) problem. Even me like no mechanical knowledge man can see this problem but the mechanics at the so-called Certified Nissan Dealer couldn't see. As a result I dont want to lose my time for trying the fix the car instead I'm trying to sell it at a more cheaper price. I'm also dealing with the third party dealer which I bought the car. But that was Mossy Nissan which I've trusted in this purchase and very dissapointed me. I'll never go to a Nissan Dealer either for mechanics or for purchasing a car because of this situation. May be I'll never buy another Nissan. Because I don't think that Nissan will honor its name and this Certified mark on the inspection that the dealer made. More