MotorWorld Lexus - Service Center

I was returning home to Maryland from upstate New York when my check engine light came on and my Lexus began performing erratically. When I arrived at MotorWorld Lexus, I was greeted by Joel Newell, who i when my check engine light came on and my Lexus began performing erratically. When I arrived at MotorWorld Lexus, I was greeted by Joel Newell, who immediately looked at my car, ran a diagnostic check, and got my vehicle into service… on a Saturday morning, no less. Throughout the service stop, Joel kept me well-informed, communicated with the technicians regarding my questions and concerns, and showed genuine concern for my car and for my trip home. He's a true professional and a great representative for both your dealership and for the Lexus brand. By the way, the problem wasn't with my Lexus but with a set of off-brand tires another dealer had placed on the car. Joel and the technicians correctly diagnosed the problem and had me back on the road in a timely fashion—and at a minimal cost. I can't thank you enough, Joel! And thanks also to the ace service techs at MotorWorld Lexus. Yours is the best dealership of any kind I've ever encountered. More

We started using Motorworld Lexus after numerous poor service at Leigh Valley Lexus. I wish we would have left Sooner! Wow, Motorworld Lexus has treated us like family! We Will be purchasing are next Lex service at Leigh Valley Lexus. I wish we would have left Sooner! Wow, Motorworld Lexus has treated us like family! We Will be purchasing are next Lexus from Motorworld! I have dealt with Marisa in service both times I have had service at Motorworld. She was very professional, courteous and informative. A Very good representative of Motorworld!! More

I have NEVER got the service anywhere else, like I am getting at MotorWorld. The Red Carpet service is wonderful and the drivers are always so nice. I do not need to worry about them taking advantage o getting at MotorWorld. The Red Carpet service is wonderful and the drivers are always so nice. I do not need to worry about them taking advantage of me when my Lexus goes in for service. I love that they call me and give me a report on my car once it goes through service. I would highly recommend MotorWorld to anyone!! They are all so nice to deal with! More

Had a fantastic experience buying my vehicle from Motor World Lexus. My salesman ,Brian Loftus was great to work with. Brian answered all of my questions and made car buying a worry-free experience. No d World Lexus. My salesman ,Brian Loftus was great to work with. Brian answered all of my questions and made car buying a worry-free experience. No drama, no hassle, no stress.I also feel that I got an exceptional value and was offered a high level of customer service. Jim Partington , sales manager & Bill Crockett, finance manager from Lexus certainly made my purchase very transparent and very welcoming from the minute I entered their showroom. Highly recommend going to Motor World if you're in the market for a new or slightly used vehicle. I’m 100% satisfied with my purchase and will definitely be back for future auto needs! Sandra Smith More

I had my 2013 ES 350 Serviced on 4/20/2021. Marisa Kovaly was my Service rep. She was a pleasure to work with. Went the extra mile to see that I was satisfied with my Service. was my Service rep. She was a pleasure to work with. Went the extra mile to see that I was satisfied with my Service. More

Joel is fantastic. Great service and always professional and kind. The whole team at Motorworld Lexus IS a pleasure to works with. Jan is also phenomenal. and kind. The whole team at Motorworld Lexus IS a pleasure to works with. Jan is also phenomenal. More

Dave was very professional an informative. Have yet to have a bad experience with Motor World Lexus. Answered all of our questions and gave us all the information needed . have a bad experience with Motor World Lexus. Answered all of our questions and gave us all the information needed . More

Dave was very helpful in the service of our Lexus went over every possible thing that can be wrong at that point in time and was in constant contact with us telling us what they found and how they are goi over every possible thing that can be wrong at that point in time and was in constant contact with us telling us what they found and how they are going to fix it and the cost , it was a very easy transaction and a pleasure to work with . More

questions regarding used Lexus RX350 never got an answer, so i am not impressed with their business or service department. i would think they would want my business now and in future. never got an answer, so i am not impressed with their business or service department. i would think they would want my business now and in future. More

What a red carpet treatment. Mark and the service team are the definition of customer service. They excel with over delivering. Just ask them and you will receive. are the definition of customer service. They excel with over delivering. Just ask them and you will receive. More