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MotorWorld Lexus - Service Center

Wilkes-Barre, PA

4.6
24 Lifetime Reviews • Review Dealership

24 Reviews of MotorWorld Lexus - Service Center

Sort by
February 21, 2021

"Joel is fantastic. Great service and always professional..."

- Bob

Joel is fantastic. Great service and always professional and kind. The whole team at Motorworld Lexus IS a pleasure to works with. Jan is also phenomenal.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joel Newell
5.0
Report | Print
Feb 23, 2021 -

MotorWorld Lexus responded

Hi Bob, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
October 28, 2020

"Dave was very professional an informative. Have yet to..."

- nocontract06

Dave was very professional an informative. Have yet to have a bad experience with Motor World Lexus. Answered all of our questions and gave us all the information needed .

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Standarowski
5.0
Report | Print
Nov 05, 2020 -

MotorWorld Lexus responded

Hi, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, MotorWorld Lexus

Helpful
October 24, 2020

"Dave was very helpful in the service of our Lexus went..."

- janinechristian.era

Dave was very helpful in the service of our Lexus went over every possible thing that can be wrong at that point in time and was in constant contact with us telling us what they found and how they are going to fix it and the cost , it was a very easy transaction and a pleasure to work with .

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Standarowski
5.0
Report | Print
Oct 26, 2020 -

MotorWorld Lexus responded

Janine, thank you for your kind review; we are happy to pass along your comments to Dave and the team here at MotorWorld Lexus! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
August 04, 2020

"questions regarding used Lexus RX350"

- neisenl66

never got an answer, so i am not impressed with their business or service department. i would think they would want my business now and in future.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
never got a response to my email
Report | Print
Aug 10, 2020 -

MotorWorld Lexus responded

Thank you for your feedback about MotorWorld Lexus. We take every review seriously and would like to respond directly to you. Unfortunately, we cannot determine your contact information under the moniker “neisenl66”, and as a result, we are unable to locate your record. We ask that you please contact our Customer Relations Manager, Shelley Puzzetti, at Spuzzetti@MotorWorldGroup.com or 570.820.6962 to discuss your experience. Thank you.

Helpful
July 03, 2020

"What a red carpet treatment. Mark and the service team..."

- Glhatcon@aol.com

What a red carpet treatment. Mark and the service team are the definition of customer service. They excel with over delivering. Just ask them and you will receive.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joel Newell
5.0
Mark Paisley
5.0
Dave Standarowski
5.0
Report | Print
Jul 05, 2020 -

MotorWorld Lexus responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
June 29, 2020

"Had a problem with VSC, Trac off and check engine lights..."

- tkfan.babs

Had a problem with VSC, Trac off and check engine lights coming on. The Rep in the service department was efficient, friendly and caring. She explained everything is simple terms I could understand, what she did and if that didn't work what the next step would be and what the cost would be as well. She gave me her card with her number so I could get in touch with her if need be. Totally pleasant experience. I highly recommend them.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Marisa Kovaly
Report | Print
Jul 01, 2020 -

MotorWorld Lexus responded

Thank you for your kind review; we are happy to pass along your comments to the team here at MotorWorld Lexus! We hope to see you soon!

Helpful
March 04, 2020

"We were in for a 25000 mile oil change. It was done..."

- Carol_harding

We were in for a 25000 mile oil change. It was done within an hour. We had questions regarding the features of our RX 350 & Derek quickly gave us a quick tutorial. Thank you.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Paisley
5.0
Other Employees : Derek Nowak -Tech Spec
Report | Print
Mar 06, 2020 -

MotorWorld Lexus responded

Carol, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

Helpful
January 01, 2020

"Annual Inspection and as needed maintenance."

- Scott

I bring both my vehicles for service to Mark Paisley. Very pleasant and knowledgeable about what and when my service is needed. He takes care of my Lexus RX350 and even services my Dodge Challenger. I have all the faith with Mark and his fellow advisors.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Paisley
5.0
Other Employees : Marisa Kovaly
Report | Print
Jan 05, 2020 -

MotorWorld Lexus responded

Scott, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing MotorWorld Lexus as your first choice for service!

Helpful
March 23, 2019

"excellent service by your employee"

- nanao33

An excellent work to the cars and they are very cautious with the car as soon as security for how one leaves them also find it they are well responsibly

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joel Newell
5.0
Mark Paisley
5.0
Dave Standarowski
5.0
Report | Print
Apr 21, 2019 -

MotorWorld Lexus responded

Thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

Helpful
November 01, 2018

"Mar trabajo "

- nanao33

This Dealer I took my car that is a Lexus add some accessories after putting the accessories were affected another part which they told me they were going to fix I have never been called to fix the damages that made me putting those accessories I would not recommend it for Do a job for a car that costs $ 62,000.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mark Paisley
1.0
Report | Print
Nov 02, 2018 -

MotorWorld Lexus responded

Thank you for your feedback about MotorWorld Lexus. We take every review seriously and would like to respond directly to you. Unfortunately, we cannot determine your contact information under the moniker “Nanao33”, and as a result, we are unable to locate your record. We ask that you please contact our Customer Relations Manager, Shelley Puzzetti, at Spuzzetti@MotorWorldGroup.com or 570.820.6962 to discuss your experience. Thank you.

Helpful
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