Have purchased two new Lexus vehicles here and never had a problem getting my cars serviced with a pick up and loaner involved. I recently purchased a 2016 NX with the understanding that the same service was available. Well now it seems that they don't want to service either one of my Lexus cars with a pickup service unless it's involving an extensive repair !! Really, is this they way you want to play the game? Fine, we now use Lehigh Valley Lexus as our primary and will use them to purchase any further Lexus cars there unless they change in their practices as well and then we will explore other brands to purchase, but not at Motorworld !!