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MotorWorld Lexus - Service Center

Wilkes-Barre, PA

4.5
24 Lifetime Reviews Review Dealership

24 Reviews of MotorWorld Lexus - Service Center

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November 10, 2017

"Great Service"

- LP11917

Service department is excellent and very helpful. They were honest about what needed to be done and didn’t try to push any unnecessary service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Not Sure
Jan 23, 2018 -

MotorWorld Lexus responded

Greetings! Thank you for stopping by MotorWorld Lexus. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

July 11, 2016

"no good, so far"

- garyg

I'm giving them three stars now. waiting to see how its resolved then I'll rate again. Just had my 2014 certified pre owned Lexus is 250 that I bought in October with 14,000 miles on it upon purchase for first service check up. First the front tires are wearing badly, so they had to take them off the rims and rotate. Which they didn't charge (and let me know) and they did small damage to the wheels. Of course when I called they said they use plastic tools to remove tires so basically they are calling me a liar. I clean the wheels twice a week and there wasn't a spot on them. When the car was returned two small nics on the wheels. I'll rate again after I see how they handle it. If they don't take responsibility I will never buy a car or have it serviced there. And I will also complain to Lexus corporate.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : sold me the car, i'm not complaining about Aldo.
May 22, 2016

"Used to be great, what happened???"

- Multiple Lexus Owner

Have purchased two new Lexus vehicles here and never had a problem getting my cars serviced with a pick up and loaner involved. I recently purchased a 2016 NX with the understanding that the same service was available. Well now it seems that they don't want to service either one of my Lexus cars with a pickup service unless it's involving an extensive repair !! Really, is this they way you want to play the game? Fine, we now use Lehigh Valley Lexus as our primary and will use them to purchase any further Lexus cars there unless they change in their practices as well and then we will explore other brands to purchase, but not at Motorworld !!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Not sure of the individual
January 26, 2016

" Had an issue but it was resolved"

- serviceoriented

Had an issue but through the concerted effort of the sales staff, the problem was resolved to my satisfaction. The dealer was able to intercede with Lexus Corporate to solve my problem.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Not sure.
Mar 08, 2016 -

MotorWorld Lexus responded

Greetings! Thank you for stopping by MotorWorld Lexus. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

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