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MotorWorld Lexus - Service Center

Wilkes-Barre, PA

4.6
27 Lifetime Reviews Review Dealership

27 Reviews of MotorWorld Lexus - Service Center

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May 06, 2021

"I have NEVER got the service anywhere else, like I am..."

- Drebuck

I have NEVER got the service anywhere else, like I am getting at MotorWorld. The Red Carpet service is wonderful and the drivers are always so nice. I do not need to worry about them taking advantage of me when my Lexus goes in for service. I love that they call me and give me a report on my car once it goes through service. I would highly recommend MotorWorld to anyone!! They are all so nice to deal with!

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Recommend Dealer
Yes
Employees Worked With
May 07, 2021 -

MotorWorld Lexus responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 01, 2021

"Had a fantastic experience buying my vehicle from Motor..."

- budvan102

Had a fantastic experience buying my vehicle from Motor World Lexus. My salesman ,Brian Loftus was great to work with. Brian answered all of my questions and made car buying a worry-free experience. No drama, no hassle, no stress.I also feel that I got an exceptional value and was offered a high level of customer service. Jim Partington , sales manager & Bill Crockett, finance manager from Lexus certainly made my purchase very transparent and very welcoming from the minute I entered their showroom. Highly recommend going to Motor World if you're in the market for a new or slightly used vehicle. I’m 100% satisfied with my purchase and will definitely be back for future auto needs! Sandra Smith

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Loftus
May 02, 2021 -

MotorWorld Lexus responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 20, 2021

"I had my 2013 ES 350 Serviced on 4/20/2021. Marisa Kovaly..."

- william krupski

I had my 2013 ES 350 Serviced on 4/20/2021. Marisa Kovaly was my Service rep. She was a pleasure to work with. Went the extra mile to see that I was satisfied with my Service.

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Yes
Employees Worked With
Apr 21, 2021 -

MotorWorld Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Apr 21, 2021 -

william krupski responded

Just to let you know your Lexus Service is outstanding. See you for my next service. A very satisfied customer. Bill Krupski.

February 21, 2021

"Joel is fantastic. Great service and always professional..."

- Bob

Joel is fantastic. Great service and always professional and kind. The whole team at Motorworld Lexus IS a pleasure to works with. Jan is also phenomenal.

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Yes
Employees Worked With
Feb 23, 2021 -

MotorWorld Lexus responded

Hi Bob, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 28, 2020

"Dave was very professional an informative. Have yet to..."

- nocontract06

Dave was very professional an informative. Have yet to have a bad experience with Motor World Lexus. Answered all of our questions and gave us all the information needed .

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Yes
Employees Worked With
Nov 05, 2020 -

MotorWorld Lexus responded

Hi, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, MotorWorld Lexus

October 24, 2020

"Dave was very helpful in the service of our Lexus went..."

- janinechristian.era

Dave was very helpful in the service of our Lexus went over every possible thing that can be wrong at that point in time and was in constant contact with us telling us what they found and how they are going to fix it and the cost , it was a very easy transaction and a pleasure to work with .

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Yes
Employees Worked With
Oct 26, 2020 -

MotorWorld Lexus responded

Janine, thank you for your kind review; we are happy to pass along your comments to Dave and the team here at MotorWorld Lexus! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 04, 2020

"questions regarding used Lexus RX350"

- neisenl66

never got an answer, so i am not impressed with their business or service department. i would think they would want my business now and in future.

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Recommend Dealer
No
Employees Worked With
never got a response to my email
Aug 10, 2020 -

MotorWorld Lexus responded

Thank you for your feedback about MotorWorld Lexus. We take every review seriously and would like to respond directly to you. Unfortunately, we cannot determine your contact information under the moniker “neisenl66”, and as a result, we are unable to locate your record. We ask that you please contact our Customer Relations Manager, Shelley Puzzetti, at Spuzzetti@MotorWorldGroup.com or 570.820.6962 to discuss your experience. Thank you.

July 03, 2020

"What a red carpet treatment. Mark and the service team..."

- Glhatcon@aol.com

What a red carpet treatment. Mark and the service team are the definition of customer service. They excel with over delivering. Just ask them and you will receive.

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Recommend Dealer
Yes
Employees Worked With
Jul 05, 2020 -

MotorWorld Lexus responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 29, 2020

"Had a problem with VSC, Trac off and check engine lights..."

- tkfan.babs

Had a problem with VSC, Trac off and check engine lights coming on. The Rep in the service department was efficient, friendly and caring. She explained everything is simple terms I could understand, what she did and if that didn't work what the next step would be and what the cost would be as well. She gave me her card with her number so I could get in touch with her if need be. Totally pleasant experience. I highly recommend them.

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Yes
Employees Worked With
Marisa Kovaly
Jul 01, 2020 -

MotorWorld Lexus responded

Thank you for your kind review; we are happy to pass along your comments to the team here at MotorWorld Lexus! We hope to see you soon!

March 04, 2020

"We were in for a 25000 mile oil change. It was done..."

- Carol_harding

We were in for a 25000 mile oil change. It was done within an hour. We had questions regarding the features of our RX 350 & Derek quickly gave us a quick tutorial. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Derek Nowak -Tech Spec
Mar 06, 2020 -

MotorWorld Lexus responded

Carol, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

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