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MotorWorld Lexus - Service Center

Wilkes-Barre, PA

4.6
27 Lifetime Reviews Review Dealership

27 Reviews of MotorWorld Lexus - Service Center

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April 26, 2018

"Superior Customer Experience"

- Phai579

I would not purchase a Lexus anywhere else. Superior sales and customer service team. Always attentive and willing to go above and beyond for us.

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Recommend Dealer
Yes
Apr 27, 2018 -

MotorWorld Lexus responded

Thank you so much; we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 13, 2018

"Another good experience"

- Carl

Another good experience with the service department at motor world. It was easy to make an appointment and I was well treated by your service managers. The work was done Promptly and I was on my way

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Recommend Dealer
Yes
Employees Worked With
Apr 15, 2018 -

MotorWorld Lexus responded

Hi Carl, thank you so much for your positive comments about MotorWorld Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 05, 2018

"Top of the line Service Department "

- Shania

Joel Newell and Dave Standarowski are the best in getting me scheduled. They are very personable and through in reviewing the service summary. I believe they aren't looking to over charge.

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Recommend Dealer
Yes
Employees Worked With
Apr 10, 2018 -

MotorWorld Lexus responded

Shania, we're happy you found our staff to be so supportive during your experience here at MotorWorld Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 10, 2017

"Great Service"

- LP11917

Service department is excellent and very helpful. They were honest about what needed to be done and didn’t try to push any unnecessary service.

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Recommend Dealer
Yes
Employees Worked With
Not Sure
Jan 23, 2018 -

MotorWorld Lexus responded

Greetings! Thank you for stopping by MotorWorld Lexus. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you’ve provided us with exceptional positive feedback. Please ‘Like’ us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!

July 11, 2016

"no good, so far"

- garyg

I'm giving them three stars now. waiting to see how its resolved then I'll rate again. Just had my 2014 certified pre owned Lexus is 250 that I bought in October with 14,000 miles on it upon purchase for first service check up. First the front tires are wearing badly, so they had to take them off the rims and rotate. Which they didn't charge (and let me know) and they did small damage to the wheels. Of course when I called they said they use plastic tools to remove tires so basically they are calling me a liar. I clean the wheels twice a week and there wasn't a spot on them. When the car was returned two small nics on the wheels. I'll rate again after I see how they handle it. If they don't take responsibility I will never buy a car or have it serviced there. And I will also complain to Lexus corporate.

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Recommend Dealer
No
Employees Worked With
Other Employees : sold me the car, i'm not complaining about Aldo.
May 22, 2016

"Used to be great, what happened???"

- Multiple Lexus Owner

Have purchased two new Lexus vehicles here and never had a problem getting my cars serviced with a pick up and loaner involved. I recently purchased a 2016 NX with the understanding that the same service was available. Well now it seems that they don't want to service either one of my Lexus cars with a pickup service unless it's involving an extensive repair !! Really, is this they way you want to play the game? Fine, we now use Lehigh Valley Lexus as our primary and will use them to purchase any further Lexus cars there unless they change in their practices as well and then we will explore other brands to purchase, but not at Motorworld !!

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Recommend Dealer
No
Employees Worked With
Not sure of the individual
January 26, 2016

" Had an issue but it was resolved"

- serviceoriented

Had an issue but through the concerted effort of the sales staff, the problem was resolved to my satisfaction. The dealer was able to intercede with Lexus Corporate to solve my problem.

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Recommend Dealer
Yes
Employees Worked With
Not sure.
Mar 08, 2016 -

MotorWorld Lexus responded

Greetings! Thank you for stopping by MotorWorld Lexus. We sincerely appreciate your thoughtful review and will be sure to share your encouraging thoughts with our team. We hope to see you soon!

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