Mt. Ephraim Chrysler Dodge - Service Center

Very unprofessional, disorganized, the workers seem rushed to just get the trucks done and back to owners instead of done with craftsmanship and pride! Extremely disappointing rushed to just get the trucks done and back to owners instead of done with craftsmanship and pride! Extremely disappointing More

Great service. They did over and above what I needed done to the car, and they were able to address both recalls in one visit. They did over and above what I needed done to the car, and they were able to address both recalls in one visit. More

It was very timely and all of my questions were answered. Would recommend to someone else. Would recommend to someone else. More

Never choosing Mopar ever again. Dodge just does not know how to make a reliable vehicle, and having shops like this place trying to rip us off doesn't help matters. Dodge just does not know how to make a reliable vehicle, and having shops like this place trying to rip us off doesn't help matters. More

The people are friendly and they explain very well. excellent dealership people. good job 100 percent recommended excellent dealership people. good job 100 percent recommended More

Excellent and thorough servicing of my vehicle. Called me to let me know when servicing was completed and made me aware of upcoming service needs my car would require. Called me to let me know when servicing was completed and made me aware of upcoming service needs my car would require. More

I am very displeased with this dealership. As I was driving home from picking my car up I noticed how filthy my steering wheel felt. When I got home and wiped it off the wipe was black. It too As I was driving home from picking my car up I noticed how filthy my steering wheel felt. When I got home and wiped it off the wipe was black. It took several wipes to clean. Clearly gloves were not worn in my car while being serviced. I also noticed something was spilled down my diver side seat. It appears to be hit chocolate or coffee, neither of which I drink. When I called the dealership to inform them of these issues, Nate, told me he would speak with the technician and that he was unsure how this could have happened since the technician only drinks Red Bull…Nate said he would call me back but never did. He instead text me the next morning from his personal cell phone, weird. He told me he would get back to me but hours went by and I never heard from him. When I called I was told he was out on a road test and he would call me back. He didn’t. Someone else called and said he was still waiting for an answer from detailing on when they could fit me in. This went on all day. Nate finally told me he would personally clean my car and was waiting for his family member to bring him something from home so he could clean my car, weird. My husband and I were not comfortable with that. We told Nate we preferred the detailing department clean the car. Nate told me it would be 1-2 weeks before detailing could fit me in. I find that to be terrible customer service. Nate also insinuated that I spilled something in my car and not them when he told me a second time the technician only drinks Red Bull (irrelevant) and that he doesn’t have a camera in my car to prove they actually did it. Again horrible customer service. I can assure you I am not the type of person to spill something in my $40,000 car and leave it there. Let alone leave it there until the opportunity arises where I can blame it on someone else. I mentioned this survey to Nate and magically ten minutes later detailing was able to fit me in that day. At that point I was too uncomfortable to even bring my car back there. I found my interaction with Nate to be bizarre and unprofessional. I will not be returning to this dealership. And my car is still dirty, by the way. Hopefully someone reading this review can make it right. More

After a few visits to service a check engine light and trying a different methods to fix the problem finally the light is not show off again. Was two related codes. I would like to thanks to Nate ( serv trying a different methods to fix the problem finally the light is not show off again. Was two related codes. I would like to thanks to Nate ( service manager) and Gene for helping me and understanding my needs. Thank you guys and I will recommend you to everyone. More

Friendly, polite,,mannerly ,easy access for service area , meeting all expectations for turn around time , job was done clean , service even brought the vehicle up when I left, thx to your service center , meeting all expectations for turn around time , job was done clean , service even brought the vehicle up when I left, thx to your service center More