Napleton Ford of Oak Lawn

Wait time wasn’t too bad waiting room was clean and comfortable and guilt wish they had an easier coffee machine to operate comfortable and guilt wish they had an easier coffee machine to operate More

Great professionalism and “Customer-First” Customer Service! Dave, in the Service Department… is one of the most friendly and courteous individuals I have met in a long time! Keep up the great work Service! Dave, in the Service Department… is one of the most friendly and courteous individuals I have met in a long time! Keep up the great work, guys!!! More

Made appointment for recall on truck completed in 2 days I received texts with parts ordered and progress I received texts with parts ordered and progress More

Tom was able to get my car right in for an oil change. It was done quickly. I had a family emergency and it was ready to go. I will definitely be recommending Napleton to friends and family for needed c It was done quickly. I had a family emergency and it was ready to go. I will definitely be recommending Napleton to friends and family for needed car services. More

Over scheduled customers I waited 2 hours for oil change. This was the 2nd time. Service manager was apologetic for the wait and gave me a discount They need more service techs working on vehicles. . This was the 2nd time. Service manager was apologetic for the wait and gave me a discount They need more service techs working on vehicles. . More

In for maintenance and recalls - excellent service - professional and timely. Even pointed out a known fault that didn’t even have an official recall and made the necessary repair. professional and timely. Even pointed out a known fault that didn’t even have an official recall and made the necessary repair. More

Great experience. No stress and treated us like family! Definitely would refer friends and family. No stress and treated us like family! Definitely would refer friends and family. More

Wish I could leave a 0. Sales: Nick Ristich 1)Lied about my warranty, 1 year/12,000 miles not 5 year/100,000 as he told me. 2)$40 a day rental, not free as he told me. 3 Sales: Nick Ristich 1)Lied about my warranty, 1 year/12,000 miles not 5 year/100,000 as he told me. 2)$40 a day rental, not free as he told me. 3)$100 deductible, not 0 as he told me. 4) Lied about getting free oil changes as long as I own the vehicle, there are none. 5) Protection plan that he sold me for $1500 does not cover scratches, he told me it did. 6)Promised me all weather floor mats. I've had the car 3 months and had to go there in person and talk to General Sales Manager Don Boros for them to be ordered (he never returned my voucemail). Finance: Andrew Munson 1) Didn't give me copies of financial paperwork. 2) Didn't give me a copy of my warranty. Service: Bill Parks 1) Very rude to customers 2) Does not call you about your vehicle, you have to call him. My car was there for 2 months waiting on a transmission. He told me: "What was I supposed to do? Call you everyday and tell you the transmission was not in?" They lie, cheat and steal from you! That should be there slogan! More

Excellent service, excellent staff. the service manager is always friendly and helpful my car was repaired very well the service manager is always friendly and helpful my car was repaired very well More

The service was very professional and proficient. However, I wasn't able to use my Ford point for my oil change. When I arrived I informed the representative wanted to use my Ford points. He assur However, I wasn't able to use my Ford point for my oil change. When I arrived I informed the representative wanted to use my Ford points. He assured me it was okay, but didn't. More