Napleton Ford of Oak Lawn

I like that my vehicle is delivered at the promise time. My advisor is always vey nice, professional, and friendly! I hope that I always have him whenever I get my vehicle serviced! Thank you! My advisor is always vey nice, professional, and friendly! I hope that I always have him whenever I get my vehicle serviced! Thank you! More

Called and they were able to get me in the same day. Service tech was great and kept in touch with us. Service tech was great and kept in touch with us. More

Each Napleton Representative was knowledgeable, courteous and patient answering my questions. Bill Parks fully explained each option regarding service. He is outstanding. I truly appreciate your willingness and patient answering my questions. Bill Parks fully explained each option regarding service. He is outstanding. I truly appreciate your willingness to drive me home and back to the dealership. I am confident my Taurus receives the best possible service at Napleton. More

Came in for an oil change, service was quick and the customer service was great! customer service was great! More

They were friendly and informed about the time to wait. Gave a suggestion on when to schedule my next visit to eliminate the wait time. Gave a suggestion on when to schedule my next visit to eliminate the wait time. More

The customer service was awesome. I was quoted a price for a specific service about 2 months ago. When I arrived I was told a significantly higher price for that service. My salesma I was quoted a price for a specific service about 2 months ago. When I arrived I was told a significantly higher price for that service. My salesman honored the previous quote from the previous salesman and I was truly grateful and he didn’t have to. More

You staff fixed my truck in 2 days after being towed on Sunday to your shop. The service I received from Mr. Bill Parks was the best anyone could ask for when his shop was full and I wasn't on the list.. Sunday to your shop. The service I received from Mr. Bill Parks was the best anyone could ask for when his shop was full and I wasn't on the list.. More

Im pleased with this dealership I love how easy it is to make a service appointment and how well you are treated .Im happy I bought my car here and when it is time to trade it in I will come here again make a service appointment and how well you are treated .Im happy I bought my car here and when it is time to trade it in I will come here again More

Had trouble starting my truck this morning, eventually got it running and stopped by Napleton on my way to work. Bill Parks said he could put in a new battery even though I didn’t have an appointment and got it running and stopped by Napleton on my way to work. Bill Parks said he could put in a new battery even though I didn’t have an appointment and then he had his courtesy driver give me a ride to Christ hospital where I am working. My day that started bad was turned around by Bill and your dealership. I would highly recommend napleton to anyone. Thanks! More

Great service department. Tommy is always very helpful and quick to respond to any questions I may have. I love the drop-off/pick-up service they offer when my car is in for r Tommy is always very helpful and quick to respond to any questions I may have. I love the drop-off/pick-up service they offer when my car is in for repairs. More