Napleton Ford of Oak Lawn

Had made an appointment for speedy oil change. It took over two hours after I arrived. Was quoted $69 but you attempted to charge me over $80. Then, never advised of additional charge for using It took over two hours after I arrived. Was quoted $69 but you attempted to charge me over $80. Then, never advised of additional charge for using my bank card which I learned of after I got the receipt. Had to stop the technician from doing additional work that I did not authorize. (Tire rotation and maintenance). Greasy fingerprints were left on my console and wheel. More

Very rude. Did not take care of my problem. Did not say good morning and told me he was too busy for me. To do a return and redo to use my reward points Did not take care of my problem. Did not say good morning and told me he was too busy for me. To do a return and redo to use my reward points More

Ever since they change ownership, this dealearship has been ABSOLUTE TRASH!!! They have the most incompetent, untrained, unprofessional service reps I have ever come across. Bill and Brian are 2 that stan been ABSOLUTE TRASH!!! They have the most incompetent, untrained, unprofessional service reps I have ever come across. Bill and Brian are 2 that stand out. After having a problem with them I spoke to Scott “the manager” and he was even worse. I have never been to a dealership that was so poorly run. Just like in previous reviews from the last couple weeks, I was charged for work that I did not authorize. I would rather take my cars to an alley mechanic then to this dealership More

The worst service ever. They had my ford transit going on 5 weeks now, and still waiting on parts, even though I've called multiple times and they have said they just reciev They had my ford transit going on 5 weeks now, and still waiting on parts, even though I've called multiple times and they have said they just recieved all the parts. Never ever ever go there for anything. They are so bad ford company should shut them down. They are nothing but liars in the service department More

Used to have a 5 star review for HAWK Ford, but since it has become Napleton Ford, it has been one bad experience after another in the service department - the latest is scheduling an appt. ahead of time to has become Napleton Ford, it has been one bad experience after another in the service department - the latest is scheduling an appt. ahead of time to have a recall done, dropping off my car, paying to take an Uber home because there wouldn't be a porter there for about an hour and then getting a call shortly after I got home to pick up my car because they had to order the part for the recall because "maybe we had the part when you made the appt., but we do a high volume of these, all your appt does is hold your spot in line, we must have run out of them for the day"...I work for Ford Motor Company, this is not how we expect our customers to be treated and I will be elevating this through corporate channels to see what can be done to prevent this poor service from happening to other customers More

Jumana sweiss. She did a great job! Helped me find a vehicle that was right for my needs! She did a great job! Helped me find a vehicle that was right for my needs! More

My nephew just turned 20 years of age ,, collage student ,, was looking at the cars at their dealership , met Nick ,, wow and the rest became night mare, ,He showed him Mustang on line was $19900 it was in ,, was looking at the cars at their dealership , met Nick ,, wow and the rest became night mare, ,He showed him Mustang on line was $19900 it was in their lot over 9 months never was sold ,, it had bad accident report ,, Airbags deployed , ,was towed , sold it to him for $29900 ,, plus taxes and extra none stuff,, rate was 19% has no Job , ,they fixed him with fake job and making enough so the loan can be approved, his payments $669 x 72 months. We called the dealership how they can sell a vehicle for a kid has no job,, refuse to get the car back ,, called the back they financed him with Santander bank they did not fund the deal, ,few days later they financed him with Ally without his consent, we tried several time to return the car but they refused, ,we are in the process to have a lawyer to handle their scammed business, also we called the Ally bank and in the process to see if we can stop the loan to be funded,, BIG SCAMERS More

Kim was amazing! Got me in the Bronco I wanted for the right price. Come see Kim y’all Got me in the Bronco I wanted for the right price. Come see Kim y’all More

Went to look at a Taurus SHO and at first glance the car had three different tire brands which Were hard on the tread, and definitely looked more than 50% worn. Had a Few dings in the door and they were cha had three different tire brands which Were hard on the tread, and definitely looked more than 50% worn. Had a Few dings in the door and they were charging a premium price for this vehicle. Granted, I did go to look at it and I did make an offer that Was low ($1,000+ tires, $2000+ body Paint work minimum), but having to replace tires, repair the ding, 10+ rock chips on the hood that looks like a child touched it up to make this car presentable and more of a premium car to me justified the offer. I believe this was a fair price and I was willing to move on if it was a no. An offer was made, and that whole sign here on this piece of paper that this is your offer and will end it at that if they don’t accept and that would be the end. This was an almost 90,000 mile vehicle so I understand that things are worn but if you are looking to get a premium price for a vehicle that is at best mediocre not worth it. Then I was pretty much told I’m an uneducated “Stupid” person, and I know nothing from the sales manager that was pushing his car hard that’s been sitting on a lot for 90 days then brings me a piece of paper that tells me he’s the best in the nation that had about five cars on it, than I asked if this is in the nation, and he says yes, this is nationwide (5 Taurus SHOs available nationwide) this guy must think I’m an idiot, he did call me uneducated. Not a bad dealership, but my experience with this high-pressure A** I most likely won’t visit it again. I understand I’m just single person which don’t make a difference in a corporation that has tens of thousands of customers But my experience and being called uneducated and “stupid”, in so many words, leaves a bad impression on a person. More

They went above and beyond to get me approved for my loan. Exceptional customer service from Nick and the front desk. Finance department was fantastic. Overall great experience! loan. Exceptional customer service from Nick and the front desk. Finance department was fantastic. Overall great experience! More