Napleton Ford of Oak Lawn

Always quick and courteous. I’ve been to this dealership at least three times and each visit is infused with utmost professionalism and quick turn around time. Thanks guys and k I’ve been to this dealership at least three times and each visit is infused with utmost professionalism and quick turn around time. Thanks guys and keep up the great work. More

Started off as a good experience, but over time became questionable. I’ll only be coming here for oil changes from now on. They do check everything and their prices are fair, but the recommendations have questionable. I’ll only be coming here for oil changes from now on. They do check everything and their prices are fair, but the recommendations have been inconsistent. One visit they said my transmission was leaking, but it was never mentioned again on later visits. This time they said my suspension needed work, even though I had a wheel alignment done just a few months ago and nothing was noted then. On another occasion, when my headlight went out, they told me the entire headlight assembly needed replacement. My personal mechanic, however, simply replaced the bulb and it worked fine. The dealership claimed the power connection was broken, which clearly wasn’t the case. More

Waited to long for vehicle to be finished, but service manager was accommodating and was very professional in trying to resolve the issue and compensate the mishap. manager was accommodating and was very professional in trying to resolve the issue and compensate the mishap. More

I love coming there Bill is a fantastic help to me and I will always come there will always come there More

I had a very pleasant experience from scheduling my appointment, being greeted at the location and informed what was going on and the time of service. The only not so positive was that I expected my ve appointment, being greeted at the location and informed what was going on and the time of service. The only not so positive was that I expected my vehicle to get washed. Overall, a great experience and will be returning. More

Brought my car in for an oil change and had a easy and satisfactory experience satisfactory experience More

The service advisor was very nice Work was completed on time and the service was great time and the service was great More

Good customer service and standard oil change time. Dealership is in a nice location a ton of places to walk to. Dealership is in a nice location a ton of places to walk to. More

Very professional all the staff are excellent. They explain everything to you and let you know what your car needs before they proceed. Bill Jake Matt are all very helpful. They can give you a rid They explain everything to you and let you know what your car needs before they proceed. Bill Jake Matt are all very helpful. They can give you a ride home also. I am a female and never felt taken advantage of by any of the staff members. Love this place !!!! It’s not overwhelming like some of the bigger dealerships. Thanks guys. Maureen Popp More

Ron was awesome. This process was smooth and I am very pleased with the car and the whole team involved. This process was smooth and I am very pleased with the car and the whole team involved. More