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Napleton Ford of Oak Lawn
Oak Lawn, IL
3,574 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,574 reviews
February 07, 2026
The serviceman Tim did a very good job in explaining my options. I would recommend you to my friends. options. I would recommend you to my friends. More
by jimalwin
Employees Worked With
February 07, 2026
Very friendly staff, very clean waiting area. The staff is very attentive. They always have morning appointments, which are convenient for me. The staff is very attentive. They always have morning appointments, which are convenient for me. More
by wlinda0369
Employees Worked With
February 05, 2026
Didn’t fix my side door and my ladder went missing on my work truck. work truck. More
by eric.monroy
Employees Worked With
February 05, 2026
Always treats me well and very helpful. Never have I had a bad experience with Napleton on Oaklawn. Bill has been my goto guy when I need help with my Hybrid Escape. Never have I had a bad experience with Napleton on Oaklawn. Bill has been my goto guy when I need help with my Hybrid Escape. More
by Candace
February 05, 2026
They are on time and very helpful in explaining what’s going on. In and out quickly going on. In and out quickly More
by Judy
Employees Worked With
February 05, 2026
The personnel that assisted me were prompt and very effective in resolving my service requests. In short I'm VERY happy with their assistance. Their supervisor(s) will hopefully read this... because cl effective in resolving my service requests. In short I'm VERY happy with their assistance. Their supervisor(s) will hopefully read this... because clearly this Napletton dealership hires the right people!!!! More
by williammurawski1969
Employees Worked With
Other Employees :
Unfortunately I don't remember the other fellows name... I believe it was Jose (Hispanic gentleman)... besides resolving my recall issue... they helped me put my spare tire components when then didn't have to... they chose to hepl me... I'm very happy
February 04, 2026
Great Service! Bill Parks took great care of me. Quick turnaround time and good communication! Bill Parks took great care of me. Quick turnaround time and good communication! More
by Dariuspres
Employees Worked With
February 04, 2026
Professional Polite Timely service Accomodating for appointments Friendly Clean Facility Offered Refreshments Bathrooms Cleaned Location convenient appointments Friendly Clean Facility Offered Refreshments Bathrooms Cleaned Location convenient More
by darneicestrozier
Employees Worked With
Other Employees :
Service Driver who transported vehicle for Oil Fikter change
February 03, 2026
Great service writer quick service. He explained everything that was done. I was very pleased He explained everything that was done. I was very pleased More
by sito4871
Employees Worked With
February 01, 2026
I use this dealership for service on my Ford Mach E. They always get my car back to me quickly and moving much better than before arrival. I’ve been to other ford dealerships and due to limited EV techs They always get my car back to me quickly and moving much better than before arrival. I’ve been to other ford dealerships and due to limited EV techs had extremely long wait times for the return of my vehicle. My only complaint is that they never have loaner vehicles available. Due to the issues always being the fault of Ford (recalls) I believe I should have to pay for a rental car. Because of this my next EV will definitely not be a Ford. I’ve had the car about 3 years and has had about 3 recalls where my vehicle was kept approximately 3-4 days by dealership (just for reference). More
by keesha68
Employees Worked With
