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Napleton Ford of Oak Lawn - Service Center

Oak Lawn, IL

4.5
2,625 Reviews

2,625 Reviews of Napleton Ford of Oak Lawn - Service Center

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September 28, 2025

I really had a great experience with above and beyond service.The rep took time to address my need in a timely matter. More

by georgedavis8959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Sweis
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2025

I only deal with the service area which is nice. They guys are great, especially Tim. He kept me in the loop of what was happening with my car and they were pretty fast. More

by twana_liggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2025

Easy and convenient location with little wait time. Nice waiting room with comfortable seating and a huge tv. More

by Joem5890
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Ristich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Pierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2025

Service was great, Tommy was very professional and really listed to what I needed. He also recommended options to help me More

by Jas926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Mackey
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2025

Appointment was for The Works. Vehicle taken on time. Wait time was just over an hour. Satisfied with the service. More

by joann.guinane
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Malopsy
September 27, 2025

Tim in service was exceptional and kept me appraised of the repairs on my vehicle. More

by Twyma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2025

Napleton has provided great service over the years as it pertains to new and used car purchases. More

by P39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2025

Professional staff. Bill was kind and professional. He made sure to get me in and out in a timely manner. More

by maiajones7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Sims
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2025

It is a nice clean environment. Everyone was helpful. Loved the porter service that was able to take me home. More

by brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Parks
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2025

Very good service! All of my questions were answered and the staff was very friendly. More

by manuelpereaortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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