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Napleton Ford of Oak Lawn - Service Center
Oak Lawn, IL
2,491 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,491 Reviews of Napleton Ford of Oak Lawn - Service Center
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June 06, 2025
I want to extend my heartfelt gratitude to Matt Walden, Senior Service Advisor Manager, for his incredible support during a challenging time for my wife. She was at her wits' end with the air conditioning Senior Service Advisor Manager, for his incredible support during a challenging time for my wife. She was at her wits' end with the air conditioning issue in her new GMC Yukon XL Denali, a vehicle she relies on for caring for our beloved three granddaughters, all under the age of two. They frequently go on outings to places like Jewel/Osco, Brookfield Zoo, Morton Arboretum, and various parks and playgrounds, so having a functioning air conditioner was essential. When she reached out for help, Matt was so understanding and compassionate, even in the midst of a busy day. He truly listened to her concerns and took the time to reassure her. We brought the Denali in, and thanks to Matt's quick action in securing the necessary parts, the air conditioning was fixed within 48 hours. This allowed my wife to enjoy a planned birthday outing at Brookfield Zoo with our grandkids, which meant the world to her. We are profoundly grateful for Matt's dedication and the exceptional service from the Napleton Ford team. Your diligence and care made a significant difference, allowing my wife to focus on what she loves most—caring for our little ones. Thank you, Matt, and everyone at Napleton Ford; you have definitely earned our loyalty! More
by galickx6
Employees Worked With
Matt Walden
June 03, 2025
Went for oil change and tire rotation Said the couldn't do rotation cause van could not lift on rack but was on rack to do oil change. Sounds like lazy workers to me. Will go elsewhere now where both maint do rotation cause van could not lift on rack but was on rack to do oil change. Sounds like lazy workers to me. Will go elsewhere now where both maintenance can be done at the same time. Ridiculous and inconvenient! More
by Greg
Employees Worked With
Timothy Harris
June 03, 2025
The service department told me I would be there for 30-45 minutes and I was there for almost two hours. I had an appointment. I was there for an oil change only. I am unsure to why I was there for so long, a minutes and I was there for almost two hours. I had an appointment. I was there for an oil change only. I am unsure to why I was there for so long, and was frustrating to be there for a long time when I had many other commitments that same day. I planned around being told 30-45 minutes. More
by Me
Employees Worked With
Don’t remember the name
June 01, 2025
Great professionalism and “Customer-First” Customer Service! Dave, in the Service Department… is one of the most friendly and courteous individuals I have met in a long time! Keep up the great work Service! Dave, in the Service Department… is one of the most friendly and courteous individuals I have met in a long time! Keep up the great work, guys!!! More
by Jones
Employees Worked With
Dave
May 30, 2025
In for maintenance and recalls - excellent service - professional and timely. Even pointed out a known fault that didn’t even have an official recall and made the necessary repair. professional and timely. Even pointed out a known fault that didn’t even have an official recall and made the necessary repair. More
by Carol
Employees Worked With
Bill Parks
May 30, 2025
Over scheduled customers I waited 2 hours for oil change. This was the 2nd time. Service manager was apologetic for the wait and gave me a discount They need more service techs working on vehicles. . This was the 2nd time. Service manager was apologetic for the wait and gave me a discount They need more service techs working on vehicles. . More
by jlolsen6
Employees Worked With
Bill Parks
May 30, 2025
Tom was able to get my car right in for an oil change. It was done quickly. I had a family emergency and it was ready to go. I will definitely be recommending Napleton to friends and family for needed c It was done quickly. I had a family emergency and it was ready to go. I will definitely be recommending Napleton to friends and family for needed car services. More
by Laura Schroeder
Employees Worked With
Tommy Mackey
