Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Arlington Heights, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Called last week about used car, they told me it is available and gave me appointment. Went there, they said we cannot sell this car because it has recall on it. Asked why you didn’t tell me, NO one kn available and gave me appointment. Went there, they said we cannot sell this car because it has recall on it. Asked why you didn’t tell me, NO one knows. They called me today, car available, gave me appointment. When arrived there, salesman gave me the car key, told me the car is out there, and asked me if i am familiar with area! didn’t bother to show me the car, didn’t bother to wash the car, it was dirty. Took test drive by myself. When I came back, the guy had another customer, told me to wait 5 minutes, after 5 minutes, kept me there for almost an hour, I yelled at him to give me my car key back and let me leave. Bad management, no respect. More
Avoid this dealer if you can, poor service, they don't care about customer's experience at all, they kept my car for 13 days for services without offering loaner or rental car options, I am not using this care about customer's experience at all, they kept my car for 13 days for services without offering loaner or rental car options, I am not using this dealer again, they lost a customer for sure. More
People should be careful if they decide to buy a car with the Napleton Off Lease dealership! Their business practices are not proper in that they advertise online in places like cars.com at one price, and th the Napleton Off Lease dealership! Their business practices are not proper in that they advertise online in places like cars.com at one price, and then they change the price when the Customer drives out to their dealership. On my particular deal, they priced the car that was listed on Cars.com for $15, 995, which had been declining for 2 months, and then when they presented the initial deal sheet it was listed $3000. more! They said they had to spend a lot on inspections and such, but they wouldn't show any of that detail. They also added bogus additions like finish and stain protectant ($2995) maintenance services ($199), and something else that made no sense for $1500. Of course, I declined all of this nonsense and pushed on other things to reduce the overall price. Honest consumers SHOULD NOT have to do this. The people seemed nice, but I cannot forgive this deceptive business practice. In fact, I believe the @Illinois Attorney General or any government agency that is responsible for overseeing the auto dealership industry should launch an investigation into Napleton. This is an unacceptable way to run a business. When I told the GM that I would be writing a review about this, his response was that anything less than 4 stars would impact all of the people in the dealership. Again, unacceptable! Your treatment of Customers is the cause of any bonuses to be lost by the employees! It's not proper to try to guilt a Customer into giving a good review, especially when it is not deserved. I took pictures of all the listing on cars.com to maintain evidence. I urge anyone who sees a care listed by Napleton online to print screen everything they list and take it to the deal meeting and be prepared for the "bait and switch" dance you will have to play. You can get a good car, but it really shouldn't be like this. As always, buyer beware! More
I purchased my 2018 Jeep Wrangler in December, 2022 and have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dea have nothing but problems. I’ve contacted the dealership on a monthly basis and no one ever calls me back. When I brought the vehicle at my local dealership in it had over 80 error codes, however the electrical issue cannot be resolved. The platinum warranty that was sold doesn’t cover any of the work because they cannot diagnose the issue. The last conversation I had with the customer service representative was terrible and she apologized for my “feelings” regarding the vehicle situation. I told her my vehicle situation was based on facts and I was contacting the BBB. Do NOT buy from this dealership they are the worst! More
Probably one of the best dealer shops I have shopped with in my car buying history. Thd service adviser Alan Weissman is the best. Always go with him whenever I go in for service. Will keep doing business he in my car buying history. Thd service adviser Alan Weissman is the best. Always go with him whenever I go in for service. Will keep doing business here. Highly recommended. More
Very disappointed. We wanted to buy a Jeep Grand Cherokee. Advertisement showed $9,000 discount. Told discount was for Military “Only”. Was not offering any discount. We wanted to buy a Jeep Grand Cherokee. Advertisement showed $9,000 discount. Told discount was for Military “Only”. Was not offering any discount. Wanted us to pay full price even though advertising discounts. False Advertisement!!! More
Great experience overall. Joey was a great salesperson, super personable and made sure we were on the right vehicle. Kissy was amazing in finance. She got us all covered w Joey was a great salesperson, super personable and made sure we were on the right vehicle. Kissy was amazing in finance. She got us all covered with a full wrapped warranty on our RAM (and maintenance and tire and wheel protection, too) Can’t say enough great things about the team here. Ask for Joey and Kissy when you stop in. More
Very reliable always helping me out when I come here always been very nice to me Rick Multeri always been very nice to me Rick Multeri More
This is my 3rd Jeep from Arlington Heights CDJR. Rick Multeri has helped me many times with my Jeeps. I wouldn't take my Jeep anywhere else Rick Multeri has helped me many times with my Jeeps. I wouldn't take my Jeep anywhere else More
Allan Weissman in Service was kind and professional and thoroughly explained the service for my car. He kept me updated and the service was done in the timeframe as promised. He worked very hard to get me thoroughly explained the service for my car. He kept me updated and the service was done in the timeframe as promised. He worked very hard to get me to return for my future service needs although not the closest dealer in my area. Overall satisfying experience and will return as needed. More