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Napleton's River Oaks Honda
Lansing, IL
1,198 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,198 reviews
January 31, 2018
Great deal Want to say thanks to salesman Steve Martin who sold me 2017 Pilot. Keep up the great work, and anyone looking for a car please see this Bro.and get y Want to say thanks to salesman Steve Martin who sold me 2017 Pilot. Keep up the great work, and anyone looking for a car please see this Bro.and get yourself a good deal. More
by Really
Employees Worked With
Steve Martin
January 31, 2018
Purchase I love my NEW VEHICLE!! Thanks MJ and Elena for your great work and your manager Ty you guys where great.And I will be back. I love my NEW VEHICLE!! Thanks MJ and Elena for your great work and your manager Ty you guys where great.And I will be back. More
by Annette Steward
January 31, 2018
Great Deal!!! These guys are great!! I got a great deal on the car I wanted Mj was great and Yahaira made sure the vehicle was there and ready thanks guys. These guys are great!! I got a great deal on the car I wanted Mj was great and Yahaira made sure the vehicle was there and ready thanks guys. More
by Chrisj
January 30, 2018
Been friends with rhyan since high school Been a friend of rhyan since 2006 he is a really good guy and he also help me and my wife get a brand new 2018 Honda CR-V ..if you are looking for a c Been a friend of rhyan since 2006 he is a really good guy and he also help me and my wife get a brand new 2018 Honda CR-V ..if you are looking for a car please go see rhyan hatter he is the best More
by Jasminec09
Employees Worked With
January 26, 2018
Pilot Elite We would give JP six stars if possible. He has taken great care of us. If you are in the market for a Honda go see JP. We would give JP six stars if possible. He has taken great care of us. If you are in the market for a Honda go see JP. More
by Dewey Finn
January 25, 2018
My first Honda I just bought a new CRV. My first Honda and first SUV. I did much research and test drove several makes and models before choosing a CRV. My experie I just bought a new CRV. My first Honda and first SUV. I did much research and test drove several makes and models before choosing a CRV. My experience at River Oaks Honda was first rate. My sales person was JP. He was friendly, knowledgeable, and answered all of my questions. JP and Larry ,(delivery manager), went over all the features of the CRV before I left the lot, and it has a lot of neat features. More
by Jean1950
January 25, 2018
GREAT I have purchased several Honda from Napleton River Oaks. Each experience has always be the best. They work with and are very courteous. The DREAM TE I have purchased several Honda from Napleton River Oaks. Each experience has always be the best. They work with and are very courteous. The DREAM TEAM More
by Ms H
January 23, 2018
She’s knows her stuff Stacey helped me get all my question answered and I truly appreciate her. She’s part of the reason I’ll be coming to this dealership for years to come Stacey helped me get all my question answered and I truly appreciate her. She’s part of the reason I’ll be coming to this dealership for years to come! Thanks Stace! More
by Bigmickey
Employees Worked With
January 23, 2018
Customer for life! I've been buying cars here for years, and every time I work with the same people, JP, Tyrone, and Larry. This time I called in and a wonderful young w I've been buying cars here for years, and every time I work with the same people, JP, Tyrone, and Larry. This time I called in and a wonderful young women helped me set up my appointment and made sure everything was prepared for when I came in, she had the friendliest voice and was so sweet. shes a new addition to my favorites at this establishment, everyone go see Stacey! Shes the best! More
by Carl Jones
January 18, 2018
Excellent customer service Requested info for a oddyesy. I was contacted by Yahaira and the whole process was made simple. She scheduled me to come in and sent me to the disenga Requested info for a oddyesy. I was contacted by Yahaira and the whole process was made simple. She scheduled me to come in and sent me to the disengaged people. Thank you. More
by Ijcarabez1
Employees Worked With
