Napleton's Valley Hyundai - Service Center

I believe the Service Center needs to be completely re-done when it comes to Customer Service. When you pull your car into the Service Center, you should be greeted by a Service Advisor and not hav re-done when it comes to Customer Service. When you pull your car into the Service Center, you should be greeted by a Service Advisor and not have to go into the office and wait for someone to help! My daughter and I stood around and watched people work until Jim said can I help you. Thanks Jim for noticing us standing around since others didn't I guess. For this particular appointment, I called and made an appointment over the phone, which was not an issue at all as it was just a routine oil change. I arrived 15 minutes early only to see my car not move for well over an hour. After almost 1.5 hours of waiting, I finally asked Joel to check on it since he was in the lobby, which he did and I do appreciate since I was with my daughter. He came back out after 5 minutes and said he could wash it, but that would be another 15-20 minutes if I wanted. At that point, I opted out and said just pull it around so I could leave. While this was only a routine oil change, I wasn't impressed at all at how this system works since I made an appointment and it should not take 1.5 - 2 hours to do an oil change. While everyone can make excuses on every given day, please don't promise someone something you can't deliver since I was told one thing and had to get answers on my own as that's poor customer service. More

Part of buying a new car is the overall experience you have with the dealership and their employees. Hyundai’s’ motto is that Hyundai offers you “the total buying experience” and Napleton Valley Hyundai i have with the dealership and their employees. Hyundai’s’ motto is that Hyundai offers you “the total buying experience” and Napleton Valley Hyundai in Aurora does just that! It brings me great pleasure that I write this review to commend Dave Ketza and the Napleton Valley Service Department for their superior customer service I received each and every day. I visited the dealership on March 14th, 2014 for my routine oil change and inspection, as well as shopping for a new SUV to purchase. All my anxiety and worries, however, soon disappeared as Dave Ketza greeted me politely and directed me to right personnel in their sales department. When asked by the sales department if I wanted to test drive the vehicle, I asked if Dave from their service department would be able to accompany me on the test drive, which they happily agreed. He was honest and forthright and explained all the features and changes Hyundai has made with their new vehicles. After just a couple hours, I was not only driving away in the car I brought in for routine maintenance, but also with a new 2014 SUV. Dave was also kind enough to not only waive the bill of my oil change and inspection for the vehicle I brought in for service, but also had their technician thoroughly wash and vacuum my vehicle as a courtesy. They also made sure my new purchase was in immaculate condition... (filled the gas tank, made sure all added accessories were installed and ready to drive off the lot). Their simple token of gratitude from Dave and the service department team, is just a small example, on how Napleton Hyundai goes above and beyond to not only service Hyundai vehicles but their customers and owners too! Given this heartwarming experience, it is important that the Napleton Valley Staff recognize and commend Dave and their entire team for the excellent service and the lengths he went through to ensure not only an excellent service experience, but the “OVERALL TOTAL BUYING EXPERIENCE.” I look forward to the ongoing relationship with Napleton Valley Hyundai and their service department! ~Diana Vlad More

Jim was quite helpful and kind when working with my car. He was able to give the rundown of what service I will need in the near future, as well as what I was working with for this visit. I appreciated his He was able to give the rundown of what service I will need in the near future, as well as what I was working with for this visit. I appreciated his kindness and candor while we discussed my vehicle's needs! More

THANK YOU JOEL ADAMES for your kindness, friendliness and help that day when I could not close my car door due the child safety lock. The other deal in Downers Grove REFUSED to help because they were closing help that day when I could not close my car door due the child safety lock. The other deal in Downers Grove REFUSED to help because they were closing and basically told me flat out I was stranded. I was literally in TEARS!!! I had my niece in my the back seat, and I WAS literally stranded because I could NOT close my car door, and obviously if you can't close your car door, you can't drive! I even offered to have my car towed to that dealer, BUT THEY REFUSED TO HELP ME so I called your dealership (I called them first because that was the number the 1800number for vehicle assistance gave me as the closest, which I did think was odd because I thought Downers Grove sounded kind of far and we were in Naperville). At least, that mean Downers Grove gave me your dealership phone number which I am VERY glad they did because you were VERY nice and you helped me RIGHT AWAY!!! THANK GOD!!! I used to live in the Chicago area, but now I live in New Mexico and drove out here by myself with my dog for an audition back before New Year's and have been here ever since. (My agent and family is here and I stayed to help family and go on a few auditions, but I miss my husband so it has been hard. I will be going back to NM in about a month or so.) But in the meantime, this trip has been really tough, and not being able to close the car door was really not helping my trip be any better, and then having the other dealership basically leaving me with no help made me feel helpless. I was not happy and so frustrated like "what else can go wrong on this trip again!" (I had two flat tires from hitting a pothole already during this trip so now this made me feel extra sensitive). Your help meant so much because on the phone, for one, I could tell you were actually LISTENING to me, and, two, you were actually interested in helping me solve my issue (unlike the other person at the other dealership that only cared about going home after closing time), and three, you gave me a suggestion of something to try to see if it would solve my issue (unlike the other person at the other dealership who said something like "well we don't know until we see what the problem is and you need to get your car towed over here but we are closing anyway"). I asked him what should I do, and he something like "well, I guess you're stuck" or "well I guess you're going to have have to stay there" or something ridiculous like that. I was in tears before I called you which is why I sounded pretty frantic when I called, especially since I was afraid you were closing too, so I was trying to talk really fast and trying to get my thoughts out and they wouldn't come out right. So thank you for bearing with me as I tried to get my thoughts out as I was so frantic! I was REALLY stressed out that day!!! AND obviously, your suggestion WORKED!!! because I was able to get my car door closed (which that guy at that other dealer could have obviously done too but chose not to do). You made SUCH a difference that day I cannot tell you!!! THANK YOU SOOO MUCH!!! Personally, I think EVERYBODY who has a Hyundai and who needs service and who is in the area should come HERE to YOUR service and NOT anywhere else because if you were able to give the kind of care ON THE PHONE to somebody the way you did and actually HELP me, I think that reflects on the kind of service you actually give when people are actually there IN your service too. THANK YOU THANK YOU THANK YOU!!!! MR JOEL ADAMES!!!! YOU SAVED ME THAT DAY!!! YOU WERE MY HERO THAT DAY!!!! Please know that!!! I literally thank God for you dear Sir!!! Your parents raised you well! I look forward to meeting you in person since I still would like to give you a small thank you gift. It is NOT anything big AT ALL. It is just a little thank you. Remember when Oprah had her show and she had her Favorite Things segment? Well, if I had my own show, this is one of the little things that is one of my favorite things. It is really small, but it is one of my favorite things so I would like to just give it to you as a thank you for making a difference! I have a couple of auditions at the moment, but after them, I hope to stop by. God bless! Thank you again! Sincerely, Cindy Chang More

Thank you for fixing my car so it's safe to drive again! Thank you also for letting me use the loaner so long and for making sure that all the issues were addressed with the car. again! Thank you also for letting me use the loaner so long and for making sure that all the issues were addressed with the car. More

I had a lot of service work done & I told Jim the time I needed to leave by. The work was done before the time I had to go & Jim was a big help. Thanks! time I needed to leave by. The work was done before the time I had to go & Jim was a big help. Thanks! More

Jim Caulton, service manager, got us in on time; took care of all our service concerns, and got us out promptly with full explanation of what was adjusted on our Santa Fe. This was our first service visi care of all our service concerns, and got us out promptly with full explanation of what was adjusted on our Santa Fe. This was our first service visit and we now feel confident with this dealer's personnel & dedication to their products. Sam Baylor, our salesperson, also met us while we were there for service. What a positive guy! Served us coffee, ask about our experience with new vehicle, said to call him anytime we needed help with an issue. Comforting!! The only reason for this review was that for our recent visit, we were totally satisfied for the reasons stated above. More

Right on time with appointment. Fixed problem and called had my car back in 2 hour with an explanation and inspection with recommendations that need to be aware of for future to ensure the car run correctly had my car back in 2 hour with an explanation and inspection with recommendations that need to be aware of for future to ensure the car run correctly. More

My 2014 Elantra was in for a Xylon treatment. Jim, my Service contact, was very thorough and gave the VIP treatment! I have always had my Hyundai's serviced at this dealership, and never a complaint. S Service contact, was very thorough and gave the VIP treatment! I have always had my Hyundai's serviced at this dealership, and never a complaint. Since changing ownership, the entire staff at Napleton Vally Hyundai has gone overboard to be as accommodating to their clients as possible. A pleasant experience! More

Great service. Jim is extremely friendly and helpful. Went out of his way to make sure my concerns were addressed and got the issues resolved quickly and on-time. Went out of his way to make sure my concerns were addressed and got the issues resolved quickly and on-time. More