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Napoli Kia

Milford, CT

Overview
Employees
Reviews
Vehicles
4.4
1,961 Reviews
Napoli Kia is the place to go when you are searching for a new Kia in Milford, Connecticut. We have a huge selection of new Kia models available in our new car department right now. So come to our new Kia showroom today! You will find an ample inventory of the new Kia Optima, Cadenza, Soul, Sportage, Sorento, Sedona, Forte, Forte5, Forte Koup, Rio, Rio 5-Door, and Optima Hybrid. Get the Kia that’s just right for your lifestyle, right here in Milford. Visit Napoli Kia’s new car department or shop on our website anytime, from your computer or mobile device. We want to see you behind the wheel of an amazing new Kia today!
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241 Boston Post Rd

Milford, CT

06460

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Showing 1,961 reviews

April 08, 2023

They kept me informed about the repairs and what needed to get done. Everyone was helpful More

by afores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2023 -

Napoli Kia responded

Thanks for taking the time to provide us with this five-star review. We're glad to hear that your service appointment with us here at Napoli Kia was such a positive one. We hope to see you back for all of your future automotive needs!

April 08, 2023

Why didn’t you order the part I needed when we scheduled an appointment? I figured if I went once for the same part, you would have another in stock? More

by Qwerty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa?
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Apr 20, 2023 -

Napoli Kia responded

Thank you for the review. We sincerely apologize for any frustration or inconvenience caused by this experience and will make sure your feedback is shared with our team. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Ruben Burgos - Service Mgr - 203-787-5850

April 07, 2023

Came in to fix some stuff in my car. Got some stuff fixed. Though there were a few hiccups. The staff were excellent. More

by H_POOSER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ira Osu
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2023 -

Napoli Kia responded

Thank you for your honest review! We hope to provide you with a 5-star visit next time! -Napoli Kia

April 07, 2023

Fast and got the work done on my car properly. Service agents were very courteous. More

by jmolina9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2023 -

Napoli Kia responded

Thank you for the positive feedback about your recent experience with the Napoli Kia team! We hope you won't hesitate to reach out if we can be of service again in the future!

April 07, 2023

KIA Napoli staff was very friendly and respectful. Although the problem was not solved, I was informed every step of tge way. I would definitely recommend them in the future. More

by martinclarkep8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2023 -

Napoli Kia responded

The team appreciates your honest feedback and recommendation, Martin! We regret the problem was not fully resolved, but we appreciate your recommendation and hope to have the opportunity to serve you again in the future. Please don't hesitate to reach out if you have any additional information to share. Thank you! - Napoli Kia

April 06, 2023

We had a fantastic experience at Napoli Indoor Kia! !! Dallas and MO were fantastic and the rest of the staff were all kind and helpful. PS- the popcorn was amazing!!! I love my Kia Sportage!!! More

by Ladybug1071
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dallas Taylor
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Apr 07, 2023 -

Napoli Kia responded

Thank you for the kind feedback about your recent visit here at Napoli Kia! Dallas, Mo & the rest of the team wish you many happy miles in your new Sportage and hope you won't hesitate to reach out if we can be of service again in the future!

April 01, 2023

The staff is proactive and efficient. I didn’t feel like being there was a waste of time and I left feeling satisfied. More

by autumnr3nee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dallas
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Apr 04, 2023 -

Napoli Kia responded

We're so happy to help provide a five-star service experience! We look forward to seeing you again! Thank you! - Napoli Kia

March 31, 2023

The service host was polite. The place is clean and comfortable. The service was pretty fast. I enjoyed myself alone time there. More

by Rhodtboyd
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Napoli Kia responded

We're pleased that your visit was so enjoyable! Thank you for being a Napoli Kia customer!

March 30, 2023

Great service. .very friendly...quick a pleasant experience. Would highly recommend to a friend or family More

by Cindy.kalleher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2023 -

Napoli Kia responded

Thank you for visiting Napoli Kia, Cindy! We appreciate you recommending us to your friends & family and hope we can be of service again in the future. Take care!

March 30, 2023

Outstanding service, highly recommended. Very friendly and professional. The video that is provided, makes it more trustworthy and show you what the mechanics are doing to your car. More

by ac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Napoli Kia responded

We are so happy your service experience earned us five stars! We hope that you continue enjoying your vehicle and look forward to your next appointment! Thank you! - Napoli Kia

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