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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,537 Reviews

1,537 Reviews of Napoli Indoor Kia - Service Center

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September 24, 2024

The service was slow. The representative was very professional. I would recommend this service. I was promised a car wash and never received one. More

by PARISLEWIS58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

It's ok, I have to bring my car back to them, because something is rattling in it. More

by jonesfrances097
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 19, 2024

So far haven’t had an issue with anything. Prices are a bit high could be less More

by DAUPHINAISAMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berit
Sep 20, 2024 -

Napoli Kia responded

We appreciate your feedback and rating! We look forward to seeing you again. Thank you! - Napoli Kia

September 18, 2024

Jen was so helpful in kept me informed about the status of my car and what was going on with the parts that had to be ordered for it More

by Jessie2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren my sale person very professional
Sep 18, 2024 -

Napoli Kia responded

Thank you for sharing your experience! We're glad to hear that Jen kept you well-informed about your car's status at Napoli Kia. We appreciate the feedback and are here if you need anything else!

September 17, 2024

Brought my car to replace a door latch under warranty. Service department was very professional and accommodating in providing me with a ride back and forth to my house during the work. They also provid More

by Carlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney in service department
September 17, 2024

Very informative an helpful , all staff is respectful an understanding. I only come here to service my car More

by Jadroman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Napoli Kia responded

Thank you for your continued trust in Napoli Kia! We're glad to hear our team has been informative and respectful during your visits. We look forward to serving you again soon!

September 17, 2024

Excellent service, customer focused and professional. The Nissan and KIA SERVICE WRIITERS AND TECHS ARE TOP NOTCH More

by arj13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Napoli Kia responded

Thank you for the fantastic feedback - we can't wait to share it with the team here at Napoli Kia! Your support is greatly appreciated and we look forward to seeing you next time. Take care!

September 17, 2024

Great service one thing I don't like is you go in for one thing and find out you need other things, that's not bad but the suspense OMG,then you're thankful that they find out that the one thing you came More

by SMITSTONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa 5 stars
Sep 17, 2024 -

Napoli Kia responded

Thank you for sharing your experience! We're glad to hear that our team at Napoli Kia provided thorough service and kept you informed. We appreciate the support and look forward to serving you again!

September 12, 2024

My first time here, I was very impressed, Courtney in service was very nice and answered all my questions. Even though I did not buy my car here I would continue coming for service. More

by FBIDMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Sep 12, 2024 -

Napoli Kia responded

We're delighted to hear that Courtney provided excellent service during your visit to Napoli Kia. We look forward to welcoming you back for all your future service needs!

September 11, 2024

Good service and car delivered ahead of expected time. Have plenty of spaces where to work from. More

by Heidy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Sep 12, 2024 -

Napoli Kia responded

Thank you for the wonderful five-star review, Heidy! We're glad you enjoyed the visit and we'll see you soon! - Napoli Kia

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