Napoli Indoor Kia - Service Center

Very professional dealership the work was done on time and what they said they were going to do and what they said they were going to do More

Very pricey for what was done. customer service was marginal and would not recommend to others. Need to re-evaluate overall customer service and pricing. customer service was marginal and would not recommend to others. Need to re-evaluate overall customer service and pricing. More

Never going back…. .service tech rude and acerbic. Quote for rotor resurface was outrageous. Waited over three hours for diagnosis. Charging $199 for all points check .service tech rude and acerbic. Quote for rotor resurface was outrageous. Waited over three hours for diagnosis. Charging $199 for all points check is a total rip off. More

I went to get my car inspected and to see if I needed any repairs or issues. repairs or issues. More

I use the same girl named Courtney. She is attentive, polite and respectful. She listens to my car issues and is knowledgeable about the vehicle and Kia in general. She is attentive, polite and respectful. She listens to my car issues and is knowledgeable about the vehicle and Kia in general. More

It was confusing coming for service the first time, I was not informed to head to garage door bay and was trying to find parking in a tight lot. My advisor was nice and they did send msg that ‘paperwork was not informed to head to garage door bay and was trying to find parking in a tight lot. My advisor was nice and they did send msg that ‘paperwork was being finished’ but didn’t say it was them/kia so I reported it as spam bc I didn’t know what it was with no context hours later. I got picked up because it was going to take a while but I did not notice where the waiting room would be if I had to stay. More

The staff are phenomenal. I love how professional everyone is. I’m impressed by how detailed they are. Jennifer is great always has a smile on her face very welcoming. Napoli I love how professional everyone is. I’m impressed by how detailed they are. Jennifer is great always has a smile on her face very welcoming. Napoli Kia in Milford, CT is the only place we take our car. The service is like no other. I also love that they send you a video of what they plan on doing to your car or what they have done already. Top-notch service . More

Ready when I dropped off my vehicle. Very impressed with video that was sent by Napoli showing the inspection and the work that needed to be completed. Very impressed with video that was sent by Napoli showing the inspection and the work that needed to be completed. More

My experience was great. I loved the text updates and the video of the work completed. Jennifer was amazing. She took care of me( from a restaurant recommendation to the car I loved the text updates and the video of the work completed. Jennifer was amazing. She took care of me( from a restaurant recommendation to the car wash). I appreciate all of the little things that made my wait comfortable and the work completed as quickly as possible. More

Not knowing what to do unhelpful don't keep you informed takes to long to work takes to long to work More