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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,570 Reviews

1,570 Reviews of Napoli Indoor Kia - Service Center

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June 02, 2023

Whenever I had a situation with my car. Napoli always accommodated me even though they were very busy they found the time to accommodate me even on short notice More

by jcastro2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
1.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Napoli Kia responded

Thank you for taking the time to share your experience working with our team at Napoli Kia! We appreciate your high rating and look forward to seeing you next time!

May 31, 2023

So far service is good and sale’s people dinners and sale’s manager is very nice they offer nice service More

by ch619619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Napoli Kia responded

We love hearing that you enjoy visiting our team! We hope to see you again at Napoli Kia! Thank you!

May 29, 2023

They might need more technicians. My car needed a starter suddenly so had no appt for. It took a week to complete. No loaners seem to be available. Auto concerns were mostly addressed More

by lfeczko53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter, Courtney and don't have tech's name
May 30, 2023 -

Napoli Kia responded

Thank you for taking the time to leave feedback on your recent experience at our dealership. We're glad to hear that our staff treated you courteously and that your concerns were addressed, but we apologize for any inconvenience caused by the repairs to your car. It's always our goal to have our guests back on the road as quickly as possible. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you again for choosing Napoli Kia. Ruben Burgos - Service Mgr - 203-787-5850

May 27, 2023

Missed my first appointment Napoli KIA take me in without new appointment and updated my anti theft software Charles Krasznai More

by CHARKRASZNAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Napoli Kia responded

We're glad we could accommodate you and take care of the anti-software update for you, Charles! We hope to see you back at Napoli Kia next time! Thank you!

May 30, 2023 -

CHARKRASZNAI responded

charkrasznai@aol.com

May 30, 2023 -

CHARKRASZNAI responded

Great job

May 30, 2023 -

CHARKRASZNAI responded

Great Job

May 24, 2023

Your ladies in the Service Dept were so very friendly and helpful to me the last time I was there.;and your Service Dept went beyond my expectations to fo a great job More

by CHARLENE86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Napoli Kia responded

Hi Charlene, We're glad our service team made this a great experience for you! We look forward to seeing you for your next appointment! Thank you! - Napoli Kia

May 23, 2023

Courtney, who greeted me in Service when I arrived, answered all my questions and was very polite and professional. Everyone in Service is always great when I bring our vehicle in. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney, in Service, was great!
May 25, 2023 -

Napoli Kia responded

Nick, we're thrilled to hear that Courtney & the team provided you with such a pleasant visit! Thanks for trusting Napoli Kia with your vehicle's service needs. We look forward to seeing you again next time!

May 18, 2023

Great place to a car, staff members very helpful, services area needs to improve. Thank you More

by MIR833
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Napoli Kia responded

Thank you for your honest feedback. We apologize that you are unsatisfied with our service facilities and will pass along your comments to the rest of our team.

May 16, 2023

Best service I ever received from a dealership! I highly recommend Kia Napoli to anyone! More

by aperch33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Sabia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
May 18, 2023 -

Napoli Kia responded

Wow, we're thrilled to hear our Napoli Kia team provided you with such exceptional service! Thank you for your business and please don't hesitate to reach out the next time we can be of assistance!

May 16, 2023

They got my vehicle and information mixed up with another and told me I never went to my scheduled appointment. Then I received an email about another vehicle that I do not own and has my information attache More

by AMANDAB526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Napoli Kia responded

We're disappointed to hear that the experience wasn't up to our usual standards and appreciate your honest feedback. This is not the level of service we strive for, and we would appreciate the opportunity to learn more about what happened and assist in any way possible to make this right. Please give us a call at your earliest convenience so we can discuss further. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

May 16, 2023

Service was professional, courteous, and friendly. My car was repaired quickly and at reasonable prices More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Napoli Kia responded

Ken, thank you for sharing your experience at Napoli Kia. We're happy to hear that our team provided you with professional, courteous, and friendly service while repairing your car quickly and at a reasonable price. We look forward to seeing you again!

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