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Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,550 Reviews
Call Service Center (203) 783-5850

1,550 Reviews of Napoli Indoor Kia - Service Center

Sort by
November 01, 2022

Prices increased. Customer service representative felt unwilling to help even though I received all my service at that location More

by MENTONISM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa
Report | Print
Nov 02, 2022 -

Napoli Kia responded

Thank you for sharing your review! We're honored that our team earned your 5-stars! We look forward to seeing you next time at Napoli Kia!

October 28, 2022

I’m always treated very well when I have service. And they try to get me out as fast as possible. More

by ALTIERI.JDD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvatore Liuzzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2022 -

Napoli Kia responded

Thank you for trusting Napoli Kia with your service needs! We're happy to hear our team continues to take such great care of you and we'll be sure to pass along these kind comments to them. Take care and we'll see you next time!

October 28, 2022

unable to fix problem after FIVE attempts and $1800 OUTRAGEOUS at best. never again, thanks More

by WHITNEYWOODS1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2022 -

Napoli Kia responded

Thank you for the review. We're sorry we could not resolve your issue and encourage you to reach out directly if you'd like to discuss the situation in greater detail. Thanks again, Ruben Burgos - Service Mgr - 203-787-5850

October 27, 2022

Always great customer service. Very attentive to the needs of the customer as well as future work needed. More

by LARRYACE1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember name but great customer service.
Report | Print
Oct 27, 2022 -

Napoli Kia responded

Thank you for your review, Larry! We're so happy that our team was attentive to your needs! -Napoli Kia

October 27, 2022

So far, my car is running good. They did a great job. Fixing it. Would recommend them to someone else. More

by Cox.Denise 333@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2022 -

Napoli Kia responded

Thank you for the excellent review of Napoli Kia!

October 25, 2022

Great customer service! The wait was not long at all. They also have a lot of good cars on the sales floor. Looking to trade my sorento in for something bigger soon! More

by TyshikaBush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2022 -

Napoli Kia responded

It's so great to hear that we've made your service visit great, Tyshika! We look forward to seeing you next time and are ready to discuss your Kia Sorento trade anytime! Take care and thank you! - Napoli Kia

October 22, 2022

Very accommodating . Service advisor did the job properly. Very informative. Good experience over all . Good More

by oliviajessie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis sales
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Oct 24, 2022 -

Napoli Kia responded

We appreciate you leaving our service team with such a kind review! We look forward to seeing you at your next appointment! Thank you! - Napoli Kia

October 21, 2022

I was informed that they couldn’t fix problem referred me to a infinity dealership More

by NO2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2022 -

Napoli Kia responded

Thank you for visiting our team. We apologize that we were unable to provide you with service, but hope your issue will be resolved.

October 19, 2022

Clean, Friendly, Happy, Caring, Helpful, thorough, quick, made me feel right at home. Thankful Complete. More

by ROBYNJMW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Smith Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2022 -

Napoli Kia responded

Thank you for the wonderful feedback! We appreciate you visiting us here at Napoli Kia and hope to see you again next time!

October 19, 2022

It is easy to get an appointment. Friendly service.They have a good waiting area More

by SLAYERR10702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2022 -

Napoli Kia responded

Thank you for the wonderful feedback! We appreciate you trusting the Napoli Kia team with your service needs and look forward to seeing you again next time!

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