Back

Napoli Indoor Kia - Service Center

Milford, CT

4.4
1,559 Reviews

1,560 Reviews of Napoli Indoor Kia - Service Center

Sort by
July 19, 2022

It is the worst Call dealers I have ever dealt with, especially the maintenance manager, his name is Robin, who is very rude and does not know how to deal with the customers, it is impossible to de More

by ZAK200011103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The worth servic manager ever ( Robin)
Jul 26, 2022 -

Napoli Kia responded

Hello - I'm sorry to read your negative feedback and would like the opportunity to discuss this situation with you further. Please contact me at your earliest convenience. Thanks, Salvatore Liuzzo - General Sales Manager - 203-787-5850

Jul 26, 2022 -

ZAK200011103 responded

Hi there The number you send ( 203-787-5850 ) is not in service So if you can send me anther working number so i can call you ..or you can call me Thanks Elsherif 3476176310

July 19, 2022

My car was serviced free of charge due an extended warranty which made this particular experience a pleasant surprise. More

by cindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Napoli Kia responded

Thank you for sharing your experience, Cindy! We hope we can be of service to you again in the future! - The Napoli Kia Team

July 17, 2022

15 words? That’s why I don’t fill out these stupid surveys, real stupid More

by tahaper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Power
1.0
This rating includes all reviews, with more weight given to recent reviews.
Salvatore Liuzzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Napoli Kia responded

Thank you for leaving our team 4-stars! -Napoli Kia

July 15, 2022

Service was great work done on time everyone was very personal and very helpful will tell everyone about there service More

by roger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Fidalgo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Napoli Kia responded

Hi Roger, thanks for the five stars! We hope to see you back at Napoli Kia for all of your future automotive needs!

July 14, 2022

IF I don't write at least 15 words, will I have to stand in the corner (facing the corner). FYI: apparently a common child's punishment decades ago. More

by JJFBPT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2022 -

Napoli Kia responded

Thanks for the five stars! We're honored to hear that your visit with us was such a positive one and we hope to see you back. -Napoli Kia

July 12, 2022

Horrible service. Vehicle was never test driven. Had to wait another week for it to be fixed correctly More

by Sad73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennifer Rios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Napoli Kia responded

Thank you for sharing your feedback in regard to your service experience. Please reach out to me directly at your earliest convenience to discuss this matter further. Thank you, - Ruben Burgos - Service Mgr - 203-787-5850

July 08, 2022

Was very happy with the service departments responsiveness to my questions. Also happy with the courtesy ride they provided to and from my home. Super clean and very professional inside and out More

by C1jan66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Napoli Kia responded

Thank you for being a Napoli Kia customer! We appreciate the wonderful feedback and look forward to seeing you next time!

July 08, 2022

Service was quick and friendly. Good communication! Very thorough. I would highly recommend to my friends and family More

by SAUSTIN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Napoli Kia responded

Thank you for the five stars! We're happy to hear that your visit with us was a positive one and we hope to see you back at Napoli Kia for all of your future auto needs!

July 08, 2022

It is a good dealership. They are quick to notice you when you arrive and try to make sure that they can provide the service that you need. More

by Bluegreenreading
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Garcia, Nathaniel Santiago
Jul 08, 2022 -

Napoli Kia responded

Thanks for the positive review! We're happy to hear that your experience with us has been a positive one and we hope to see you back at Napoli Kia for all of your future auto needs!

July 07, 2022

Courteous very helpful availability of appointment is appreciated service department is quick and on time More

by KSCIOLETTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Napoli Kia responded

Thank you for visiting us here at Napoli Kia! We appreciate your support and hope we have the opportunity to serve you again in the future!

...
96
...