Napoli Nissan

Just bought a 2013 Nissan Altima from Napoli NIssan. My experience was wonderful. My car sales man was Stephen. He was great. He knew the car inside and out. He was not pushy at all. By the time I lef experience was wonderful. My car sales man was Stephen. He was great. He knew the car inside and out. He was not pushy at all. By the time I left with the new car I knew everything about it. I was very pleased with his service. He was very kind and honest. Anytime I had a question, there was always someone there to answer it. They have long hours which worked out great for anyone that has a 9-5 job. The service of everyone there was wonderful. They let me know all my options before buying the car or having to put a down payment down. I ended up getting into a brand new Altima for the same price I was paying for my used car. I couldn't have asked for better service. I would definitely recommend them to anyone that is looking into buying a new or used car. They had a huge variety of used cars as well. My car is absolutely beautiful! More

I had a great experience at Napoli. I was very nervous about buying a car for the first time - being young and female I felt like a lot of dealers were talking down to me or trying to pressure me to go ab about buying a car for the first time - being young and female I felt like a lot of dealers were talking down to me or trying to pressure me to go above the price limit I felt comfortable with. I didn't experience this at all at Napoli. The salesperson, Ron Valentino, was respectful of me and what I was looking for. I went twice, the first time alone, test drove a couple of the cars I'd seen online, talked about leasing. Went back two days later with my boyfriend and a list of cars, found a car (Nissan Versa) that I liked but was a little out of my price range. Ron was able to find another one with similar specs in my price range. Test drove it, bought it! The whole process was really easy and quick - I was able to drive the car home that afternoon. The referral program is great too. More

I called in asking about a Nissan Rogue. I spoke with Nikki and who was very pleasant. She then put me on the phone with her manager Marci Lynn, who was very helpful and invited me into their dealership. Nikki and who was very pleasant. She then put me on the phone with her manager Marci Lynn, who was very helpful and invited me into their dealership. Once I arrived I worked with Steve who answered all of my questions. I am very happy with my visit to Napoli Nissan. Everybody was very kind and knowledgeable. I will continue to do business with Napoli Nissan. More

I went in to buy a Maxima at Napoli Nissan . Marci Lynn, the Business Development / Internet Sales Manager and Pedro Gonzales, the Sales Manager, made my experience very comfortable and enjoying. I would g the Business Development / Internet Sales Manager and Pedro Gonzales, the Sales Manager, made my experience very comfortable and enjoying. I would go back immediately. Thank you for the great experience. More

I had a tried a few other dealerships before Napoli. I spoke withe the Internet Sales Mgr and told her my situation credit wise. She said they would need to first need to appraise my 09 Maxima trade in, a spoke withe the Internet Sales Mgr and told her my situation credit wise. She said they would need to first need to appraise my 09 Maxima trade in, and more than likely they could work on getting me approved on the 2010 Maxima I had my eyes on, and she'd be happy to meet me. Ok, so I drive the 35 miles to the dealership with the hope I was given over the phone. I checked out a couple of the used Maxima's on the lot. I walk in and ask to see Marci. Im told she is busy! (And here she was supposed to be expecting me!) So, Im assigned a salesman, who of course does not know my situation credit wise that I had made sure the Internet Mgr was aware of, and had assured me of a favorable outcome. So, quick credit app, and and even quicker denial! Nothing I didnt already know or had told them BEFORE my visit! My 09 Maxima wasnt even appraised, which was the main reason they wanted me to be there. So, if you dont have GREAT credit, they wont bother with you, regardless of what they tell you over the phone. I was VERY disappointed with this dealership, not in that I was denied credit, but in what I was told over the phone, and how the person who was supposed to meet me and help me, was apparently "busy"...... More

I called saying that I had purchased by current vehicle new from their agency a few years ago I NEEDED to buy a new car as I was giving my current vehicle away. I called on a Wednesday (twice) and waited f new from their agency a few years ago I NEEDED to buy a new car as I was giving my current vehicle away. I called on a Wednesday (twice) and waited for return call, Wednesday and Thursday. In the P.M. on Friday received a call that the salesman would call back in 15 minutes. Never received call and purchased vehicle one week later from another agency. More

I am very pleased with my purchase and my overall experience with Napoli Nissan. Priscilla was excellent to work with and I feel that she went over and above the duty of a salesperson. I believe I experience with Napoli Nissan. Priscilla was excellent to work with and I feel that she went over and above the duty of a salesperson. I believe I received an honest deal on my new purchase. I am a bit disappointed in a couple of things... First, I never like going into a car deal without knowing the numbers: trade-in value, cost of new vehicle, etc... I could never get an answer on those two questions. I kept getting a monthly payment! It wasn't until I signed the paperwork that I saw the purchase price (a good deal) and my trade-in value... which was a bit too low, especially since it is currently advertised at $4000.00 over what I was given in trade. Second, I understand Christmas is a busy time for car dealerships (and it was extremely busy), but it took 3 days to complete this deal. I was ready to drive away that day. More

Bought a 2011 JUKE for $20,000 that only got 23mpg highway instead of the sticker 30 mpg. They wouldn't do me a square and refund the price I paid and put it toward a new Rogue. So much for the 30 day highway instead of the sticker 30 mpg. They wouldn't do me a square and refund the price I paid and put it toward a new Rogue. So much for the 30 day return policy. Don't trust them. Saw another advertised Rogue for 21,999. They wouldn't meet that price. Kept spitting out monthly payments that were 39 - 79 dollars more per month and a year longer than what I had , plus they wanted another $1150 - $2000 down. xxxxxxxx. I will never go there again and and recommend that no one else does. More

I would have to say my experience with this dealership wasn't one of my bests, but it has been several years since I bought a new car. One of my dislikes was the amount of time spent at the dealership. wasn't one of my bests, but it has been several years since I bought a new car. One of my dislikes was the amount of time spent at the dealership. I spend a total of 7 hours at the dealership between 2 days. Approximately 1 hour test driving, 4 hours negotiating price, trade in amounts and other options/vehicles and 2 hours to close the deal, sign paperwork, service department tour and new car inspection. I've never spent that amount of time in the 30 years of buying/leasing cars. I felt that was a bit overkill and turned me off a bit. I also felt "ambushed" by the salesmen and the sales manager and a big push to sell me a car THAT DAY when they weren't hearing what I was saying. It was frustrating at one point. I know their objective is to sell a vehicle, but making such a purchase of that magnitude needs careful thought by everyone instead of making a quick decision just to make a quota/sale. More

Nothing bad to say here. Nissan USA should be proud to have a dealership like Napoli representing their brand. From the first step inside to the drive off the lot the experience was a pleasure. have a dealership like Napoli representing their brand. From the first step inside to the drive off the lot the experience was a pleasure. More