National Dodge Chrysler Jeep Ram - Service Center

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience with us. We are delighted to hear that you had a very good experience and that Darrell, your service advisor, stood out as the best. Our team takes great pride in providing top-notch service and creating a friendly environment for our customers. Your feedback is important to us, and it motivates us to consistently deliver exceptional service. If there's anything specific you think we could improve upon to earn that fifth star in your next visit, please feel free to share it with us. We appreciate your business and look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your 5-star review with us! We're thrilled to hear that you had an excellent experience with our customer service and that Darrel, in particular, was kind and efficient. It's wonderful to know that you have confidence in the care your car receives when you bring it to our dealership. Providing top-notch service is our commitment, and we appreciate your trust in us. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We look forward to serving you again and maintaining the high standard of service you've come to expect.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a 5-star review! We're thrilled to hear that Darrell, your service advisor, consistently takes care of you and keeps you well-informed throughout the service process. Providing excellent customer service is our priority, and we're delighted that Darrell's efforts have made a positive impact on your experience with us. Your feedback is appreciated, and it serves as motivation for us to maintain and even exceed the level of service you've come to expect. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you appreciate our prompt and helpful service. It's wonderful to know that our efforts are making a positive impact on your experience with us. We're delighted that you also enjoy the drinks and snacks we provide. Creating a comfortable and welcoming environment is important to us, and we're glad that you find it thoughtful. We truly value your feedback, and it inspires us to continue delivering excellent service. We look forward to serving you again, and please feel free to reach out if there's anything more we can do for you.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group. We are delighted to hear that you found our staff to be professional, courteous, and attentive to your needs. Providing excellent customer service is a top priority for us, and we are pleased to know that our team's efforts have made a positive impact on your visit. It's great to hear that our employees are dedicated to addressing customer needs promptly and keeping you informed about your vehicle's status. Meeting timelines and ensuring customer satisfaction are key aspects of our service commitment. Your feedback is truly appreciated, and it serves as motivation for our team to continue delivering outstanding service. If you have any further comments or suggestions, please feel free to share them with us. We value your business and look forward to serving you in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with our service team. We truly appreciate your feedback and are delighted to hear that Dwayne provided you with helpful and thorough explanations regarding your car. We take pride in our commitment to excellent customer service. However, we would like to clarify that we do not currently have a service advisor named Dwayne on our team. We believe you may be referring to our dedicated service advisor, Darrell. Rest assured, we will pass along your kind words to Darrell, and we're glad to know that he continues to provide outstanding assistance. We appreciate your trust in National Automotive Group, and we look forward to serving you in the future. If you have any further questions or concerns, please feel free to reach out to us.

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with us! We're delighted to hear that you had a great experience with our service, including the convenience of having your car picked up and returned the next day. Providing top-notch service and ensuring our customers' satisfaction is our priority at National Automotive Group. We appreciate your recommendation and are thrilled that you would recommend us to others. If there's anything specific that stood out to you during your experience or if you have any additional comments, please feel free to share. Your feedback is valuable to us as we continue to strive for excellence. Thank you for choosing National Automotive Group. We look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Wow, what an amazing review! Thank you for sharing your positive experience with Trisha, our exceptional service advisor. We're thrilled to hear that she not only ensured your vehicle was well taken care of but also went above and beyond by providing cookies – that's the kind of personal touch we aim for at National Automotive Group! We'll make sure to pass on your glowing feedback to Trisha. Your kind words are truly appreciated and reinforce our commitment to delivering outstanding service. If there's anything else you'd like to share or if you have any further feedback, please feel free to reach out. Thank you for choosing National Automotive Group. We value your business and look forward to serving you again in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had an awesome experience at National Automotive Group. Providing prompt and efficient service is our priority, and we're delighted that Darrell made sure you were taken care of promptly. We truly appreciate your positive feedback and the opportunity to serve you. If you ever have any questions or need assistance in the future, feel free to reach out. Safe travels in your truck, and we look forward to welcoming you back for any future automotive needs.

National Dodge Chrysler Jeep Ram responded

We appreciate you taking the time to provide feedback on your recent experience at National Automotive Group. We sincerely apologize for any inconvenience you may have experienced with the service for your 2014 Ram 1500. Your detailed account is concerning, and we want to assure you that we take customer feedback seriously. We have investigated the matter, and it appears there might have been some miscommunication during the diagnostic process. We apologize for any frustration this may have caused. In response to your concerns about the inaccurate diagnostic and unnecessary repairs, we have looked into the situation. Our service advisor, Green, has rectified the situation by refunding your diagnostic fees. We acknowledge that the communication regarding your concerns could have been handled better, and we're actively working to improve our processes to prevent such instances in the future. Regarding the missing fuse and the issue with the Active Grille Shutter, our he had applied direct power to the Active grille shudder and it was not working properly and needed replacement, which may have caused confusion during the diagnostic. When applying direct power to the shudder the fuse is bypassed so it doesn’t matter if it is there or not. We appreciate your clarification on this matter. While we cannot definitively confirm whether the diagnostic was improper, we do recognize that proper communication is crucial, and we apologize for any oversight. We want to assure you that your feedback is invaluable, and we are committed to addressing and improving our services based on your experience. If you have any further concerns or if there's anything else we can do to make things right, please do not hesitate to reach out to us directly. Thank you for bringing this to our attention, and we appreciate your understanding.