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Nelson Mazda Cool Springs

Franklin, TN

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1,492 Reviews
We'll make a believer out of you!
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7104 S Springs Dr

Franklin, TN

37067

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Showing 1,492 reviews

August 23, 2020

Nice and quick. Had me in and out of There in about an hour. Kept me updated. I liked the video showing what they were working on. More

by billykrechel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Mountsier, Pete Lasalandra, Devin Rogers, Andrew Voorhees, Cristian Hardin, Andy Evinger
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Aug 24, 2020 -

Nelson Mazda Cool Springs responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

August 20, 2020

The service staff is always polite and professional. I trust them completely with my car. I opted not to do the standard oil changes because my husband takes care of that, but I will be bringing it back More

by redcar2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Hardin
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Aug 22, 2020 -

Nelson Mazda Cool Springs responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs!

August 20, 2020

Overall very pleasurable buying experience, and I will definitely recommend friends and family. I absolutely love my new 2017 CX-5 GT. You’ve made a believer out of me. More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Marasco
Other Employees : Chaz Garrett, Chris Evelsizer, Gerald Gardiner
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Aug 22, 2020 -

Nelson Mazda Cool Springs responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

August 20, 2020

Would recommend to anyone & everyone! I will be back for my next vehicle in the future! 😊 GREAT customer service! I was very impressed by the quality of my 2017 Mazda CX 5! I just love it! Also, I love tha More

by anastasia4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Hostetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Yehudah
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Aug 20, 2020 -

Nelson Mazda Cool Springs responded

Thank you, Anastasia, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Nelson Mazda Cool Springs are glad to have you as a customer.

August 19, 2020

Everyone was very polite and the lot was very clean inside and out. Darrell was super helpful with helping me setup my new car. Thank you. More

by ldenson6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Haskins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2020 -

Nelson Mazda Cool Springs responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.

August 17, 2020

We were able to test drive, trade in old car and buy new car in the same day---our salesman was courteous and helpful. We love our new Mazda6. More

by carolwalenga
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Yehudah, Gerald Gardiner
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Aug 18, 2020 -

Nelson Mazda Cool Springs responded

Hi Carol, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 17, 2020

Great service, I didn't feel liked I was being played. The price I got the car for was a great deal according to Car Gurus. I usually dread the car buying experience. Jacob took the stress out of buying a More

by jhpinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Singelmann
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Aug 18, 2020 -

Nelson Mazda Cool Springs responded

Here at Nelson Mazda Cool Springs, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Jacob, and it was a pleasure having you at the dealership. We appreciate your review!

August 17, 2020

A few days ago I had another good experience purchasing A few days ago I had another good experience purchasing my second Mazda from Nelson Mazda in Cool Springs. Chris walked me through all the paperwo More

by DBARFIELD888
Recommend Dealer
Yes
Employees Worked With
Andrew Marasco
Tanner Hostetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chaz Garrett, Chris Evelsizer
Report | Print
Aug 18, 2020 -

Nelson Mazda Cool Springs responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 17, 2020

Lowest review I’ve every given for service which is usually very good. I had to return twice in order to get correct tires installed. More

by WILSONG6219
Recommend Dealer
No
Employees Worked With
Devin Rogers
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Aug 31, 2020 -

Nelson Mazda Cool Springs responded

Hello, Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to us directly.

August 12, 2020

One of the best dealerships that I have experienced. Made buying a car much less stressful. Great dealership and staff as well as a Christian environment. More

by Wf1211pf
Recommend Dealer
Yes
Employees Worked With
Pete Lasalandra, Angie Yehudah, Chaz Garrett, Cristian Hardin, Lauren Dassinger
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Aug 13, 2020 -

Nelson Mazda Cool Springs responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Nelson Mazda Cool Springs! Congratulations on your new vehicle!

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