Nelson Mazda Cool Springs

Love my new vehicle! Andrew was great with providing excellence customer service. Also, I love my new vehicle. Great choice with Mazda in Franklin. Will be buying in the f Andrew was great with providing excellence customer service. Also, I love my new vehicle. Great choice with Mazda in Franklin. Will be buying in the future when it’s time. More

Efficient, enjoyable experience Visited Nelson Mazda on a whim one weekend morning and purchased a new CX-5 the following weekend. Steve was a pleasant co-pilot during the test drive Visited Nelson Mazda on a whim one weekend morning and purchased a new CX-5 the following weekend. Steve was a pleasant co-pilot during the test drive, and Ty helped me hone in on the ideal trim based on my requirements. Both sales reps were extremely knowledgeable and patient. I left the dealership to research competitors and returned a week later to purchase. Trading in my old vehicle and setting up financing was relatively quick and painless, and I walked away with a great deal on the perfect CX-5 for me. Great experience all around. More

Attentive Service I have dealt with Mazda dealers in Austin TX, Naples, FL and now Cool Sorings, TN. By far, the staff here is the most attentive and caring about your I have dealt with Mazda dealers in Austin TX, Naples, FL and now Cool Sorings, TN. By far, the staff here is the most attentive and caring about your car. They clearly make an effort to give you the best service with a smile! More

Brought my car in for service The service guys were super helpful and friendly. They even got the customer service driver to take me to my class and pick me up while my car was be The service guys were super helpful and friendly. They even got the customer service driver to take me to my class and pick me up while my car was being worked on. More

Best experience ever! Honestly, it was perfect. I called, told them what I wanted, and they had it ready for me when I got there. No haggling over price, no pressure, no en Honestly, it was perfect. I called, told them what I wanted, and they had it ready for me when I got there. No haggling over price, no pressure, no endless upsells. I would recommend this dealership to anyone! More

Review I’ve been going to this location for quite some time. They provide great service, lenghty wait sometimes even w/an appointment. Pete is nice, friendly I’ve been going to this location for quite some time. They provide great service, lenghty wait sometimes even w/an appointment. Pete is nice, friendly, and helpful. More

Quick and easy Everything went smooth and easy. Great dealership. Ty made sure he answered all our questions we may have had. Great experience. Would recommend this Everything went smooth and easy. Great dealership. Ty made sure he answered all our questions we may have had. Great experience. Would recommend this dealership to friends More

Oil Change & Tire Rotation Service center took my car at the time promised and kept in communication with me at all times so I could follow along with the work being done. Staye Service center took my car at the time promised and kept in communication with me at all times so I could follow along with the work being done. Stayed on target to get the job done in the time allotted. More

'Very responsive I sent my daughter in to have the window motor replaced. They did a good job and got the job done fast. We had a slight billing issue that got resolv I sent my daughter in to have the window motor replaced. They did a good job and got the job done fast. We had a slight billing issue that got resolved by Pete the Service Manager, and I'm very pleased with that as well, More

Great experience with Nelson Mazda This is a great dealership with great people! Highly recommend them and will come here for my next car! Can’t say enough about V.J. Awesome guy!! This is a great dealership with great people! Highly recommend them and will come here for my next car! Can’t say enough about V.J. Awesome guy!! More