Nelson Mazda Cool Springs

Great service and overall experience Great service from start to finish. Warner was very helpful without putting any pressure on a purchase. A very wnjoyable experience that I would recom Great service from start to finish. Warner was very helpful without putting any pressure on a purchase. A very wnjoyable experience that I would recommend to anyone. Great people at Nelson Mazda Cool Springs. More

Superior Way of Doing Business Do your research and then use their website. The General Sales Manager will make things go smoothly when you arrive. My rating applies to sales only Do your research and then use their website. The General Sales Manager will make things go smoothly when you arrive. My rating applies to sales only. I have not been to the service area. My2019 CX5 has been perfect for the first 2 weeks and 800 miles. More

Best Customer Service in Town I've been a customer for years, purchased two cars from this dealership, and I'd never go anywhere else! Top notch customer service, and I wouldn't tr I've been a customer for years, purchased two cars from this dealership, and I'd never go anywhere else! Top notch customer service, and I wouldn't trust anyone else with my Mazda. More

Not concerned about the customer’s time constraints! We recently purchased a vehicle from this dealership, we live about 3 hours away from them & were told we could complete the process via expedited mai We recently purchased a vehicle from this dealership, we live about 3 hours away from them & were told we could complete the process via expedited mail. We were on a time constraint and we were told all paperwork would be overnighted to us in order to meet our timing needs, this did not happen (despite confirming with them, they had sent it via overnight delivery). After waiting all day on the paperwork to arrive, we contacted them and we were then told it was not sent overnight, meaning we had waiting for nothing. Due to them not following through with their promises, we had to make the three hour drive to the dealership to complete the process and then make the three hour drive back home within the same night. Our salesman, Steve was great, as well as Patrick, both of which tried to make it right. However, Cody and the “finance guy”, not so much. I would not recommend working with them, as they seem to not care if the deal goes through or not. They could have and should have lost a sale over this, but that did not seem to be their problem. PS. The paperwork that was said to be overnighted, never arrived. More

Nice dealership I was treated respectfully and I feel like they listened carefully to me. They were able to match me with what I think is the perfect vehicle for me. I was treated respectfully and I feel like they listened carefully to me. They were able to match me with what I think is the perfect vehicle for me. More

A complete disappointment I was pre-approved through my credit union and was happy with the price of the car so there wasn't any haggling on my end. I inquired about applying a I was pre-approved through my credit union and was happy with the price of the car so there wasn't any haggling on my end. I inquired about applying a ceramic coating to the vehicle because I was flying in from Minnesota to drive the car back and wanted to protect my new car. The great folks at Nelson were happy to charge me $400 to outsource the service to a local shop. Upon arriving to the dealership, my heart sank. The car was filthy. Inside and out. Even without the coating the car wasn't presentable, not by any sense of the word. It only went downhill from there. I opted for an extended warranty through my credit union as Nelson wanted nearly $3000 for what was offered to me for $1500. And I had to used it immediately. Nearly a $1000 in repairs within the first week of owning the car. If this was a local deal I would of walked away but being that I was 800 miles from home, in town on a 1 way ticket, I just wanted to put the experience and Nelson Mazda as far away in the rear view as possible. I don't believe I was an exception to the norm, and there's no excuse for how I was treated by those handling my sale. More

Fair, Fast and Honest Had the best car buying experience EVER with Nelson Mazda, and I've purchased 6 cars in my life. From now on, this will be my Go To Dealership. Many t Had the best car buying experience EVER with Nelson Mazda, and I've purchased 6 cars in my life. From now on, this will be my Go To Dealership. Many thanks to Ronald, Cody, Scott and the whole team. More

A great dealership! Nelson Mazda is a warm, friendly place to buy great cars. Our salesman, Ty Johnson is a wonderful, caring and very knowledgeable sales person. The Nelson Mazda is a warm, friendly place to buy great cars. Our salesman, Ty Johnson is a wonderful, caring and very knowledgeable sales person. The entire dealership really wants to make sure the customer is happy with their purchase. They definitely met all of my expectations. More

30,000.00 mile review I was very pleased about the job done and I want to thank the Service Dept. for the quality of their work and for their commitment. I was very pleased about the job done and I want to thank the Service Dept. for the quality of their work and for their commitment. More

Awesome experience I went in to get a price for a trade in, and had a wonderful experience. Every single employee greeted me, and working with VJ was the highlight. He b I went in to get a price for a trade in, and had a wonderful experience. Every single employee greeted me, and working with VJ was the highlight. He bent over backwards to offer me a fair price even though I’d already purchased another car from another dealer. He made my comfortable, and feel very welcome. The luxury car dealership experience (where I purchased my car before coming into Nelson) paled in comparison to the customer service I received while at Nelson Mazda. Terrific people. More