New Century BMW - Service Center

She is very professional, knowledgeable & responded quick every time. Also, very friendly. Highly recommend to anyone visit New Century BMW. Everything was great. Thank you. every time. Also, very friendly. Highly recommend to anyone visit New Century BMW. Everything was great. Thank you. More

Diana is prepared, knowledgeable and, friendly - she also possesses hands-on capability with the new BMW i3 technology and driving experience. Glad I met her and kudos for hiring such talent. possesses hands-on capability with the new BMW i3 technology and driving experience. Glad I met her and kudos for hiring such talent. More

Diana was super helpful she helped us very professionally and she answered to all the questions that we had,she was super nice and communicative and i would recommend her for your BMW all questions cause she and she answered to all the questions that we had,she was super nice and communicative and i would recommend her for your BMW all questions cause she is very good BMW Genius at New Century BMW!once again Thanks! More

Very responsive, reaches out proactively to ensure that all issues are resolved. Explains everything very thoroughly and transparently. New century is helpful and great to work with all issues are resolved. Explains everything very thoroughly and transparently. New century is helpful and great to work with More

Great Service! I am a first time BMW owner and am so impressed with New Century. The service and level of attention I have received from EVERY individual I have inte I am a first time BMW owner and am so impressed with New Century. The service and level of attention I have received from EVERY individual I have interacted with has been amazing. It hasnt been fake customer service either. People there are genuinely kind and helpful. More

Sidney is the Number One Service Tech !! Sidney Chan and I go back a few hours years now. Every time I step into New Century BMW, I am greeted with a welcoming hello and a great big smile by Sidney Chan and I go back a few hours years now. Every time I step into New Century BMW, I am greeted with a welcoming hello and a great big smile by Sidney. He lets you voice your concerns (if any car issues) and truly listens to them, he is quick to offer a resolution. If there are any issues with my car, Sydney always has the best recommendations. He has always taken me at my appointment time and I have never had to wait. He is personable, with a great attitude and you can see he really loves his job. Thank you Sidney for the great service you have offered and I look forward to many more years with you as my service advisor. YOUR THE BEST !!! More

BMW genius doing the work of service department I had a problem with my i3 instrument cluster display. The service department made me feel petty for bringing it up. It wasn’t until I spoke with Dian I had a problem with my i3 instrument cluster display. The service department made me feel petty for bringing it up. It wasn’t until I spoke with Diana that I got some useful suggestions to try. And she invited me back in case it didn’t work. The service and sales department should learn a thing or two from Diana on customer service 101. More

Great customer service Met with Diana Zhang for my encore appointment, she was very knowledgeable with features and she was able to answer all my questions. Thanks again Met with Diana Zhang for my encore appointment, she was very knowledgeable with features and she was able to answer all my questions. Thanks again More

Excellent Client Service I had a motorcycle in for a damage estimate that required a lot of paperwork and time due to insurance coverage. Ruben went out of his way to accommod I had a motorcycle in for a damage estimate that required a lot of paperwork and time due to insurance coverage. Ruben went out of his way to accommodate my requests along with the requests of the insurance provider. He was very patient and made my parts and service estimate a care-free experience. More

Always helpful and attentive Diana is super helpful, nice, communicative, and attentive. She makes sure all my questions are answered during our service. If not, she’ll get back t Diana is super helpful, nice, communicative, and attentive. She makes sure all my questions are answered during our service. If not, she’ll get back to me in a timely manner. Diana will get the job done! More