New Century BMW - Service Center

Great service Great customer service,, makes you feel like a VIP. Service advisor Eddie very courteous and professional, kept me updated on the progress of my car s Great customer service,, makes you feel like a VIP. Service advisor Eddie very courteous and professional, kept me updated on the progress of my car service. More

Service I always get great service here. And that’s why I drive all the way to Alhambra rather than Long Beach, which is closer to where I am at. I always get great service here. And that’s why I drive all the way to Alhambra rather than Long Beach, which is closer to where I am at. More

excellent after-sale service Diane is attentive, thorough, knowledgeable and most important all, she is patience. dealing with older generation who are slower in acquaintances of Diane is attentive, thorough, knowledgeable and most important all, she is patience. dealing with older generation who are slower in acquaintances of technology, she did a great job. More

Pleasant and very thorough. Excellent! The service advisor has a very pleasant and lively personality with a very knowledgeable command of car details- the ideal person to have in a dealers The service advisor has a very pleasant and lively personality with a very knowledgeable command of car details- the ideal person to have in a dealership. More

Excellent Brought the car in for 2 recall. Got the car. back in the afternoon the same day. Everything was fix no charge. Service is excellent and professional. Brought the car in for 2 recall. Got the car. back in the afternoon the same day. Everything was fix no charge. Service is excellent and professional. More

Excelent and professional service Thank you Shaun for advising me not to change my brakes when not needed, honest service advisors are very important to me, always have great experienc Thank you Shaun for advising me not to change my brakes when not needed, honest service advisors are very important to me, always have great experience when I come in for service, great job!! More

Great Experience I did not have an appointment for the service, but Eric was able to get me a loaner so I can get to work. The experience was great. I did not have an appointment for the service, but Eric was able to get me a loaner so I can get to work. The experience was great. More

Very Disappointed I called on Friday with a problem with the lock on the driver side door. It would not unlock so I had to climb over the console to get in The drivers I called on Friday with a problem with the lock on the driver side door. It would not unlock so I had to climb over the console to get in The drivers seat. I was told they could not get to it that day but suggested I leave it over the weekend but they did not have a loaner for me to use. I brought it in Monday morning at 7:40 and was told he would get back to me that afternoon. By 4:00 he had not called so I called the dealership and was placed on hold for 15 minutes and finally had to hang up. I called back again and was placed on hold for 10 minutes when I had to hang up. The service advisor finally called me around 5:30 and told me my car would not be done until Wednesday. He offered to have me picked up and provide me with a rental car. It took almost 2 hours to get the car! I got a call today that it was done. I paid the bill and gave the woman at the front desk my ticket. It took more than a half hour to get my car!!! If I need any further work done or want to buy a new car, it will not be at New Century. Beverly Marksbury More

Overall very good Organized and professional staff. Eric Ho helped me, he answered all my questions and followed up as he stated he would. Very professional service spe Organized and professional staff. Eric Ho helped me, he answered all my questions and followed up as he stated he would. Very professional service specialist, pleasure to work with. More

22,000 service Sydney is a great service guy. He knows exactly what I want and need before I even get a chance to tell him. Would definitely use him again Sydney is a great service guy. He knows exactly what I want and need before I even get a chance to tell him. Would definitely use him again More