New Country Lexus of Great Neck

I had great help from both Jamall and Mohamed. They gave any information I needed and took the time to sit down with me and review my options They gave any information I needed and took the time to sit down with me and review my options More

Worked with Mohammad B and he was not pushy. Very straightforward and knowledgeable about the car. All my questions were answered and even post sale, I was followed up with to make sure everythi Very straightforward and knowledgeable about the car. All my questions were answered and even post sale, I was followed up with to make sure everything was okay. Thank you for the experience! More

Jamal was great. He didn’t just want to sell me any car he wanted to sell me the exact car I wanted with all the bells and whistles. I would definitely recommend anyo He didn’t just want to sell me any car he wanted to sell me the exact car I wanted with all the bells and whistles. I would definitely recommend anyone to him! More

I had an outstanding experience with Jamall at New Country Lexus of Great Neck. Jamall was professional, knowledgeable, and incredibly patient throughout the whole process. He took the time to underst Country Lexus of Great Neck. Jamall was professional, knowledgeable, and incredibly patient throughout the whole process. He took the time to understand exactly what I was looking for, as it was a customized order according to our preference. He answered all of my questions honestly, and made sure I felt comfortable every step of the way. There was never any pressure or being rushed out, just excellent prompt service and attention to all the help needed. He truly made the car buying experience smooth, enjoyable and kept us updated always. I would highly recommend Jamall to anyone looking to purchase a vehicle at New Country Lexus of Great Neck! Thank you Jamall :) More

Great experience with Mohammad B! His product knowledge and ability to anticipate my needs was excellent. The process was super smooth and he will be my go-to person for all things Le His product knowledge and ability to anticipate my needs was excellent. The process was super smooth and he will be my go-to person for all things Lexus! More

Jay and Jamall were friendly, warm and personable. I felt very comfortable in my decision making process. They clearly answered all my questions. I felt very comfortable, and self assured purchasing m I felt very comfortable in my decision making process. They clearly answered all my questions. I felt very comfortable, and self assured purchasing my Lexus from them. More

A Disappointing Experience That Fell Far Short of the Lexus Standard. I chose the New Country Lexus of Great Neck dealership based on its strong recommendations and reputation, expecting the high leve Lexus Standard. I chose the New Country Lexus of Great Neck dealership based on its strong recommendations and reputation, expecting the high level of service synonymous with the Lexus brand. Unfortunately, my recent experience was profoundly unsatisfactory and fell dramatically short of that standard. My specific service requests were disregarded due to a critical breakdown in communication between the service advisor and the technicians. When I addressed these issues with management, the response was even more concerning. The supervisor seemed focused on making excuses for the staff rather than solving the problem. While apologies were offered, they were not backed by any tangible solution or corrective plan. For a brand built on customer satisfaction, this failure in communication, accountability, and resolution is unacceptable. I am sharing this experience both to inform future customers and to escalate the matter to Lexus Corporate. When a dealership’s actions contradict the brand's promise, it requires higher-level attention to ensure other clients are treated with the care they expect. Respectfully, Oleg W More

Straightforward, no hidden fees, excellent service, good environment. The dealership does everything to keep you satisfied as a customer environment. The dealership does everything to keep you satisfied as a customer More

Everyone at the dealership was extremely knowledgable, fair, friendly, helpful, very nice people work there. it was a pleasure doing business there and we actually bought 2 used Toyotas in the last 6 week fair, friendly, helpful, very nice people work there. it was a pleasure doing business there and we actually bought 2 used Toyotas in the last 6 weeks. More