Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
New Motors
Erie, PA
2,221 Reviews
New Motors proudly sells BMW, Volkswagen, and Subaru. Come see us today and we will help get you into the vehicle you want. Our Dealership has built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. Take a moment to read the info below and find out what makes us an exceptional place to buy or service your automobile. New Motors started as a gas station in 1927 in Hartstown, PA as a gas and service station with Vincent New as proprietor. He later grew to selling Chevrolet's and pre-owned farm equipment.
As times changed in the automotive industry, the Chevrolet sales were eliminated and replaced with a used car outlet and Volvo's acquisition in 1963 followed by Saab and Fiat. His 2 sons, Larry and Gary, began working in their father's garage in the early 60's.
The New brothers quickly learned that hard work and good service would earn a customer for life. It was this work ethic that influenced Larry and Gary to develop the company's mission statement:
"To ensure that you remain our customer for life we are committed to exceed your expectations---Period!"
Every employee from the original 3, to the current 95, practices the mission statement, striving for customer satisfaction.
The decision was made to move the dealership to Erie, PA as an exclusive Volvo dealer in 1970. The 8,000 square foot building was built on 3 acres of land. Vincent New passed away just 3 short months after the completion of the New dealership. He did not get to see the expansion to 80 acres with facilities combining 42,500 square feet of work space with 2 showrooms housing the current pre-owned department and 3 franchises (Subaru, Volkswagen, and BMW).
New Motors is now the top parts wholesaler in PA, Ohio, New York, Virginia, and West Virginia. The company has earned the dealer of excellence and Stellar Performers Certification from Subaru for their drive in outstanding customer Satisfaction.
I
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,221 reviews
September 30, 2025
great service. oil change and tire rotation were performed in a short amount of time, job was done correctly, oil change and tire rotation were performed in a short amount of time, job was done correctly, More
by pete814
Employees Worked With
September 30, 2025
Great experience with Adam. Knowledgeable and friendly. Returning customer from six years ago. Nice to see that the dealership rewards good employees within the company. Easy t Knowledgeable and friendly. Returning customer from six years ago. Nice to see that the dealership rewards good employees within the company. Easy to make car appointments. More
by prettyswimmer0912
September 30, 2025
Excellent service. Helpful advice. Hospitable. Friendly. Pleasant atmosphere. Recommendations for future service and maintenance were professional and informed. Helpful advice. Hospitable. Friendly. Pleasant atmosphere. Recommendations for future service and maintenance were professional and informed. More
by Dan
Employees Worked With
September 29, 2025
adam and the dealership were truthful, non pressuring, very informative and very helpful. even after the sale and I had the car the sales man and finance lady were great to work with very informative and very helpful. even after the sale and I had the car the sales man and finance lady were great to work with More
by leoswantek3
Employees Worked With
adam Yingling, michele Happy
September 26, 2025
Staff is very friendly. Nice conversation. Seems easy and fast with paperwork. Shane went over the whole vehicle and explained all the functions on the vehicle. Good people. Nice conversation. Seems easy and fast with paperwork. Shane went over the whole vehicle and explained all the functions on the vehicle. Good people. More
by minnich_2
Employees Worked With
September 25, 2025
I had a great experience at New Motors where I purchased my new Crosstrek Sport. My sales person - Nick Gaiser- was helpful and patient from beginning to end. my new Crosstrek Sport. My sales person - Nick Gaiser- was helpful and patient from beginning to end. More
by Malinda
Employees Worked With
Nick Gaiser
September 25, 2025
Our total experience in the purchase of our Subaru 2025 Forester was excellent from beginning to end. Everyone was so helpful and friendly. Our sales representative was Nicholas Gaiser and he was awesom Forester was excellent from beginning to end. Everyone was so helpful and friendly. Our sales representative was Nicholas Gaiser and he was awesome to deal with both on the phone and in person. Couldn’t be more satisfied with the whole process from beginning to end with Nick and the entire team of New Motors. One top class dealership. More
by ttantlinger
Employees Worked With
Nicholas Gaiser
September 24, 2025
New Motors has made my recent vehicle purchase the most stress-free purchase I have ever had. From finding exactly what I was looking for to their post delivery follow-up, my experience could not have been stress-free purchase I have ever had. From finding exactly what I was looking for to their post delivery follow-up, my experience could not have been any better. More
by Jean Bousquet
September 22, 2025
Had purchased a subaru outback from New Motors many years ago and returned when looking for a new used outback recently. Did not start off well as the car I had made a preliminary offer on was not available ago and returned when looking for a new used outback recently. Did not start off well as the car I had made a preliminary offer on was not available when I arrived. Lack of communication between departments was the bottom line. Sales manager was very apologetic and assisted in finding a new used outback that met my criteria. Brendan (sales) was very nice and worked with me to get me into a new used outback More
by johnguth
September 21, 2025
Eric White was patient and answered my questions about the used Lincoln MKC that I test drove and then bought. (This was my first time buying a vehicle on my own.) He said if I had any other questions t the used Lincoln MKC that I test drove and then bought. (This was my first time buying a vehicle on my own.) He said if I had any other questions to please give him a call. More
by JF
