Niello BMW MINI

Great customer service & communication with salesman (Tim) and Service Dept (Andre). They made the transport of our vehicles as well as the loaner a painless experience, very responsive to our needs. (Tim) and Service Dept (Andre). They made the transport of our vehicles as well as the loaner a painless experience, very responsive to our needs. More

ali was a great salesperson and tyler was very knowledgeable with the tech functions. everyone was very helpful. knowledgeable with the tech functions. everyone was very helpful. More

I have asked the general manager to call me multiple times and I still have not received a call. A loan application was submitted without my consent and it has been a complete xxxx-show dealing with Nie times and I still have not received a call. A loan application was submitted without my consent and it has been a complete xxxx-show dealing with Niello. We would never recommend Niello and after owning BMWs for decades, we will not be purchasing another BMW after this experience. They lie at this branch and make up information as they go, You cannot trust anything they say.. I will be posting this review on Google and Yelp, and I plan to file a complaint with the FTC. More

Creed and Curtis did a great job at Neillo BMW. They were easy to connect with and pleasant to work with. . They were easy to connect with and pleasant to work with. . More

i thought Niello was different, but it was typical dealership experience as you would expect. cheesy, pushy and not great communicators. they also stated the vehicle i purchased was leased by their "C dealership experience as you would expect. cheesy, pushy and not great communicators. they also stated the vehicle i purchased was leased by their "CFO" for 9 months. however, when i got the vehicle, 10 different phones were connected to the bluetooth indicating it was obviously not driven by a single leasee, but was more like a loaner, which they lied about after i asked clearly if it was a loaner. More

Tony from sales was really good and accommodating with all my requests and the buy process quick and easy. Also Tyler from product specialists was really helpful in setting up the car and explaining any q all my requests and the buy process quick and easy. Also Tyler from product specialists was really helpful in setting up the car and explaining any questions after buy process. More

I'm leaving reviews of my negative experience with Niello Sacramento on every website that will accept it while doing my research for a probable lawsuit in the near future. I purchased a $6,500 6 year/100,00 Sacramento on every website that will accept it while doing my research for a probable lawsuit in the near future. I purchased a $6,500 6 year/100,000 mile extended service agreement in May, 2022 for my 2020 BMW X5. The first time I tried to use it (after the original agreement lapsed) I was told by BMW, NA that it was canceled. I sure didn't cancel it. I contacted them, first by email then certified mail, but have not heard back. Meanwhile, I had to pay $1,800 for the 60k mile service on my car. They do not honor their commitments and flat out refuse to communicate with you. I will see this through and resolve this. I refuse to give them my money without a fight. More

Excellent team at Niello BMW MINI. Tahir was amazing and no, I am not overstating that! I have already recommended friends to reach out to Tahir. Process is easy and done efficientl Tahir was amazing and no, I am not overstating that! I have already recommended friends to reach out to Tahir. Process is easy and done efficiently. The team respected our time. More

Hi there I’m happy with the service Ivan was friendly and very reachable when had a question. Also Ali was very nice during the test drive as well as Ivan Thanks guys for helping in the process of the lease. very reachable when had a question. Also Ali was very nice during the test drive as well as Ivan Thanks guys for helping in the process of the lease. More

It was easy and a very good experience. Thanks for making it a fun process. Thanks for making it a fun process. More