Niello BMW MINI

Followed Billy over from Roseville BMW, not many people are transparent in the auto industry but Billy was through the whole lease process, he even went above and beyond for us when BMW of Roseville wouldn are transparent in the auto industry but Billy was through the whole lease process, he even went above and beyond for us when BMW of Roseville wouldn't regarding a service and recall issue, he earned a customer for life. Have always heard great things about the Niello company and their amazing BMW service department. Truly looking forward to experiencing a full white glove full sales/service experience in the greater Sacramento area. More

Terrible experience, from financing to car delivery. The finance person -Marty was the worse. He was obviously annoyed that I wasn’t buying all the extras and rushed me through the process. He was so un The finance person -Marty was the worse. He was obviously annoyed that I wasn’t buying all the extras and rushed me through the process. He was so unprofessional, I should have walked out! After I took possession of the car, it was dirty, gas-less and it was late at night. I had to wait for the sales person to get the gas card and go full up the tank! The experience couldn’t get any worse. I called the dealer after a few days because I didn’t know how to work my car and I was feeling put off by the whole situation. I was told by Curtis that my trade in was a “bad deal” and if I wanted my trade in back that I could have it back because they weren’t going to make any money off the trade in. Then, if this wasn’t enough, the finance department never paid off my trade in. I had my lender call me and a late fee was applied to my account because the ball was dropped. I truly regret giving this dealer my business. I will not be retuning. More

Ali the sales man that took care of me was very helpful and nice and easy to work with. and nice and easy to work with. More

my experience at the dealership was great. Ryan was a fabulous salesman and so easy to work with. He knows his products. He knew all about the car and you could tell he likes cars. I was buyin Ryan was a fabulous salesman and so easy to work with. He knows his products. He knew all about the car and you could tell he likes cars. I was buying a pre-owned Mini. Everyone else was very nice. They have coffee and a couple snacks so that’s nice since I was there for about two hours or so. More

The sales person was very easy to work with. He made the whole transaction very pleasurable. He made the whole transaction very pleasurable. More

Fatima and the finance manager could not have made the experience easier. I love my new mini and I feel like I got a fair price for my trade and a great deal. I would buy from here again! Thank you so muc experience easier. I love my new mini and I feel like I got a fair price for my trade and a great deal. I would buy from here again! Thank you so much. More

Great experience with Tony. Very professional and fun to work with. Would recommend highly to anyone. Very professional and fun to work with. Would recommend highly to anyone. More

Niello Mini - the dealership itself is clean and seems organized. Good coffee and snacks were provided in the lobby. Nice clean bathrooms. organized. Good coffee and snacks were provided in the lobby. Nice clean bathrooms. More

Dalton was great had a great attitude and even got us lunch. Recommended to visit lunch. Recommended to visit More

Subject: Unfortunate Experience at BMW of Sacramento I am writing this review with deep disappointment and frustration regarding my recent experience with BMW of Sacramento. My entire interaction with the am writing this review with deep disappointment and frustration regarding my recent experience with BMW of Sacramento. My entire interaction with the dealership was tainted by ethical concerns, misinformation, and a blatant disregard for customer satisfaction. I drove from San Francisco to Sacramento three times—investing significant time and resources—only to be met with deceptive practices, where the numbers for my deal were constantly changing. This left me feeling manipulated throughout the negotiation process. I had gone the extra mile to special order my BMW, expecting a personalized and seamless experience. Unfortunately, when I arrived to pick up my car, not only was it not what I had ordered, but I also discovered that the vehicle did not include the technology package I had requested—a critical issue for both my safety and that of my son. To make matters worse, I had already signed the deal without realizing this vital omission. Throughout the process, I spoke with Justin, who acted as if he were the highest authority on the matter. Despite his assurances that everything would be taken care of, his behavior was extremely unprofessional. Not only was he rude and disrespectful—hanging up on me during our conversation—but Paul, the general manager, never contacted me to address my concerns. They have wasted my time completely. I waited four months for my new car, trusting that the dealership would resolve these issues and make things right, only to be treated badly and left with unresolved problems. The repeated instances of changing deal terms, the failure to deliver the correct vehicle configuration, and the unprofessional behavior exhibited by the staff at BMW of Sacramento have left me extremely dissatisfied with their service. I strongly advise potential customers to exercise caution and thoroughly scrutinize any dealings with this dealership to avoid similar disappointments and frustrations. More