Niello BMW MINI

Mr. Padilla was incredibly friendly, courteous, thorough, and included follow-up service to me and my fiance Carina Gonzalez! I was impressed with his professionalism. and included follow-up service to me and my fiance Carina Gonzalez! I was impressed with his professionalism. More

He even had the car detailed for us, and helped us surprise our daughter with a big bow on the car. Chris has a great customer service attitude. surprise our daughter with a big bow on the car. Chris has a great customer service attitude. More

Chris Padilla was very responsive and helpful. The price was better than 3 other Mini dealers. It was an excellent car-shopping and car-buying experience. Recommend them highly. was better than 3 other Mini dealers. It was an excellent car-shopping and car-buying experience. Recommend them highly. More

My husband and I were looking for a used, low mileage vehicle with good to great gas mileage. That car turned out to be a Mini Cooper. We were shocked! It was the only vehicle that my husband at 6'4" vehicle with good to great gas mileage. That car turned out to be a Mini Cooper. We were shocked! It was the only vehicle that my husband at 6'4" could fit in and be able to stretch his legs out. We looked at many suv's and no way could he fit comfortably and he definitely could not stretch out his legs. That is when we decided to go to a Mini dealership. As we were going over to Sacramento to a Woodworker's store I decided to look up were one was and I found Niello Mini on Fulton Ave.. We drove in, parked our truck and got out. That is when we met Chris Padilla. He was a sweetheart from the beginning. We told him we were looking for a used, low mileage, automatic. Chris showed us all the used automatics he had. He even let me drive one. That was a first for me. I had never driven a Mini before and what fun. Then we got to looking at the manual shifts. As I have driven a manual all my life that was no problem for me. So again, Chris and I went for a ride. Even more fun! When we got back to the dealership Chris gave my husband and me some time to be alone and to think things over. We walked out side and then we decided to look at them all, manual and automatic. We walked over to this green one with a white top and white racing stripes and when I opened the door that was it. The inside was a beautiful creamy gold leather with wood grain trim. I had my husband Dave go and sit inside this Cooper and see how it felt. He fell in love with it too. It was perfect!! We went back inside, sat down and were ready to deal. Chris was so sweet. I told him we were retired and we wanted him to give us his best price out the door. He was so polite and kind that he asked me what would I offer him. WELL, he should not ever ask a woman that. Naturally, I returned my offer way lower than the asking price. I thought it was a good price, at least for us, but he said that we needed to talk a little bit more on that. So we did and finally we came to an agreement thanks to Chris and his manager Dave. They really were great. We even got a little more that originally was asked. That is saying something for a dealership. We have NEVER been treated so nice, ever!!! They even delivered the car to us in Mendocino Co. for a terrific price. THANKS NIELLO MINI and thank you Chris Padilla and your boss Dave. I tell everyone what great service we received and hopefully this it the beginning of a great business friendship. You guys are GREAT and very professional. We "LOVE" our Mini Cooper!!!!! Sincerely, Dave & Gloria Thomas Willits, CA. More

Everyone we met at Niello Mini treated us warmly. Consider Kaitlin - Kaitlin was genuinely friendly at every visit. Besides making us comfortable by offering us refreshments, I noticed that anytime a Consider Kaitlin - Kaitlin was genuinely friendly at every visit. Besides making us comfortable by offering us refreshments, I noticed that anytime anyone asked her to assist in any way, she did so promptly and with a smile. This dealership has certainly found some Terrific people to work here. More

When you asked the question, "would you recommend this dealership?", I wish I could place an exclamation point after the "yes"! My husband, two boys, and I spontaneously decided to visit Niello Mini this dealership?", I wish I could place an exclamation point after the "yes"! My husband, two boys, and I spontaneously decided to visit Niello Mini to look at the cars. We were thinking about buying a little "fun" car for me. Minis were up on the list, although we were concerned they would be too small for our two boys in the back seat. Chris Padilla met us immediately. He was cordial, casual, yet professional. Over the years, my husband and I have had bad experiences in the past with disingenuous sales people. Chris immediately put us at ease. He gave us the freedom to explore all we wanted and was easily accessible with questions. We did a test drive and decided to take the next step in purchase. I was concerned that the lengthy process would be too much for our boys, but the office set the kids up with their big screen TV and their channel of choice. They also set all of us up with water bottles. Chris and manager(?) Jared kept the process smooth, efficient, and positive. The negotiation process and financing paperwork was the fastest and most positive experience we have ever encountered. Even though we were late in arriving and kept everyone well past closing, they never made us feel rushed; especially Chris. He took as much time as was needed to make sure I felt comfortable driving the car off the lot. He genuinely enjoyed showing us all the little "Extras" the Mini has to offer. We left the place wanting to befriend Chris, Jared, and financing guy, Ron. How can you beat that? I am thrilled that not only did I get a car of my dreams, I also get to look forward to visiting this crew again when it's time for service. I know there were plenty of behind the scenes staff that helped move the process along. Thank you Niello Mini team. You have made a loyal customer in us. More

Scott gave me a timeframe and quote that was abolutely precise. He explained all parts and service well without talking down to me. Jen was very professional with the loaner. she was able to assist me wit precise. He explained all parts and service well without talking down to me. Jen was very professional with the loaner. she was able to assist me with my specific loaner need. Both employees are truly assets to be proud of. Sincerely, Jeff. More

Chris Padilla provided excellent customer service, offering me the best deal available on a brand new mini cooper hard top with a sunroof. He was patient in learning what it was I needed/wanted in my offering me the best deal available on a brand new mini cooper hard top with a sunroof. He was patient in learning what it was I needed/wanted in my next car and figured it all out with me along the way. He even let me test drive one of the cars twice, just so I could feel reassured in my final decision. Chris even threw in a Mini keychain for free, as a gift for making a purchase. He has followed up with me since making the purchase to make sure I am happy with my new car--- which I AM! Thank you so much Chris! If you are still at the dealership, I'll be coming to you for my next car! -Natalie More

I found the whole experience with Niello MINI very pleasant and relatively painless- I say that because I feel it's always somewhat of a painful process buying a new car. Chris Padilla was the salesma pleasant and relatively painless- I say that because I feel it's always somewhat of a painful process buying a new car. Chris Padilla was the salesman that took care of me. He did a wonderful job of explaining everything about the car and the process once I did decide to actually buy the car. He was very patient and wasn't pushy, which was great. He went over everything in and outside of the car before I left to make sure I was comfortable with it. I would definitely recommend to anyone looking to buy a MINI to go to Niello MINI. More

I was referred to Chris Padilla by a friend who was aware I was interested in purchasing a Mini Cooper. The first time I called Mr. Padilla to set up a meeting time he was kind and friendly. Upon entry to Ni I was interested in purchasing a Mini Cooper. The first time I called Mr. Padilla to set up a meeting time he was kind and friendly. Upon entry to Niello Mini I was treated well by the lady in merchandise sales as she directed me to Mr. Padilla. The environment at Niello Mini was easy-going and assertive. Mr. Padilla was quick to "pin-point" the type of car I was looking for and did not waste my time with sales blah blah blah information. Jared Ivey and Mr. Padilla worked efficiently to produce a deal I was happy to accept. I was at ease in this dealership environment and pleased to meet new business acquaintences/partners that I know will take care of me while I own my Mini Cooper. More