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Niello Volkswagen

Sacramento, CA

4.8
1,203 Reviews
Welcome to Niello Volkswagen Whether you're searching for an affordable commuter like the Volkswagen Jetta or Volkswagen Passat, or need a family-friendly SUV like the new Volkswagen Atlas Cross Sport or Volkswagen Tiguan, our team is here for you! At Niello Volkswagen in Sacramento, California, we offer an incredible selection of new and used inventory that suit every type of driver. With many years of automotive experience, customer service is our top priority as a full-service dealership. Contact our auto specialists or visit Niello Volkswagen for a test drive; turn your car-buying experience into a great one.
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2701 Arden Way

Sacramento, CA

95825

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Showing 1,204 reviews

June 08, 2024

As always, the experience was smooth, the service was friendly and professional. Niello always goes the extra mile to keep my car running well. They even gave it a much needed wash! There were no pressu More

by JennSawtelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Bybee
Jun 09, 2024 -

Niello Volkswagen responded

Thanks, Jenn, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 08, 2024

Solid service at the service department. Jacob was a clear communicator so I always knew what to expect. Also I love his VW tattoo More

by DARTMORe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Jun 09, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 07, 2024

Very helpful. Got me a lift even though I was out of the area range. Excellent customer service. More

by HinojosaBonnie4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Niello Volkswagen responded

Thanks, Bonnie, for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 07, 2024

Appt for recall! ! Refused warrenty service with miles $2k past “suggested service point”, then tried to sell warrenty work!!! Pathetic!!! Requested all recall work. W More

by TYOUNG110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Stevenson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Niello Volkswagen responded

Thank you for taking the time to provide your feedback. Unfortunately, we are unable to perform service work under warranty when it has expired by both mileage and time. I understand you see this as a negative experience and for that, I apologize. The options we provided to complete your service are still available if you'd like. The VW over-the-air update to software update provides minor bug fixes and enhances multiple systems. Enhancements include increased accuracy in the Travel Assist function, optimizations to the over-the-air software installation process, improvements to climate control and enhancements to the defogging function. If you have any questions or would like to discuss your options for the services needed, I am here to help. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 06, 2024

Jacob was my service guy. I learned a lot about the service for my ID 4. He was friendly and communicated the time frame and process, which put me at easeJacob was the service More

by MICHAEL.SAMARITANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Smull
Jun 07, 2024 -

Niello Volkswagen responded

Thank you, Jacob! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 06, 2024

No pushy salesman, the whole process was seamless and very easy. Purchasing a new vehicle has never been easier! More

by YOBOONE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ellis, Brandon Balassi, Jack Felts
Jun 06, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo General Manager srusso@niello.com

June 06, 2024

Everyone in Service Sales and Business departments were incredibly helpful and informative. Top tier customer service! More

by KEARNEY429
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason in Service, Terry in Internet Sales, Logan -business manager : all fantastic service!
Jun 07, 2024 -

Niello Volkswagen responded

Thank you for taking the time to write this review. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello Volkswagen are glad to have you as a customer. Scott Russo General Manager srusso@niello.com

June 06, 2024

We’ve always had excellent experiences at Niello VW Service. They are very professional and customer oriented. They listen carefully to your explanation of your car’s issues and make sure to address th More

by RROLPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Niello Volkswagen responded

Thank you for sharing about your experience with Travis and our team here at Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 03, 2024

everyone was friendly, good listeners, and responsive. The waiting area was clean and comfortable. Communication was excellent. More

by aimkraus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

June 03, 2024

Easy, friendly, hassle free. Good experience although they didn’t fill up gas tank as stated. More

by TIFFDAWNMARSH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don’t remember name who worked with, Michael Ellis
Jun 03, 2024 -

Niello Volkswagen responded

Thank you so much for choosing Niello Volkswagen! Please let us know if Michael or our team can be of any more assistance. Scott Russo General Manager srusso@niello.com

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