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Niello Volkswagen - Service Center

Sacramento, CA

4.8
921 Reviews

921 Reviews of Niello Volkswagen - Service Center

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August 21, 2025

I think it is a pathetic corporate plan to not repair my $2000 car radio for software More

by DANIEL@DRDANIELALLEN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Niello Volkswagen responded

Daniel, I completely understand your frustration and want to note that some dealer limitations (like this one) are set by Volkswagen of America, including the availability of software solutions. Unfortunately, a software solution from Volkswagen of America doesn’t exist for your radio issue. While these constraints are beyond our control, Niello Volkswagen remains committed to assisting you however we can. If you’re able to source the correct replacement radio, we would be happy to install it and resolve your concern. Thank you, Scott Russo, General Manager.

August 21, 2025

Very customer service oriented, honest, efficient and friendly. Comfortable waiting area if getting vehicle serviced and provides courtesy ride home if you can’t wait. Easy to make an appointment by pho More

by snwetteland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 21, 2025

Travis is awesome! His communication through the process, thorough explanation of what services my vehicle needed and friendly personality was refreshing and so appreci More

by TRACYKOPSHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 18, 2025

Everyone is always very friendly, professional and helpful. I always have a good experience and I highly recommend Niello Volkswagen. More

by Z_SALEM2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Gwaltney III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khaled Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 17, 2025

Had an appointment they were quick to receive us in. Everybody there was very friendly and informative. Definitely recommend. More

by JPALOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamal Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 17, 2025

AJ was absolutely amazing. They got me in early so I could get to work on time. Were very timely about telling me what was wrong with my GTI and being honest about what needed More

by DebbieHallett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
Aug 17, 2025 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 16, 2025

I was pleased with the service that was done and Matt was helpful in explaining the process. More

by jdvd73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2025 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 16, 2025

Everyone in Service is always pleasant ot work with. Unfortunately dates available for service are always way far out. A courtesy rental would have been nice since the reason I was there was a recall an More

by HMAUND01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 14, 2025

Brent cooper is always professional and always has the customers best interest in mind. I always return to the dealership for service due to his excellent professionalism and expertise. More

by RJAYRAMIREZ101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

August 08, 2025

Great experience with Matt, while not the cheapest place to get service and maintenance done, sometimes you get exactly what you pay for. More

by RKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2025 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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