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Niello Volkswagen - Service Center
Sacramento, CA
942 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Service Communication
942 Reviews of Niello Volkswagen - Service Center
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September 14, 2025
Communication regarding the status of my vehicle was poor on the third day it was at Niello. The car was supposed to be done that day. When I called to see what time it would be done, the call was sent to vo on the third day it was at Niello. The car was supposed to be done that day. When I called to see what time it would be done, the call was sent to voicemail repeatedly. I finally had to text for an update. When I later texted instead to request a Lyft ride, the response and update were very delayed. I had a busy afternoon and didn’t have time to wait around. Also, Niello offered to wash my car, but they did not. It was filthy when my husband picked it up. More
by POLLY.WOLF
Verified CustomerEmployees Worked With
September 14, 2025
Great service every time. Brandon was great and professional. Very good communication; text and phone call. Brandon was great and professional. Very good communication; text and phone call. More
by Zlabella
Employees Worked With
September 14, 2025
AJ helped me out with the entire process and kept me in the loop with what was happening to my car. I really appreciate the transparency and he was very helpful. the loop with what was happening to my car. I really appreciate the transparency and he was very helpful. More
by aminah.arabi
September 13, 2025
Exceptionally great customer service! Service completed in a timely manner. My car was well taken care of by Niello Volkswagen! Service completed in a timely manner. My car was well taken care of by Niello Volkswagen! More
by LPATTERSON729
Employees Worked With
September 13, 2025
Great service! !!!! Happy thanks Matt✨😀and love the snack area and waiting area. Cars 🚗 service was good!!!!!! !!!! Happy thanks Matt✨😀and love the snack area and waiting area. Cars 🚗 service was good!!!!!! More
by PAMELAMOSLEY510
Employees Worked With
September 13, 2025
I have purchased four or five cars from Neillo VW. Also, I have used Neillo VW for all my service needs. Overall, I’ve been satisfied.. Also, I have used Neillo VW for all my service needs. Overall, I’ve been satisfied.. More
by MDIROMA
Employees Worked With
September 12, 2025
Travis kept me in the loop during my whole repair experience. Niello helped me get home and back to my car after it was repaired. They have been taking great care of my car since I bought it in 2014. experience. Niello helped me get home and back to my car after it was repaired. They have been taking great care of my car since I bought it in 2014. More
by TERIESHOFNER
Employees Worked With
September 12, 2025
Service department has very good customer service. The cost of parts is very expensive and the time for diagnostic and repair seemed too long. The cost of parts is very expensive and the time for diagnostic and repair seemed too long. More
by PETERHANSJ
Employees Worked With
AJ in service
September 12, 2025
Ron always exceed customers expectations. Always helpful. He waited for me after hours to pick up my car. Always helpful. He waited for me after hours to pick up my car. More
by Bebe23
Employees Worked With
September 12, 2025
Ron was amazing. Clear, concise, and professional. He wasted no time, but I enjoyed every moment I spent with the man. Clear, concise, and professional. He wasted no time, but I enjoyed every moment I spent with the man. More
by Adam
Employees Worked With
