Niello Volkswagen - Service Center

Although the dealership is far from my home they always accommodate me with deliveries with the most polite people. My experience at the VW dealership was fantastic accommodate me with deliveries with the most polite people. My experience at the VW dealership was fantastic More

Servicing our fleet of family cars, I have worked closely with a half dozen Dealerships and Repair centers. The customer service at a number of these locations has significantly dropped off over the last 5 y with a half dozen Dealerships and Repair centers. The customer service at a number of these locations has significantly dropped off over the last 5 years. Niello VW, however, is the notable exception to this downward drift. OK, it took me a week to get an appointment to get my battery replaced, but I'd be lying if I didn't say that the people I worked with in the Service Department have got to be the happiest, friendliest people on the planet. These are people who know and love cars, and also seem to sincerely care about their customers. This is such a rare thing these days! Beyond that, because they seem to care and love cars, I feel much better about having them care for my $30k+ vehicle, and feel less bothered the high service cost because they are on my side. Thank-you for doing all that you can to make servicing my car a pleasurable experience! More

Good communication app at day of service, nice service, efficient, Noel was helpful and gave good information. efficient, Noel was helpful and gave good information. More

Easy process. Professional personnel. We will recommend dealership to our friends. Good experience. We will come back to them again! Professional personnel. We will recommend dealership to our friends. Good experience. We will come back to them again! More

It was my day off, service was very good! !!!! Lift to & from, I can’t complain, my car was in service maybe 2 hours at most. 👍🏽 !!!! Lift to & from, I can’t complain, my car was in service maybe 2 hours at most. 👍🏽 More

The service at the Sacramento neillo Volkswagen was outstanding. I just wish there were more dealers available closer to Folsom outstanding. I just wish there were more dealers available closer to Folsom More

Great service. The staff is great. Noel was very friendly and gave me an estimate on how long the service would be and it was even faster. Definitely will be coming The staff is great. Noel was very friendly and gave me an estimate on how long the service would be and it was even faster. Definitely will be coming back. More

Super communication, plus quick and competent service. The Niello team is always great when I bring in my car The Niello team is always great when I bring in my car More

Quick and painless drip off and pickup of my vehicle. I find the service tracker especially helpful and they gave me a ride home and back in ti pick it up! I find the service tracker especially helpful and they gave me a ride home and back in ti pick it up! More

Niello Volkswagen is very professional, dealing with me in a timely and comprehensive manner. My 60-mile Passat service was done within the time frame promised. And the free Lyft rides is big plus to and f in a timely and comprehensive manner. My 60-mile Passat service was done within the time frame promised. And the free Lyft rides is big plus to and from the dealership. More