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Niello Volkswagen - Service Center

Sacramento, CA

4.8
880 Reviews

880 Reviews of Niello Volkswagen - Service Center

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October 23, 2024

Travis Cole is an excellent service advisor. He was so helpful and kind and knowledgeable. More

by NROSE823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Niello Volkswagen responded

Thank you for the kind words for Travis and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 23, 2024

Jacob was great. He helped me get the service I needed for my GTI and kept me informed of service costs and progress. I thought the costs were fair and the complime More

by vincentGTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Oct 24, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jacob here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 22, 2024

The service we received was great but unfortunately the problem was not resolved. I'll be back. More

by double.d7846
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 21, 2024

Ronald treated me like royalty; can't get any higher rating than that. 40 years ago when I was living in the area, Niello Volkswagen had an excellent reputation then. It's very comforting to see them More

by bemanwiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. Ronald and our team appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 20, 2024

Ron and the crew are terrific and have always taken care of our two VW sportswagens. These guys are the best! More

by dhunt7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 20, 2024

Jacob was great! He was friendly and professional at check-in. He was genuinely concerned about my car when the inspection showed some dried coolant leak that was cau More

by valchou
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Oct 20, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad Jacob was able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 20, 2024

Got a tuneup - Brent and his team got my 2007 Rabbit running like a new car. Easy drop off / pick-up, thorough communication, and overall excellent experience. More

by CSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Wanner
Oct 20, 2024 -

Niello Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 19, 2024

Great service! My car was in and out in very minimal time, and I was kept up to date the entire time. Thank you! More

by soychristina21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 19, 2024

This was a very quick visit. There was nothing wrong with the vehicle. All I needed was to have a key fob program. Cooper and the parts staff (I was in two weeks ago to order the More

by MOTORMIKE31M1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not have the names for the two guys in the parts department.
Oct 20, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

October 19, 2024

My experiences with Niello staff has always been positive and courteous. I always receive a detailed explanation for services completed. More

by PPHENIZY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Oct 20, 2024 -

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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