Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Niello Volkswagen - Service Center
Sacramento, CA
401 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
401 Reviews of Niello Volkswagen - Service Center
Sort by
July 13, 2023
Matt was very helpful and friendly. He was thorough in explaining what needed to be done and what the process would entail. He was thorough in explaining what needed to be done and what the process would entail. More
by KAYLAN.DIAS
Verified CustomerEmployees Worked With
Helpful July 12, 2023
My experience was excellent, and I felt confident in the work that was done the future work recommendations from Travis. work that was done the future work recommendations from Travis. More
by COCLARK
Employees Worked With
July 12, 2023
My two year inspection was done perfectly from the time I walked in the door until I picked up my car at the time I expected it. I was surprised that there was no charge for replacing the cabin filter as man walked in the door until I picked up my car at the time I expected it. I was surprised that there was no charge for replacing the cabin filter as many people on the USA ID4 Facebook site indicated they had to pay to get there’s replaced. Great job everyone at Niello VW More
by caterpro
Employees Worked With
July 11, 2023
Not impressed with service department. Expected better communication and effort from service department. I feel as though they did not attempt to work with warranty company in order to bil Expected better communication and effort from service department. I feel as though they did not attempt to work with warranty company in order to bill at a higher rate. More
by RNSUMIDA
July 11, 2023
Both service reps were outstanding and a pleasure to deal with. Will definately return with all our future needs. Thanks, with. Will definately return with all our future needs. Thanks, More
by TEEMEX08
Employees Worked With
July 11, 2023
The staff is always polite and helpful, even once when I didn’t have an appointment! didn’t have an appointment! More
by Csmith7410
Employees Worked With
July 07, 2023
Good experience all around. The window problem was not fixed . All others were fine thanks The window problem was not fixed . All others were fine thanks More
by strand.eric
Employees Worked With
July 07, 2023
This dealer ship has been there for me very helpful and knowledgeable courteous and kind knowledgeable courteous and kind More
by CLJJONES.25
Employees Worked With
July 05, 2023
It has been a pleasure to have my car serviced by the Niello Volkswagen staff.Matt Wirth has been exceptional. He encourages my questions in a patient manner and explains how to use the newer technology Niello Volkswagen staff.Matt Wirth has been exceptional. He encourages my questions in a patient manner and explains how to use the newer technology safely and more efficiently. I had a recent recall on my car and Matt took care of it very efficiently and promptly. He has also gone out of his way to help me coordinate my phone with my car. More
by barbarajeanweaver
July 03, 2023
The Service Department personnel and customer service is outstanding as evidenced by my responses to the survey questions. outstanding as evidenced by my responses to the survey questions. More
by eric.mische
