Niello Volkswagen - Service Center

My Service Advisor was as good as they come, from start to finish. Thanks Jacob! to finish. Thanks Jacob! More

Delighted Niello customer here. Top notch service communication and very thorough attention to detail. Jacob was my advisor on this last round of (2 year/20K mile) service. They ne Top notch service communication and very thorough attention to detail. Jacob was my advisor on this last round of (2 year/20K mile) service. They needed to unexpectedly keep my car a little longer than I'd planned for, and offered me free two-way Lyft service, super simple to use, and fast. More

Very polite but also very busy Slower than expected and did not keep me updated unless I looked myself. Had to get my own ride back as no link was sent, and because of the late finish had to return on a Sa did not keep me updated unless I looked myself. Had to get my own ride back as no link was sent, and because of the late finish had to return on a Saturday. Not a big deal but had to read the invoice myself indicating that the test ride revealed a possible problem, and no one was able to explain anything to me. This has me worried now that there is a possible bad event about to happen. Technician head something but did not reach out about getting a diagnosis. Overall, a good experience but second time in a row with a hiccup. Last time no one told me about the nail in my tire so two days after service I had a flat. Told me a note was in my file and next time around I would get $25 off. Did not see it on the invoice. Again, not a big deal. I like the dealership, and I will continue to bring my car in for service and consider a new purchase. Friendly people. More

Good service at niello Volkswagen in Sacramento, I would recommend this dealership to my Volkswagen friends recommend this dealership to my Volkswagen friends More

They know what they are doing, I've never had an issue bringing my car here. bringing my car here. More

Daijah worded with me in making my repair as quick and stress free as possible! stress free as possible! More

Jacob Smull was my service advisor and was thorough, no pressure, and friendly. Service Department was clean. pressure, and friendly. Service Department was clean. More

Very pleased with their service. I am happy they can once again wash vehicles on site after having my car serviced. I am happy they can once again wash vehicles on site after having my car serviced. More

No words will ever express how much gratitude I have for the Niello VW Service Center. I came in with a repair at a troubling time when their systems were down due to the auto industry system hack; they mad the Niello VW Service Center. I came in with a repair at a troubling time when their systems were down due to the auto industry system hack; they made sure to help me regardless of the inconvenience it may have caused. Jacob Smull was my service advisor and he is the definition of excellent customer service. HE sets the example of what it means to put the customer first; to go above and beyond. I have so much respect for this man and if you ever need someone who will go to bat for YOU and YOUR interests... he is your guy! Thank you Niello VW, I have already bought two cars from you and will continue to recommend people to buy their VWs from you :) More

Great job finding me the right car and financing. They made the buying process extremely easy. They made the buying process extremely easy. More