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Niello Volkswagen - Service Center

Sacramento, CA

4.8
880 Reviews

880 Reviews of Niello Volkswagen - Service Center

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May 13, 2024

Service was helpful and got me back on the road. Niello has been an established dealer in Sacramento. More

by jenmercado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Niello Volkswagen responded

Thanks, Jen, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 10, 2024

Ron is always courteous and helpful. I have always had a positive experience with the service department. More

by artemiskitty31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 10, 2024

Very good service Daijah was very attentive and detailed. Still hoping to solve roofrack Issue More

by FKOUWENHOVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
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May 10, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Daijah and our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 10, 2024

Service was performed as planned within time allotted. Communication was good and car was left clean More

by jpowell001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Niello Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 10, 2024

The experience was simple, straightforward and direct. Appreciated the easy approach to getting my car serviced. More

by bpattonj
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
Report | Print
May 10, 2024 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 09, 2024

Provides excellent service from this shop, arranges transport and communicates well during the entire process More

by BRAD.PENNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Niello Volkswagen responded

Brad, Thank you for your very kind review. Travis and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 08, 2024

Very professional, polite,and I was informed of everything that was happening to my car. More

by catherineharris979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Niello Volkswagen responded

Hello Catherine: It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 08, 2024

Daija was very helpful. I felt like she was looking out for me and my car More

by PATTYJODY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2024 -

Niello Volkswagen responded

Thank you, Patty! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Daija met your expectations. Thank you again for choosing Niello Volkswagen; we look forward to having you as one of our valued customers for many more years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 06, 2024

Great dealership and very friendly and helpful service department. All my questions were answered… and MORE. Jacob went above and beyond and I will only bring my car here for all service moving forward. More

by ljgarrett217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
May 06, 2024 -

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 05, 2024

My annual maintenance visit was done in an efficient and expeditious manner. Matthew knew I was waiting on-site and was instrumental in my car being ready before the time promised. I only wish Niello VW w More

by MJOHANNIS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that Matthew had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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