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Niello Volkswagen - Service Center

Sacramento, CA

4.8
854 Reviews

854 Reviews of Niello Volkswagen - Service Center

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January 16, 2024

Excellent communication from Ron and detailed information regarding what the issue was and the results. More

by BKIRSCHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Conway, Brandon Balassi
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Jan 16, 2024 -

Niello Volkswagen responded

Thank you! Ron and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 15, 2024

Performed excellent service kept us well informed got my car back when expected gave us great paperwork to know what else should be on the radar for future visits More

by mimi_sue_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
Report | Print
Jan 15, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 13, 2024

Travis was and always is the greatest at accomaditing my service experience! Again thank you for all you do. 5 Star More

by WILL2KWATSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2024 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Travis delivered such a great experience! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 13, 2024

Niello is always the best! They never fail to take care of our cars and us! More

by Wrenns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Olmstead
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Jan 14, 2024 -

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 11, 2024

Excellent adviser very helpful respected my time. Checked that no other work was needed beside oil change More

by theesguerras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
Report | Print
Jan 11, 2024 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 10, 2024

VW Niello always deliver in promising time, and provides full detail report of job. The keep me informed via text messages on the progress of work done. More

by mortiz29772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Brent here at Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 10, 2024

I never have to worry about great customer service and courteous employees. Vincent helped me with my end of the year lease due in Feb. Brent was very friendly and helpful too. I am gonna miss Roger th More

by sharonklewis
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Vail, Roger Bybee
Report | Print
Jan 11, 2024 -

Niello Volkswagen responded

Sharon, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Vincent and Roger met your expectations. Thank you again for choosing Niello Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 10, 2024

I have nothing but good things to say from our experiences at Neillo. Stephen Richardson (sales) has been top notch! Ron in service was great too. Kept us informed every step of the way. More

by RICKVOGELSANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience, Rick! We sincerely value your business and look forward to your next visit. Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 08, 2024

Did the inspection and fixed the recall item with a minimum of fuss. Good job. More

by THOUCK
Service Time
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 08, 2024 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo Service Manager srusso@niello.com (916) 359-9927

January 07, 2024

My service was fast, professional, and I was not pressured to get other services that I didn't come to Niello VW for. More

by hosumare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2024 -

Niello Volkswagen responded

It's great to hear that Brandon was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo Service Manager srusso@niello.com (916) 359-9927

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