Niello Volkswagen - Service Center

I have absolute confidence in Niello VW! This is my second car and I am a loyal customer both for purchasing a car and servicing my VW! This is my second car and I am a loyal customer both for purchasing a car and servicing my VW! More

Very helpful and friendly. He kept us in the loop the entire day and made sure to answer all questions. He kept us in the loop the entire day and made sure to answer all questions. More

The service was excellent, and the waiting room was too. I made use of the computer desks and the coffee machine. I made use of the computer desks and the coffee machine. More

Roger listened and addressed my concerns. He was terrifically persistent in helping to resolve another electric glitch that had surfaced after extensive repairs to my Golf necessitated by a r He was terrifically persistent in helping to resolve another electric glitch that had surfaced after extensive repairs to my Golf necessitated by a recent car accident. I really appreciate his thoroughness. He was most pleasant to deal with! More

Travis, my Service advisor, was great. He is courteous, and explains the process very well. His estimate on the service length was very close, and made me aware of additional services need He is courteous, and explains the process very well. His estimate on the service length was very close, and made me aware of additional services needed. He was accomodating to me in gettng back car back in the shop before I send my kids back to college next week. Thank you I drive from GB to get service in Niello Sacramento. The dealership is on top of service, recalls, and has a good system, to track factory coverage, warranties, etc. Great place. More

Matthew Wirth was courteous and professional in addressing my appointment for a recall of my VW ID4. addressing my appointment for a recall of my VW ID4. More

I went to the dealership for several reasons: Air circulation sounds, flaps opening and closing. Was taken care of under warranty. Thank you! Problems with one of my key-fobs. I think I used the w circulation sounds, flaps opening and closing. Was taken care of under warranty. Thank you! Problems with one of my key-fobs. I think I used the wrong type of battery. He fixed that on the spot. Thank you again! Third problem: Water in my outer right rear light. There was no visible damage on the light. I opened the cover behind the light to remove and inspect it for hidden cracks. This is when I noticed that the center threaded shaft of the light was broken. I pushed it back in position as far as possible. But without the locking mechanism it still stuck out a little bit. I assumed material fatigue. I scheduled a service call. Brandon , the service advisor determined within seconds that the back of my car (bumper cover) had been repainted. This was total new info for me, it still does not make sense to me why he would determine that. After a little bit of arguing I did the smart thing and decided to take care of the light myself. I ordered an original VW light from another dealership and had it properly replaced (Not VW Niello) I still believe that this should be a warranty replacement. More

Having tried a different dealer, Niello has been better. Quick to complete work, not overbearing in trying to upsell service. Quick to complete work, not overbearing in trying to upsell service. More

I was concerned about another shop's repairs to my VW Golf after a collision, and some remaining electrical issues, but Daijah addressed and resolved them with me, reducing the need for a major electrica Golf after a collision, and some remaining electrical issues, but Daijah addressed and resolved them with me, reducing the need for a major electrical inspection. The dealership then proceeded to check out the car more generally (even though I had not requested that -- WOW!) and reported everything in great shape. I left feeling much reassured about the repairs and Niello's commitment to me! More

It’s never fun to have to find time to visit the dealership but when I do I get nothing but excellent customer service from Niello service advisor in the service dept. dealership but when I do I get nothing but excellent customer service from Niello service advisor in the service dept. More