Niello Volkswagen - Service Center

Great experience. On time, everything went exactly as it should. Matthew did a great job On time, everything went exactly as it should. Matthew did a great job More

Brent went above and beyond for me the customer service was excellent. The service exceeded my expectations. was excellent. The service exceeded my expectations. More

Excellent customer service! Services always handled professionally and keeps the customer in-mind in terms of cost coverage overview on servicing. Never had a bad experience wit Services always handled professionally and keeps the customer in-mind in terms of cost coverage overview on servicing. Never had a bad experience with Volkswagen Neillo Services. Highly recommend to anyone who has a Volkswagen vehicle in the Sacramento area. It's worth getting your VW vehicle serviced accurately vs taking it over to an auto mechanic shop. Never had any long-term detrimental issues with my vehicle. Will keep servicing my car here and Brandon is who I like to talk too, because he handles his job and responsibilities professionally, in a time mannerly, and gives it to me straight. I highly recommend Brandon Lamb to anyone who brings their car into VW Niello services! More

Honest, helpful, courteous, dependable . I do miss the days of receiving a loaner car. Thanks I do miss the days of receiving a loaner car. Thanks More

Work was completed quickly and I was able to communicate with Bret via text; which made things easy. with Bret via text; which made things easy. More

I had great service from Brent and Niello. Brent kept me informed throughout the day about the servicing of my car. Brent kept me informed throughout the day about the servicing of my car. More

They were very quick with the diagnostic test my car was back running in a timely matter Roger was very kind and attentive he addressed my issue and even offered insight on what else needed to be done Thank back running in a timely matter Roger was very kind and attentive he addressed my issue and even offered insight on what else needed to be done Thank you guys for your awesome work I know I can rely on you guys to get the job done! More

excellent very friendly , the best shop for do a service .qualify customer service and care .qualify customer service and care More

Matthew Wirth, Service Advisor is very friendly and explain the detail of the service needed for my vehicle. Arranged round trip for Lyft pick up which is extremely convenience. Will come back for my explain the detail of the service needed for my vehicle. Arranged round trip for Lyft pick up which is extremely convenience. Will come back for my next routine service for sure. Thanks you very much Matthew. More

Very encouraging response. Caring and appropriate resolutions provided, timely and accurately. Very good job done. Caring and appropriate resolutions provided, timely and accurately. Very good job done. More