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Niello Volkswagen - Service Center

Sacramento, CA

4.8
875 Reviews

875 Reviews of Niello Volkswagen - Service Center

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December 29, 2023

It’s never fun to have to find time to visit the dealership but when I do I get nothing but excellent customer service from Niello service advisor in the service dept. More

by harlee_maag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2023 -

Niello Volkswagen responded

Thank you, Harlee, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 29, 2023

Super easy doing by the phone they just sent me a text with the update super easy More

by avilae85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
Report | Print
Dec 30, 2023 -

Niello Volkswagen responded

Thank you for choosing Niello Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 29, 2023

Communicative, professional and helpful. Brandon answered my questions and provided excellent recommendations for future consideration. More

by gstubblefield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2023 -

Niello Volkswagen responded

Thank you for the kind words for Brandon and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 29, 2023

Great service and very friendly. Explains thing’s throughly. Got our car in and out on time!! More

by MARIANNEJENKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2023 -

Niello Volkswagen responded

Thank you, Marianne, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 28, 2023

Excellent service for my flat tire. I was able to get the service done immediately and Daijah was so nice on top of everything. More

by mmmoriwaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
Report | Print
Dec 30, 2023 -

Niello Volkswagen responded

It's great to hear that Daijah was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volkswagen! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 27, 2023

Roger was very helpful throughout the entire process. His experience with VW and as a service advisor naturally comes through in his speaking reinforcing confidence in working with him and putting away a More

by BENEDIKTKAYHAN
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
Report | Print
Dec 27, 2023 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us, Benedikt. We work hard to make sure our guests have an exceptional experience. We will share your comments with Roger and our team, and we look forward to working with you again. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 22, 2023

No complaints to report. Service was very easy to schedule and transportation to and from my home while my car was being serviced. More

by BSCHIVELEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2023 -

Niello Volkswagen responded

Thanks for sharing about your service experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 21, 2023

Niello volkswagen is #1, in my book! !!! They take excellent care of my Old 2004 V8 Touareg, keep up the outstanding work guys..... More

by marraycot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 21, 2023

Travis took care of every need brought to his attention. The service was generally very good. More

by loren.l.brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Niello Volkswagen responded

We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

December 20, 2023

Great service, could not have been better. I will recommend the Niello service center to my friends. More

by tonyfelix55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Niello Volkswagen responded

Thank you, Tony, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Scott Russo Service Manager srusso@niello.com (916) 359-9927

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