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Niello Volkswagen - Service Center

Sacramento, CA

4.8
852 Reviews

852 Reviews of Niello Volkswagen - Service Center

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November 28, 2023

Great communication, detail oriented and highly recommend Travis in the service department. We'll be back soon for future service. More

by IMONROY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2023 -

Niello Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 24, 2023

The staff is very friendly. Very easy to get appointment. Service department worked quick and I got my car back the day. More

by SANDRA.MOSES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 26, 2023 -

Niello Volkswagen responded

Sandra, Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 23, 2023

Great overall experience. I used to rely on outside vendors because of the perception that dealerships were overpriced to take care of my car. I have been very happy with the More

by Lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2023 -

Niello Volkswagen responded

Lauren, Thank you for your very kind review. Brent and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 21, 2023

The staff was very helpful and knowledgeable. The car buying process was stress free and I felt informed about my decisions. More

by JCABODI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Gwaltney 5 Stars, Eddie Thomas, Daijah Marsh-Macias
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Nov 22, 2023 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 21, 2023

Great service , will always bring my VW to this place from now on. Thank you More

by craig78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Niello Volkswagen responded

Craig, Thank you so much for your kind words for Brent, and for taking the time to leave us this wonderful feedback! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 17, 2023

Quick service and response to questions, good communication regarding additional service needs and costing of repairs. More

by mikew1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Niello Volkswagen responded

Thanks, Mike, for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 16, 2023

The service and attention was great, Travis understand that I needed a vehicle and he also knew that my car was going to be there for a while, thanks Travis More

by AMOS3.21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Travis met your expectations. Thank you for choosing Niello Volkswagen, we look forward to having you as a valued customer for many years to come! Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 16, 2023

Travis Cole as always did an excellent job for us with our new tire install as well as checking on other service items. More

by jchuchas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Travis and our team, and we look forward to working with you again. Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 16, 2023

This dealership has incredible service and cares a lot about their customers and wants everyone to leave happy with their cars. More

by ADAMEAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khaled Jamal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Stevenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamal Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Thomas, Jose Vasquez, Roger Bybee, Andrew Adame
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Nov 16, 2023 -

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo Service Manager srusso@niello.com (916) 359-9927

November 14, 2023

I’ve been coming to Niello for over 15 years. The service has gone way downhill. The only good advisor left is Rodger. It seems less professional. More

by ASHLEYJPORTER0201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daijah Marsh-Macias
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