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Niello Volkswagen - Service Center

Sacramento, CA

4.8
850 Reviews

850 Reviews of Niello Volkswagen - Service Center

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September 16, 2023

Daijah made a minor billing error, but she corrected it and was always so polite. She had me in and out of the dealership in record time. As usual a pleasing experience at Niello VW. More

by dneuk
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
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September 16, 2023

I had to leave my car there because it needed more than the 100K service. I was kept informed about what needed to be repaired immediately. Matt even offered to have drivers deliver my car because I live s More

by bflash0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 20, 2023 -

Niello Volkswagen responded

Thank you for the 5-star rating! We're pleased to know that Matt kept you well informed about the service needed and even offered to have your vehicle delivered to you. We hope to see you again next time!

September 14, 2023

A b c d e f g h i j k l m n o More

by ARNES_MBOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daijah Marsh-Macias
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September 13, 2023

Quick friendly service. I especially enjoyed my welcome greeting from Mac. Brandon was very help in explaining the service inneeded More

by marykate8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 13, 2023

This team is loaded with Superstars and always go above and beyond to make sure everything is perfect More

by LSHERMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristine Van Overeem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Wirth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Thomas, Michael Ellis, Brandon Balassi
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September 13, 2023

I’m so impressed with customer service here that I’m inspired to buy another VW! More

by AutumnF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 12, 2023

Communitive, clean, neat, and organized Thank you for your service Branson was great! See you next year More

by LRIDDLE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 09, 2023

I’ve had 3 different VWs serviced by Niello and always had positive experiences with the service team. More

by smccready
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Vail, Roger Bybee, Claire Thomas
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September 08, 2023

Work done on time customer service was exceptional with pre and post work customer service thanks to Rodger Bybee. More

by gregory-david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Bybee
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September 08, 2023

Brandon Lamb provided excellent customer service. He was professional and friendly. The service manager, I believe his name was Travis, also provided excellent customer service and reviewed the mai More

by chrislazansky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Lamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2023 -

Niello Volkswagen responded

Thank you for taking the time to share your 5-star experience with us, Chris! It's wonderful to hear about the excellent customer service you received from Brandon and Travis. We're definitely lucky to have them on the team. See you next time!

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